Sales Customer Service

Jason A. Peterman

D ublin, Ohio ***** *** - *** - 7113 ***********@*****.***

A ccount Management C lient Management

P roviding Success in Startup and Business D evelopment Roles in Diverse Environments

C ore Competencies & E xpertise

Relationship Building Client/Account Management Sales Presentations Merchandising/Promotion

Employee Relations Recruiting/Staffing Performance Evaluations Qu ality Control

Major Accounts National Sales Negotiations Inventory Management

Market Analysis/Research Creative/Strategic Selling

P rofessional Experience & Contributions

G4S Secure Solutions (USA) Inc. – Jupiter, Florida August 2012 to October 2014

Global security and technology company providing diverse array of security services; sectors include energy, utilities,

and chemical/petrochemical, financial institutions, government, hospitals and healthcare facilities, major

corporates, industrials and construction, ports and airports, retail and commercial real estate, and transit systems.

National Account Manager, Strategic Accounts Division – Columbus, Ohio

Administer $10 million on-site security contract with client, American Electric Power (AEP); ensure performance

25 associates supporting local offices as well as 250 security employees throughout 34 AEP locations covering 11

states (includes 9,000 billable hours per week total).

Primary representative and intermediary between company and client; monitor and ensure contract compliance

between both parties; collaborate with AEP security coordinators to address facility coverage, assignment changes

and operating consistency; circulate company offices nationwide to audit security personnel files; interview and

directed hire new staff; previously supported security call center/alarm monitoring center supervisor.

Immediately after assuming role, streamlined and improved operations by increasing communications

throughout company, client headquarters and local offices, ensuring compliance with contract language and

ensuring visibility as point of contact between both organizations.

Generate and present reports containing hours worked and training topics per location; drug screenings;

purchasing financials supporting AEP; enterprise pay increase requests; office audit findings and results.

MT Business Technologies – Westerville, Ohio May 2009 to January 2012

Specializes in IT support, managed print services, managed services, process management, content and document

management solutions; includes solutions for small offices as well as large organizations.

Sales Manager (June 2010 – January 2012)

Promoted to orchestrate business development as well as guide and ensure performance of 6 client solutions

advisors, solutions architect and several IT specialists (operating throughout central Ohio); forecast business

activity and analyze/respond to profit/loss performance.

Strategized business plans, maintained sales pipeline activity; grew customer base; increased presence in

current accounts; negotiated/closed business (with client solutions advisors); supervised RFP/RFI response;

resolved account billing and product/service issues; recruited, hired and developed new staff.

Increased revenue 23% and profit 200% by coaching client service advisors on methods positioning

company as value added solution to clients; positioning enabled additional gross profit to new contracts.

Performed effectively in position as well as facilitate ability for direct reports to service accounts through

regular knowledge refreshes of newly introduced and enhanced products/services; both delivered

presentations to staff and utilize vendors to introduce new technologies.

J ason Peterman Résumé Page 2

Improved business development productivity through introduction of training schedule covering products,

introductions, cold calling, client pain points, time management, territory management, selling cycle,

relationship building, prospecting, and overcoming objections.

Facilitated sales operations and minimized mistakes through introduction of automated sales order and

commission documentation; worked in collaboration with solutions architect on initiative.

MT Business Technologies

Client Solutions Advisor/Account Manager (May 2009 – June 2010)

Brought in to develop territory through execution of comprehensive sales lifecycle; created and maintained

business development pipeline through prospecting, account needs analysis, solutions identification and delivery,

presentations to key decision-makers, and pre/post sale relationship management; responded to RFPs and RFIs.

Consistently increased market share by proactively communicating with 50-75 prospects daily and setting

10-15 appointments weekly; relationship development efforts as well as solutions presented captured

business from industry competitors.

Precise Business Partners – Columbus, Ohio September 2008 to March 2009

Provides services including executive recruiting, recruiting process outsourcing, interim staffing, and HR consulting

(employee handbooks, job descriptions, job pricing, training and development, exit interviews, EEO compliance,

vendor selection). Firm primarily focused on IT and engineering fields.

Executive Recruiting Consultant/Sales

Coordinated opportunities to secure job requisitions as well as place candidates (filling job requisitions) in

client companies throughout Columbus; utilized leads, networking and cold calling to set up presentations with

target companies, located candidates to fill requisitions (based on criteria set by hiring managers), and

collaborated with candidates and hiring managers to fill open positions.

Assumed challenge of selling in new industry, immediately met expectations promoting company services.

Operating throughout challenging economy, generated additional revenue through relationships built with

area recruiting firms; researched companies to create proposals for Recruitment Processing Outsourcing.

JB Dollar (The Cheap Escape Company) – Columbus, Ohio March 2008 to September 2008

Provider of direct mail advertising (including Internet e-coupons).

Outside Sales/Advertising and Marketing Consultant

Orchestrated sales of direct mail advertising to small/m edium sized companies throughout 9 -city Ohio

territory (including Detroit, Michigan); scope of responsibilities included prospecting, presentations,

negotiations, copy and advertising design and revision process, and overall client/ account relationship

management; trained new staff on all variables of sales lifecycle.

Immediately after assuming position, consistently led office in new sales monthly; notable agreements

negotiated and closed included $15,000 deals with cleaning company and several plumbing companies.

Consistently led in new sales each deadline; met all deadlines and increased sales volume approximately

20%; performance facilitated through capture of new sales as well as resigning clients with expired contracts.

Deep Green Landscaping, LLC – Huron, Ohio March 2005 to March 2008

Privately owned and operated landscaping company with presence throughout north-central and north-western

Ohio; operations supported by 15 employees.

Vice President Sales/Operations

Administered all facets of daily activities and business development functions (including external sales,

advertising and marketing); responsibilities comprised interviewing, hiring and oversight of 15 crew leaders

and crew staff; operations planning and execution, visits to prospects and leads, crew preparation and project

delegation, and site inspections ensuring consistency with overall expected timing and quality.

J ason Peterman Résumé Page 3

Played fundamental role in launch of company, facilitated consistent gross sales increases of no less than 35%

annually, and increased annual sales to approximately $1 million; in extremely competitive field, guided

market presence from non-existent to amongst most respected and referred landscaping companies in region.

Generated minimum of 35% annual gross sales increase throughout tenure; progressively improved ranking

as compared to competition and consistently gained market share through referrals based on quality of work.

Developed relationships and secured business with commercial and private residential accounts (including

industrial parks, area contractors, condominium associations, office parks and new businesses taking over

existing structures); closed notable contract valued at $70,000 with Encore Plastics.

Vastly improved productivity, efficiency and performance by contributing hands-on to labor intensive

projects; remaining visible on projects both built trust with crews and provided ability to evaluate individual

performance (with associate reassigned according to strengths and knowledge).

Half Price Books – Columbus, Ohio November 2000 to March 2005

Carried full line of multimedia products including books, magazines, records, CDs, and DVDs as well as collectable,

rare, and antique items.

Section/Purchasing Manager

Performed simultaneous multi-section supervision, facility supply management, and staff training (on buying and

pricing procedures) roles; developed section profit/loss statements as well as purchased inventory and managed

stock including light fixtures, cleaning supplies, office supplies, restroom supplies, and POS system items.

Consistently increased sales in sections managed through excellent customer service, recommending

purchases, section organization, and marketing displays.

E ducation Professional Development

The Ohio State University – Columbus, Ohio

Bachelor of Arts, 1998

BEI Pros

Sales Leadership Goal Setting Strategic Planning

P erformance Quote s

“I have worked with Jason out in the field and he has shown the determination and grit of a true salesman. He is

always on the lookout for new opportunities for his sales team to excel in. He is available to assist the ones that need

guidance and provides an atmosphere of cooperation for his direct reports. He listens to others for input but is not

opposed to choosing his own path when he believes it to be the right way to go.”

Dennis Acosta, Solutions Architect, MT Business Technologies

“I have worked with Jason in different roles over the past two years. He is a hard-working, detailed-oriented sales

professional and manager. Jason always has the best interest of his clients and employees at heart.

Joe Barganier, MPS Consultant, MT Business Technologies

“I had the opportunity to work directly with Jason and learned that he is a hard-working, motivated, and positive

person. He has passion about life, and enjoys helping others succeed. Jason will go the "extra-mile" for his goals.”

Kenneth Holton MBA, Vice President Sales Central Ohio, JB Dollar Magazine

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