Executive Assistant Office

WANNETTA (DOLLY) DOCKHAM

EXECUTIVE ASSISTANT

**** ****** ***

The Villages, FL. 32162

352-***-**** Home 603-***-**** Cell

*********@*****.***

PROFILE

. Strong interpersonal and communication skills, verbal

and written, to communicate

with internal and external personnel at all levels.

. Multi-task/detail oriented, problem solver, team player

and able to maintain confidentiality.

. Seasoned and well polished professional with proven aptitude to learn and

work independently as needed .

QUALIFICATIONS SUMMARY

. A highly organized and detail oriented Executive Assistant with over

25 years of administrative experience

providing thorough and skillful administrative support to top C-

Level executives as needed.

. Ability to operate general office equipment including

PC's, printers, laptops, Ipads, Iphones,copier, fax,

scanners, multi-line phones, web-conferencing, tele-conferencing,

etc.

. Consummate professional dedicated to making the lives of busy

executives easier. Serve as an effective gatekeeper;

manage busy calendars and efficiently handle daily office

tasks.

ACCOMPLISHMENTS - MEASURABLE

. Scanned and created electronic files that were efficiently organized

and managed single-handedly while still maintaining 100% accuracy

while freeing up unnecessary storage space.

. Handle multiple calls or customer visits a day while ensuring 100%

satisfaction.

. Interact professionally with clients and associates at all times while

promptly responding to requests with accuracy and a courteous

demeanor.

. Demonstrate an awareness of fundamental business principles as well as

an understanding of the overall industry in which the business

operates.

. Work as a competent member of the team, willingly providing back-up

support for co-workers when appropriate and actively supporting group

goals.

. Exhibit sound judgment and the ability to make reasonable decisions in

the absence of direction, swiftly refers problems/issues to the

appropriate person(s) when necessary.

. Effectively manage the workspace (i.e. keep a clean and organized

office, appropriately handle all paperwork, maintain control over the

physical environment.

. Build a rapport with executives as to be recognized and appreciated

for my value and treated as an equal rather than a subordinate.

COMPUTER EXPERIENCE:

. Microsoft Office 2003/2007/2010/XP and Microsoft Vista 2007 (Microsoft

Word, Excel, Powerpoint), Outlook and Outlook Express, Word Perfect

5.1/6.0, Photoshop, Net Meeting/Webinars, Blackberry synching,

Facebook, Twitter. Experience with Oracle/Peoplesoft, Scheduler Plus,

Omnipage 15, PaperPort, Adobe Acrobat 9 and Adobe Professional 11,

Drop Box, some Share Point, ANSOS, Lawson, Smart Works, EMS, Paint

Shop Pro, Windows Moviemaker and Roxio DVD Moviemaker.

PROFESSIONAL EXPERIENCE

April 1, 2014 - Present - Marion County Hospital District Trustees -

Ocala, FL

Full time Executive Office Manager to Marion County Hospital District

supporting the Executive Director and Trustees. Primarily responsible

for supporting the District Board through strategic, high-level, and

confidential planning and management, developing and utilizing long-

term, strategic work plans, organizes and implements strategies and

other actions to facilitate and coordinate the Board's deliberations,

actions, and other activities, including meetings, committee staffing,

and orientation of new trustees. Ensures proper notice of meetings of

the Board and its committees, attends all meetings of the Board and

its committees, makes and retains custody of the complete and

permanent records of all proceedings of the Board and its committees,

and maintains and serves as the custodian of policies and standards

adopted by the Board and its committees.

> Screen phone calls and/or visitors to appropriate personnel and

make appointments when needed.

> Monitor and schedule appointments in multiple Outlook calendars

for the Executive Director and Chairman.

> Sort, prioritize and distribute incoming/outgoing mail.

> Prepare Powerpoint presentations as needed.

> Set up Internal/External Net Meetings/Webinars as needed.

> Prepare invoices for payment.

> In charge of supplies, make travel (booking flights, hotels, car

rentals, etc.). Create Travel Pack (travel itinerary with any

pertinent information i.e., meeting agendas, attendee lists, map

quest directions, etc.). Reconcile business expenses on monthly

expense report.

> Compile and maintain database files, reports and other

confidential information requiring a high degree of discretion and

trustworthiness.

> Maintain printers/copiers/scanners/fax machines, can sync

blackberry/Iphones.

> Set up new accounts as needed, maintain contracts and contractors

for the building.

> Schedule, set-up board/committee meetings as needed.

September 20, 2010 - April 1, 2014 - Munroe Hospital, Ocala, FL

Full time Executive Assistant to Sr. VP/COO of Hospital and to the VP

of Marketing.

> Screen phone calls and/or visitors to appropriate personnel and

make appointments when needed.

> Monitor and schedule appointments in multiple Outlook calendars.

> Prepare and send out correspondence on behalf of the VP.

> Sort, prioritize and distribute incoming/outgoing mail.

> Handle incoming complaints and respond as necessary.

> Attend meetings and taking minutes using company Ipad.

> Prepare Powerpoint presentations for VP's meetings.

> Set up Internal/External Net Meetings/Webinars as needed.

> Some payroll handling back up time keeper when needed.

> Pay invoices for marketing department while helping to monitor the

VP's large budget. Interact with Purchasing, Contracts,

Accounting, HR and other teams as needed.

> Attend and support marketing functions as needed - go to various

sites to help setup and breakdown our displays, help to distribute

promotional items and answer customer questions.

> Prepare new or existing contracts for renewal and prepare for

signature cycle before going to purchasing.

> Setup Bravo Breakfast, Directors and Leadership meetings monthly.

Set-up Intern schedules as needed.

> In charge of supplies, make travel (booking flights, hotels, car

rentals, etc.). Create Travel Pack (travel itinerary with any

pertinent information i.e., meeting agendas, attendee lists, map

quest directions, etc.) for VP's travel. Reconcile business

expenses on monthly expense report.

> Compile and maintain database files, reports, enter time sheets as

needed and other sensitive, confidential information requiring a

high degree of discretion and trustworthiness.

> Maintain printers/copiers/scanners/fax machines, can sync

blackberry phones, have ability to assist with some computer

problems. Assist other secretaries as needed.

November 1984 - August 12, 2010 - BAE Systems (a former Lockheed

Martin Co.) - Merrimack, NH

CLEARANCE: Department of Defense: Secret

Full time Executive Assistant for over 25 years supporting a

functional Sector Director and two Technical Directors along with a

staff of 40-50 engineers using my extensive organizational skills that

are required in the area of managing data unique to those functional

areas. I Supported the VP of the Division also as needed.

Responsibilities included:

> Compiled and maintained database files, reports, and other

sensitive, confidential/secret information requiring a high

degree of discretion and trustworthiness with a lot of military

customers.

> Maintained and ordered supplies for department as needed.

> Prepared presentations, extensive proposals, travel

arrangements, time/labor reports, expense reports, meetings

including Net Meetings, Webinars, synching Blackberries and

coordinated other complex arrangements for the Directors.

> Attended meetings when mandated by the Directors.

> Screened phone calls and/or visitors to appropriate personnel,

monitor and scheduled appointments in multiple Outlook

calendars.

> Supported numerous other classified programs and security

personnel on a "need as" basis.

> Full time member of the Activities Committee for the Division,

arranged numerous employee functions and/or activities. I

volunteered for various other functions as needed such as

Operation Stockings for the Troops, gathering boxed supplies for

the troops to get to the local agency MooreMart. I was active

in the Santa fund every year which gathers toys and clothes for

children.

EDUCATION/ORGANIZATIONS

. Hands Only CPR - completed April 10, 2013

. American Society of Administrative Professionals - Member

. International Association of Administrative Professionals (IAAP) -

Member

. High School Diploma

. Notary

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