Customer Service Sap

Sateesh .M Email: ***.*******@*****.***

Sr. Business Analyst-SAP ISU Consultant Mob: 650-***-****

Professional Summary:

• 7+ years of Experience in SAP IS-U billing& invoicing in Electricity & Gas division, I wish to

work in projects that can enhance my skills and give me ample scope to grow up with the future

technologies that gives a positive impact on the success of the company.

Technical Skill Set:

• ERP Systems:SAP ECC 6.0 & CRM with IS-Utilities

• Operating System:Windows 9X/2000/NT/2003

• Module : SAP ISU-Billing & Invoicing

• HPQC,HPSM, HP ALM, JIRA &SQL

Technical & Professional Expertise:

• Good hands on experience in SAP IS-U & Invoicing with CRM

• Industrial, Commercial & Residential Multi-site implementation experience

• Ability to run pre-sales demonstrations and write proposals

• ABAP De-bugging skills

• full implementation lifecycles in Billing role on a large scale IS-U Billing implementation

• Experience in client facing interactions during a design and realisation phase

• Hands on Experience in the following Areas:

• Business Master Data

• Technical Master Data

• Billing Master Data (Rate/Rate category Rate allocation, Schema, Price.)

• EMMA / BPEM in billing

• Energy Data Management (EDM)

• Billing integration with FICA and DM

• Billing Reversal, and Unbilled Revenue processes

• Unmetered,Hybrid Billing

• Having extensive working knowledge in SAP ISU Billing with EDM & Device Management.

• Have very good understanding of the Deregulated Texas Market while working with TXU

Energy

• Having Data Preparation experience based on the test requirements.

• Very good logical skills suitable for process design, development and implementation.

• Worked as Functional Consultant (Billing & Invoicing) in Implementation, Support & Testing

projects.

• Core competence in customizing and implementation of SAP ISU-CCS Billing and Invoicing

Module

• Designed, configured, and tested business processes for Billing Master Data, Device

Management, Billing, and invoicing modules.

• Good Knowledge and understanding in FI-CA.

• Conceptual knowledge in SAP BO

• Good team player, Strong team orientation, hardworking and enthusiastic. Can handle stress &

Co-ordinate team tasks.

• Excellent communication and presentation skills and Customer Oriented attitude.

• Participates in user requirements gathering and documentation designs.

• Ability to articulate ideas and concepts to a wide range of audience.

• Awareness of business change activities and the impact of change on an organization.

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• Understanding of project methodologies.

• Having good analytical, problem solving, communication and interpersonal skills with ability to

interact with individuals and groups at all levels.

• Analysis of business requirements

• Design and implementation of full solutions

• Identify integration issues and develop solutions to these issues

• Coach and develop skills within a project team

• Worked effectively in mixed Client and Consultancy teams

Professional Experience:

North American Power, USA Oct 2014 to

till date

SAP IS-U Sr. Business Analyst

Environment : L.A.M.P, Eroct, ESG

Project type : Texas Deregulated market-Implementation (About to Launch)

North American Power is one of the fastest-growing energy suppliers in the country, a fact that has earned

the company a spot on Forbes’ list of America’s Most Promising Companies.

North American Power provides renewable electricity and clean natural gas that gives back to charity and

delivers the power to earn each time a customer flips the switch. The company currently serves customers

in deregulated energy markets including Connecticut, Georgia, Illinois, Maryland, New Hampshire, New

Jersey, New York, Ohio, Pennsylvania and Rhode Island, about to launch in Texas market.

Roles & Responsibilities:

• With their customized web portal like Informed Power act as a CRM, need to perform all the

market transactions for the Texas de-regulated market.

• Working for completely Texas deregulated market scenarios.

• Working on all the tickets assigned in JIRA.

• Performing the Customer enrolments with the IDOCs,

• Dropping all the Idocs for historical usage, enrolment request, enrolment response, move in

request/response, move out request/response, cancel move in request/response, initial meter

readings, monthly usage, service order request/response

• Performing Revenue management activities, like payment processing

• Dealing with the ERCOT, ONCOR, CENTER POINT, AEP NORTH, AEP CENTRAL, TEXUS

NEW MEXICO TDSP ‘S.

LG&E & KU, USA. (Louisville Gas & Electricity) April 2014 to

Sept 2014

SAP IS-U Sr. Business Analyst

Environment : SAP ECC 6.0 with IS-Utilities & CRM

Project type : Functional support & testing

Louisville Gas and Electric Company (LG&E) is a regulated electric and natural gas utility, based in

Louisville, Kentucky, serving Louisville and 16 surrounding counties LG&E serves 393,000 electric

customers, LG&E serves 318,000 natural gas customers.

Roles & Responsibilities:

• Maintaining Both the GAS & Electricity division customers, With nine different type of billing

classes

• Using Web IC handling all the business process functionalities like, customer moves, BEPM

cases, Service orders, Adhoc correspondences, Finance.

Sateesh .M Email: ***.*******@*****.***

Sr. Business Analyst-SAP ISU Consultant Mob: 650-***-****

• Testing all the Major Process Like, Payment processing, Billing & invoicing, Service Orders (via

IDOCS), BPEM Cases, Web payments, Cash journals, Rate category, Billing Line items, bill

print images. vendor payment ( third party gateway like Payment us)

• Testing all type of billing classes like Residential, commercial, Unmetered.

• Handling complete business master data & billing master data issues like, Rate, Rate category,

price, Billing class etc..

• Maintain all the Billing & DM related issues.

• Maintaining the Virginia Energy Assistance Program (VEAP)

• Maintaining all the collective bill accounts, Mass jobs, Low income customers program, Energy

Efficient enrolment Programs,(Residential online auditing (ROLA),Residential Onsite Auditing

(ROSA)), Demand Side Management (DSM)

• Good experience in HP QC

• Co-coordinating with the client & participating in client discussions.

• Support activates include new configuration and modification of existing configuration changes.

• Preparing functional specifications for the reports required by user,

• Ensuring the issues closing based on the priority of the problem

• Going through the HP ALM (Application Life cycle management) & HP PPM for Related BRS &

FS documents for better understanding the scenarios.

• Coordinating with the Testing Team to aid them in the Testing Activities

• Coordinating with the Training Team to prepare the requisite Training Materials

TXU Energy, USA. Feb 2012 to

April 2014

Sr. Business Analyst & SAP IS-U consultant

Environment : SAP ECC 6.0 with IS-Utilities & CRM

Project type : Functional Support & Testing

TXU Energy is a leading provider of electricity and related services to more than 2 million customers in

Texas.TXU offer competitive market benefits by providing low prices, innovative products and services

to best meet individual needs, and dependable customer service.

Texas is under a deregulated energy area, which means users get to choose their own energy provider, as

oppose to regulate where users have no options. ERCOT (Electricity Reliability Council of Texas)

operates the electric grid and manages the deregulated market for 75 percent of the state. Competitors of

TXUE are: Reliant Energy, GEXA, STREAM, Green Mountain, YEP.

TXU Energy delivers competitive market benefits to customers by providing competitive prices,

innovative products and tools to meet individual needs, and dependable customer service.

TXU Energy's assistance programs build on a long history of commitment to their customers and

communities.

Roles & Responsibilities:

• Working as Senior Business Analyst in AS support & testing at offshore, with complete USA

deregulated scenarios.

• Creating campaigns in CRM.

• RTP profile creations, all EDM profiles management.

• Tested out RTP Component and Interface for Profile Based Billing in IS-U EDM

• Analyzing rate, rate category, and schema.

• Dropping IDOCS like 867_03,867_04,812_02, 810

• Creating the PRODUCTS in CRM with related RATE CATEGORY in ISU

• Dropping the Idocs through EDI (Bizlink& TLE) for all market transactions

• Dealing with the ERCOT, ONCOR, CENTER POINT, AEP NORTH, AEP CENTRAL, TEXUS

NEW MEXICO TDSP ‘S related customer issues

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• Data Preparation e based on the test requirements.

• Working with the LUMINENT & KAM portal for pricing related parameters and for Move- in’s.

• Experience with working on Real Time Pricing Interfaces, TOU & NTOU Interval Billing

• Profile allocations, Profile billing.

• Good hands on experience in Hybrid Billing. (Energy Data Management)

• Working with the Hybrid settle, Hybrid swing, MCPE 100% scenarios

• Providing the support for all RTP profile, load profile, synthetic profile related issues from

offshore.

• Handling all billing engine issues.

• Performing cancel- re bills, adjustment reversals, final bills, out sorting issues.

• Handling different types of BPEM cases.

• Working with the SWAP, RENUWAL, SWITCH-IN, SWITCH-AWAY, SWICH-HOLD, PRE-

PAY & Polar customer’s related scenarios.

• Testing & executing complete billing & invoicing functionality.

• Working with Average Monthly Billing concept,

• Good experience in HP QC

• Resolving all the PM ticket issues & tracking via HPSM (HP service manager )

• Co-coordinating with the client & participating in client discussions.

• Going through the HP PPM (Project portfolio management) for Related BRS & FS documents for

better understanding the scenarios.

• Based on the BRs & FS understanding creating the scenarios for execution & giving functional

support for testers as well as resolving the Application support issues from onsite.

Mahanagar Gas Pvt Ltd. (MGL), Mumbai. Jan 2009 to Jan 2012

SAP IS-U Billing consultant.

Environment : SAP ECC 6.0 with IS-Utilities

Project type : Functional Support & Change Requests

Responsibilities:

• Worked at client location.

• Providing Production support resolving day to day issues in GAS division

• Maintaining the Billing master data.

• As part of the frequent change of prices in utility industry, updated new prices various times

and updated billing logic as and when company needs.

• Hands on area Schema handling, rate configuration and billing configurations

• Configured new charges as for different kind of services as by the client requirements.

• Configured slab pricing with quantity based periodically controlled.

• Raised standard issues with SAP team via service market place.

• Maintaining archiving period for billing documents

• Resolving the daily billing cycle issues, by interacting with the end users.

• Working on print workbench for updating required changes on Bill-form.

• Maintaining the configuration issues & support issues.

• Supporting to update many existing reports for new expansion areas as well as new scenario

based reports

• Handling Device management related issues and also involving in the FI-CA related issues.

• Resolving the Issues and given training to Power Users.

• Coordinating with users during problem resolution and educate users regarding process

Kean India Pvt LTD. Chennai, India. Aug 2008 to

Jan 2009

PSEG USA.

SAP ISU Consultant

Environment : SAP ECC 6.0 with IS-Utilities

Project type : Prototype

Sateesh .M Email: ***.*******@*****.***

Sr. Business Analyst-SAP ISU Consultant Mob: 650-***-****

Responsibilities:

• Study of Business Processes in the Organization

• User Discussion analyse gaps and propose a -To be- Process and Finalizing them

• Finalizing the blue print after user intervention and discussions

• System walk through for the power users

• Functional specification preparation for realization Phase

• Get Unit Test Plans from Users, Key users and suggest Unit Test Results

• Test Run in development for all processes in development for test scenarios

• Post implementation support and trouble shooting

Middle East – Marafic, Saudi Arabia. Jan 2007 to

Aug 2008

Jr. SAP ISU Consultant

Environment : SAP ECC 6.0 with IS-Utilities

Project type : Implementation

Responsibilities:

• Involved in SAP IS-U implementation and post go-live support project for MARAFIC, Saudi

Arabia as an ISU Consultant.

• Participated in Business Blueprint workshops in Master Data, Business Processes, and Billing &

Invoicing.

• Assessment of business requirements and analysis of key functions related to ISU

• Device Management, Materials Management and integrated functionalities, along With

document preparation for the same as per solution manager.

• Billing module configured includes rate category, rate type, billing class, price, Variants, schema,

and other billing processes.

• Functional Design for Billing & Invoicing processes Including Rate configuration.

• Coordinate with Bill Print technical team on details of the Bill print and dunning notice outputs.

Parallel run and Bill compare analysis.

• Design, develop, and document processes and procedures to perform thorough Bill

• Compare analysis on SAP IS-U/CCS Testing environment.

• Execute pre-defined programs/processes to compare billing results from the SAP IS- U/CCS test

system (with test converted data) with the Billing results from the Legacy system.

• Involved in Testing in the areas of Technical objects - Device and connection data, Device

installation, Meter reading, Front office process, move-in/move-out, Owner allocation etc.

• Develop and document processes and procedures to perform Business Transaction

• Unit Testing and Integration Testing

• Plan, coordinate, and manage Unit Testing, Integration Testing, Bill compare testing activities on

the project.

• Provided support for Device Management team for maintenance for meter reading activities,

meter reading upload and download interfaces as well as meter reading validations.

• Post-production support for Billing processes and activities.

• Review of Technical Specifications created by the offshore team

• Testing the changes done by the offshore team as part of the FUT procedure and providing

functional signoff.

Education:

• Bachelor of Engineering (Computer Science) from Anna University, Chennai, India.2006

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