Customer Service Administrative Assistant

Cynthia Ann Kelly ***** No Oregon Ave Tampa, FL **612-4019

Home Phone: 813-***-**** Cell: 813-***-**** Email: *****.*******@*****.***

Summary of qualifications

Excellent at working in a fast paced, multi-task work environment and providing whatever support necessary to

strengthen the administration of an organization

• Skilled at resolving conflict, comfortable negotiating and enforcing policies

• Over 10 years supervisory experience

• Copious experience in QuickBooks, QB payroll, MS Office products, including Excel, Word, Outlook

and PowerPoint. Have a working knowledge of Access.

• Company success oriented, willing to do whatever it takes to complete tasks on time.

Relevant Experience

Krusoe & Associates, PA 12/10/13 – 05/7/2014 Bookkeeper

• Tax returns – seasonal work for tax season

People 2.0 (Tampa Microwave) 08/2013 – 12/2013 Account Payable Clerk

• Accounts Payable – Receive invoices by mail or email from vendor

• Match invoice to Purchase Order; enter invoices into system

• Run weekly AR reports for supervisor; run checks to pay;

• Match checks to invoice copies; mail checks and invoice stubs to vendor

Givens Givens Sparks, PLLC Law Firm 8/2012 - 8/2013 Accounting Assistant

• Accounts Payable – enter Invoices into Orion, coding to proper GL account

• Accounts Receivables – enter checks and credit cards into systems, into proper client Trust account or

firm ledger, do monthly banks reconciliation for general and trust accounts

• Take calls or emails from clients regarding billing issues, address changes or credit card changes, update

client files, as necessary

• Email receipts to appropriate client and attorney and paralegal

• Do deposit slips for check and cash receipts

• Run Pre-Bills on the 1st of every month, distribute same to attorney or paralegal, make changes as

necessary in Orion Law Software

• Do monthly reports for Managing Partner – regarding Client Balance Reports, Outstanding Client AR

report, billed and unbilled hours for each Attorney in Family Law Cases

• Issue checks for Advance Costs for clients

Walter Sanders & Associates, Inc Accounting Firm 01/2007 – 03/2012

Full-Charge Bookkeeper/Payroll Specialist

• QuickBooks Payroll Specialist – do weekly payroll for 22 clients in QuickBooks. I am the go-to girl for

all things QuickBooks related

• Bookkeeping – also in QuickBooks – accounts receivable and payables, revenue deposits, reconcile

checkbook, prepare payroll and related payroll journal entries, monthly/quarterly tax payments and

reports, prepare monthly financial statements for clients

• Analyze inconsistencies and errors in financial reports, create customer invoices for professional

services, debit clients accounts for tax payments on-line through the IRS and the Florida Department of

Revenue and supplying over 100 clients with notices for these debits, by fax, email or phone, depending

on their individual preference.

• Microsoft Outlook – maintain database of clients, schedule and confirm appointment times with clients,

provide appointment reminders for the owners’, bank deposits, sort mail, receive and log faxes

• Deliver and review work with several clients on a monthly basis

OneNet Transworld, Inc Internet Service Provider/VOIP Sales/Serv. 7/1999 – 1/2007

Operations/Office Manager

• Executive Assistant to the president of an ISP

• Troubleshoot Internet connection and computer hardware problems, Install and program VOIP phone

systems and project management

• Schedule workload of office staff and technicians in the field

• Administrative functions: QuickBooks – A/R and A/P, payroll, invoicing, monthly and quarterly tax

payments, written customer proposals

• MS Word – personal and business correspondence

• Travel arrangements and credit card reimbursement to the President

• Statistical Data presentation to management, in Excel format, including macros

• Receive documents from clients, verify correctness, scan into system

City of Tampa, DPW, Parking

Administrative Assistant 1/1990 – 7/1999

• Supervisor with the City of Tampa, Parking Division for over 10 years, performed employee evaluations,

interviewed potential employees, made employee recommendations, payroll

• Banking and cashiering – payment processing for all monthly parking clients, cash and corporate

accounts billed monthly, as an A/R, garage daily parking receipts and special event parking vouchers,

opened and processed over 250 pieces of mail daily, including parking ticket payments and disputes,

non-deliverable and requests for information

• Attended monthly court in defense of the City

• Provided backup to all banking, customer service and Accounting Tech positions

Educational Background

• AA Liberal Arts/Secretarial Science – Immaculata College, Washington, DC

• BA Business Administration/Management – St Leo University, San Antonio, FL

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