Human Resources Manager
Resume:
Ann M. Osten, PHR
Marriottsville, MD 21104
301-***-**** (cell)
***.*****@*****.***
Summary of Qualifications
Human resource program development and consultation for small to medium
size organizations.
Goal-oriented, self-motivated, knowledgeable HR professional with
extensive experience at the tactical and strategic levels. Proven
success in program design and execution, employee relations, benefits
administration, policy formulation, and training. Public, private and
non-profit sector organization experience spanning healthcare,
manufacturing, financial and service industries.
"In having Ms. Osten as an HR consultant over the past year with our
company, I have found her to be very knowledgeable in the HR field as well
as a valuable asset to have if the need for advice arises." - HR Director,
Up To Date Laundry
Competencies
Federal and State HR Law Compliance
Handbook and Policy Creation
Affirmative Action Program Compliance
Recruiting and On-boarding
Training Presentations
Workers' Compensation Investigation and Administration
Employee Relations
Benefits Administration
HRIS Maintenance
Payroll Administration
Professional Experience
Consultant, TPO-Inc. 2012 - Present
Human resources outsourcing services.
> Incorporate "Best in Class" Strategies for Non-Profit Organizations
. Align individual goals with organizational goals during
Performance Management Process
. Assist in transforming culture with introduction of standardized
practices, new benefits and incentive programs
. Streamline recruiting efforts and orientation to advance retention
efforts through effective on-boarding
. Research and institute automated time and attendance, learning
management, and benefits enrollment/tracking systems
. Provide guidance as an employee relations liaison for management
team
. Improve management of human capital through training initiatives
Consultant/Owner, CRM Solutions 2001 - Present
Human resources outsourcing services.
> Incorporated HR Best Practices in Small Businesses
. Align HR strategies with corporate goals
. Develop handbooks to create consistency in policy application
. Streamline on-boarding process for more lucrative hire and
retention
. Bring companies into compliance with creation of Affirmative
Action Plans
. Create training presentations to improve management of human
capital and reduce safety infractions
. Present HR related training to encourage proactive approaches to
employee management
Human Resources Administrator, Shared Support Maryland 2008-
2010
Non-profit social services organization for special needs adults.
> Principal Advisor to Owner and Board on Human Resources Initiatives
. Researched payroll services to ensure ROI in line with budget
. Reviewed handbook and updated for legal compliance
. Developed reports for human capital management tool
Human Resources Manager, Adams and Associates 2000 - 2001
Alternative education institution for young adults 14-22 years of age.
> Aligned Human Resources Department with Corporate Directives and Legal
Requirements
. Required instructors to obtain teaching certification within one
year of hire
. Relied on ABRA HRIS system to create management reports and retain
date sensitive data for AAP reporting
. Improved employee retention through detailed interview process,
proactive employee relations and creative incentive programs
Human Resources Manager, RM Engineered Products, Inc. 1999 -
2000
Manufacturer of industrial fabrics and elastomers.
> Efficiently Executed Exempt Level Human Resources Responsibilities
. Maintained high employee retention despite financial uncertainty
of company (<11% turnover)
. Received a 99% acceptance rate on exempt level job offers
. Processed payroll internally for more than $150,000 biweekly
using Ultipro
. Closed long standing Workers' Compensation cases through due
diligence
. Executed employee transfer and ultimately plant closure
processes/layoffs of all 650 employees
Human Resources Manager, Natural Beauty of Florida
1995 - 1998
Wholesale grower of bedding plants.
> Key Management Member for Operation of 350 Person Facility
. Member of merger/acquisition team for purchase by Canadian
company, Fernlea.
. Implemented new benefits program with less than 20% increase in
premium
. Saved company $336,000 by eliminating temporary agency use
. 100% success rate at unemployment hearings
. Created reports as management tool to ensure efficient
accurate data retrieval
. Populated and maintained new HRIS (Software 2000) and aligned
with payroll (ADP)
Senior Human Resources Representative, University of Florida
1991 - 1995
Land grants university with more than 12,000 employees and 47,000 students.
> Primary HR Liaison for Shands Hospital, Agriculture College and
Physical Plant
. Promoted 3 times over 4 year period
. Provided employee relations, benefits administration and
training for 5,000 exempt and non-exempt employees
. Expeditiously managed bumping and layoff of AFSCME union
employees
Career Counselor, United States Naval Reserve
1987 - 2001
Air squadron responsible for submarine warfare tactics, drug interdiction,
and VIP transport.
> Influenced Career Decisions of 200 Enlisted Military Staff Members
. Responsible for reducing turnover of enlisted personnel by
educating them on the education incentive programs, re-
enlistment incentives, professional training opportunities
. Organized training to increase advancement exam outcomes
Education
Bachelor of Arts, Communications
Idaho State University
Certifications and Memberships
Certificate, Professional in Human Resources (PHR)
National Member, Society for Human Resource Management (SHRM)
Member, Howard County Human Resources Society (HoCo HRS)
Member, Human Resources Professional Network (HRPN)
Clearance
Secret (Inactive)
Technology Experience
Microsoft Office Suite (Word, Excel, Powerpoint)
ADP Payroll
Payce Payroll & HRIS
Paychex HRIS
Paylocity HRIS
Fidelity HRIS
Sage Timberline HRIS
Ultipro Payroll
Software 2000 HRIS
CATS Applicant Tracking System
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