Customer Service Project Manager

Carolyn Washington

***** ********** **.

Houston, TX 77016

Cell: 281-***-****

Email: *******.************@*****.***

QUALIFICATIONS:

• Effective verbal and written communication skills

• Excellent administratvie (construction, executive, accounting and legal), Office

Management, 10 key, 60/70 wpm and time management skills

• Ability to maintain confidentiality

• Attention to detail and high level of accuracy

• Ability to be flexible and responsive to shifting priorities throughout the day

• Work well without supervision

• Proficiency in Microsoft® Office including: Word, Excel, SAP, Foundation Software, Timberline PowerPoint,

Outlook, Quickbooks, Access and Social Networking

• Ability to prioritize and remain focused on the essence of an issue

• Skilled at learning new concepts quickly while working well under pressure

• Payroll and all accounting functions

• Human Resources

• Notary Public

EXPERIENCE:

06/13-12/13 ALS Projects, Inc. Katy, Tx

Project Coordinator (Commercial Construction/Temporary Position)

• Attend client meetings and assist with determination of project requirements

• Assist the PM in the drafting and issuance of project proposals, RFP’s, tenders, budgets, cash flows and

preliminary schedules

• Prepare project organization and communication charts Chair site meetings and distribute minutes to all

project team members

• Track the progress and quality of work being performed by design disciplines/trades Use project scheduling

and control tools to monitor projects plans, work hours, budgets and expenditures

• Effectively and accurately communicate relevant project information to the client and project team Ensure

clients’ needs are met in a timely and cost effective manner

• Review field inspection reports from Consultants throughout the lifecycle of the project Issue Contracts,

Letters of Intent, Purchase Orders, etc.

• Maintain Contract Execution Tracking Log Assist the PM in the review of Contractor quotations to ensure

that only fair and reasonable pricing is recommended for approval

• Track & manage contemplated change notices and change orders in the database Prepare substantial

completion certificates and ensure all required project close out documents are obtained

• Communicate ideas for improving company processes with a positive and constructive attitude, and for

developing this attitude in others

• Keep the Project Manager (PM) and others informed about project status and issues that may impact client

relations

07/12-06/13 Evercore Companies, LLC Houston, TX

Asst Controller/Construction Office Manager (Multi-Family Construction)

• Background checks on potential subcontractors and Consultants

• Prepare/track all subcontractors, contracts, purchase orders, and change orders and Purchasing and

tracking all items purchased

• Prepare Owner Change Order

• Return of documentation and review for changes before giving to President

• Design/manage construction software Programs

• Experience with Construction Software - Foundation Software

• Assist Project Manager with Requested reports

• Review and assist in monthly budget updates on projects

• Assist in hiring Field Administrators

• Visit job sites to monitor Construction Field Administrator performance and any other items as directed

• Attend MGI meetings when requested

• Prepare and review final pay application for President of Construction and Accounting

• Prepare Construction department Profit and Loss statements for Construction President

• Review department employee job cost tracking with President of Construction

• Prepare special check requests

• Project close out

• Operations and maintenance books

• Create/Prepare Construction brochures as needed

• Receive, track and monitor reports for President of Construction

• Create and Maintain Construction Calendar

• Update SOP’s as requested

• Assist Job Sites as necessary

• Project Submittals

• Payroll and all accounting functions

03/11-4/12 Law Office of J. Thomas Black Houston, TX

Administrative Assistant (Temporary Assignment)

• Drive client retention by delivering annual plan review and managing client mailings

• Provide administrative and project support for the Executive Team

• Coordinate, prioritize, and fulfill administrative and customer service requests

• Schedule and coordinate various meetings, travel arrangements and company functions

• Assist with vendor management and coordination

• Draft various documents, spreadsheets and PowerPoint presentations

• Assist with basic accounting functions; including A/P, A/R, invoicing, expense

reimbursement and ordering of office supplies

• Assist with general office management and receptionist duties, including maintaining an

organized office space, greeting visitors and retrieving, coordinating and distributing

incoming mail

• Assist in the production of mailings and employee communications when required

• Maintain strict confidentiality of all employee records and information

• Assist on special projects and/or teams and assignments, as needed

• Entered data, updating and maintain record for clients using Time Matters

• Emailing, mailing/drafting correspondences, fax, scanning, and general office duties

8/09-01/11 Guerra and Moore Law Firm, Ltd. Houston,

TX

Legal Assistant

•Provide administrative and project support for the Attorney's and Paralegals

•Coordinate, prioritize, and fulfill administrative and customer service requests

•Schedule and coordinate various meetings, travel arrangements and company functions

•Assist with basic accounting functions; including A/P, A/R, invoicing, expense reimbursement and ordering of

office supplies

•Assist with general office management and receptionist duties, including maintaining an organized office

space, greeting visitors and retrieving, coordinating and distributing incoming mail

•Assist in the production of mailings and employee communications when required

•Assist on special projects and/or teams and assignments, as needed

•Answered multi-line telephone system

•Required to type a variety of legal documents such as: subpoenas, motions and briefs, in addition to standard

office correspondence

•Maintain legal files and consult legal journals

•Help attorneys conduct research and compile documents for litigation cases

4/07-01/08 Siemens Building Technologies Houston, TX

Accounts Receivables/Collections (Temporary Assistant)

•Monitor and collect past-due account, recommend to management credit extensions or legal actions

•Investigates, analyzes, and make recommendations on client risksPosts all customer payment information

into the business operating system

•Reviews the daily cash posting sheet to help resolve unposted receipts.

•Set up of new customer accounts and maintenance of existing customers.

•Utilizes online services to process credit card transactions

•Researches payment discrepancies as warranted.

•Documents disputes and works as liaison with the customer and sales personnel.

•Monitors the Invoicing and manages the Invoicing process.

•Solicits trade reference information for new customers, completes trade reference requests from other

vendors.

•Managed supervision over assigned receivables accounts by assigning credit limits and applying terms

10/04- 03/07 Advantage Cleaning Concepts Houston, TX

Office Manager/Executive Assistant

•Day to day running of the office

•Provision of administrative support to the Owner

•Staff management

•Accounts management

•Payroll

•Production of reports

•Some marketing duties

•Receiving and shipping overviews

•Purchasing and inventory management

•Managed office documentation and building structure

•Basic clerical duties

EDUCATION:

Januray 2013 Lone Star College Current study CAPM Houston, TX

May 2005 Texas Southern University Associates in Business Management Houston, TX

May 2003 Forest Brook High School High School Diploma Houston, TX

References Available Upon Request

Contact this candidate