Customer Service Representative

Sarah Racine

Writing Instructional Specialist

Palatine, IL

**********@*****.*** - 847-***-****

To obtain a position in education and writing services utilizing my strong oral and written communication skills

as well my abilities in analysis.

WORK EXPERIENCE

Customer Service Representative

ETA Hand2Mind - Vernon Hills, IL

Responsibilities

Aid in processing purchase orders and work closely with the planning and order management team to ensure

timely deliveries

Configure price quotations as requested

Work with the sales team to ensure efficient and effective communication of customer needs

Skills Used

Excellent oral and written communication skills, ability to work in a fast-paced environment, conflict resolution,

and proficiency in computer systems

Tutor

WyZant Tutoring - Moline, IL - January 2011 to May 2013

• Help to develop and improve reading and writing skills

• Incorporate various learning techniques and styles

• Practice new study skills

Writing Instructional Specialist

Ashford University - Clinton, IA - April 2012 to September 2012

- Monitored Teaching Assistants' performance in online classrooms

- Used positive reinforcement to ensure high quality of instruction to students in courses

- Maintain a positive relationship with teaching assistants

- Assess the student quality of writing in eight specific online courses at Ashford University

Volunteer

Americorps, Quad City Botanical Center - September 2010 to May 2011

• Assist in grant writing, research, and development with the Executive Director

• Attend bi-weekly meetings with fellow Americorps members and supervisors

• Serve through Americorps, learning the fundamentals of volunteerism and community development

• Aid in fundraising decisions, while learning the essentials of the management of a nonprofit organization,

utilizing my strong oral an communication skills

Swim Instructor

Blackhawk College, Swim Lessons - Moline, IL - January 2010 to April 2010

• Assist in teaching children ages 3-10, to swim

• Utilize various teaching methods, depending on children's learning type

• Aid in securing a safe learning environment for children in the pool area

Shift Supervisor

Starbucks - Palatine, IL - February 2007 to November 2009

• Train and supervise new employees

• Coordinate inventory and record end report sales to District Manager

• Manage cash including calculating drawers, organizing safe/bank deposits

Barista

Barnes and Noble - Vernon Hills, IL - September 2006 to February 2007

• Provided customer service and coordinated drinks

• Responsible for cash transactions

Professor's Aid/Tutor

Augustana College-Department of Psychology - Rock Island, IL - September 2005 to November 2005

Fall Term)

• Proctored classes during tests and took notes during lectures

• Edited and summarized notes to disseminate to students

• Led study sessions and answered student questions regarding assignments

• Provided basic guidance during office hours

Tour Guide/Administrative Assistant

Augustana College-Admissions Office - Rock Island, IL - September 2003 to May 2005

• Provided tours to prospective students and their families

• Received accolades from supervisors regarding my ability to connect and develop relations with students

• Answered questions regarding class size, tuition and residence halls

• Scheduled appointments for professional staff

• Coordinated confidential documents such as ACT scores, transcripts and applications

Coach House Gifts

Hallmark - Davenport, IA - July 2004 to September 2004

• Responsible for managing cash transactions

• Coordinated merchandise placement

EDUCATION

Bachelor of Arts in English

DePaul University - Chicago, IL

June 2009

Augustana College - Rock Island, IL

September 2004 to May 2006

ADDITIONAL INFORMATION

Skills Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Outlook, customer service, register activity,

personable phone skills, and excellent delegation of duties

Contact this candidate