Customer Service Project Manager

EDWARD E. HARDY

*********@*****.***, 321-***-****, www.linkedin.com/in/edhardy1

SUMMARY

Expert Facilities Operations Manager with impressive experience in leading new projects, developing innovative solutions, and producing successful results in commercial, industrial, and warehouse facilities. U.S. Navy Veteran with Honorable Discharge. Enjoys volunteering for good causes.

PROFESSIONAL QUALIFICATIONS

•Budget Development/Oversight

•Energy Management

•Contract Management

•Construction/Project Management

•Stakeholder Management

•Stellar Customer Service

•Maintenance Staff Management

•Computerized Maintenance System

•LEAN

•Operations and Maintenance

•Change Management

•Federal and State Regulations

•Speak Engineer Fluently

•MS Word, PowerPoint, Excel, Project, Outlook, Maximo

EXPERIENCE

State of Florida, Ft Myers, FL - Facility/Project Manager 2014 - Present

•Supervise and direct facility technicians in the performance of recurring and preventive maintenance.

•Represent State of Florida contract for all facility related maintenance, modification, repair, and upgrade at the 286,000 sq. ft. Ft Myers Regional Services Center.

•Maintain computerized HVAC systems, work order system, security systems, and emergency systems

•Develop and maintain annual facility budget within parameters

•Develop and monitor facility capital outlay plan for long term projects

AAR Airlift, Melbourne, FL - Facility/Project Manager (Temp) - 2014

•Managed three commercial aircraft hangers at the Melbourne (FL) airport in addition to warehouse and corporate administrative facilities off-site.

•Negotiated over $20,000 in annual savings by renegotiating vendor contracts eliminating unneeded support services in first 60 days of employment.

•Planned, budgeted, and scheduled facility modifications, including computation of cost estimates and actual cost factors. Other duties included building space allocation/layout and facility expansion assessment.

Boeing, Kennedy Space Center, FL - Facility/Operations Manager 1988 – 2013

•Managed Operations, Maintenance, and Support capabilities of the 750,000 sq. ft. Space Station Processing Facility. Principal point of contact and resident expert of facility issues for the 400+ employees and payload customers.

•Supervised 20+ CBU technicians-facility maintenance activities and infrastructure activation/validation during construction of $85 million Space Station Processing Facility

•Coordinated facility utility outage and facility maintenance activities, maintained maintenance records.

•Determined the impact, safety issues, and developed recovery plans for unplanned outage activities.

•Implemented energy savings that reduced facility operating costs by an average of 7% annually

•Lead Integrator-managed, directed day-to-day and long range payload processing activities over $100 million of Space Station flight hardware

•Developed scope of work, budget, and schedule for demolition of obsolete equipment as well as design and installation of state of the art network, telephone, and paging/area warning systems in support of $43 million NASA facility modernization for the Orion launch vehicle. Project was completed on time and under budget by 8%.

•Member of joint Boeing/NASA Emergency Preparedness Team & Damage Assessment and Recovery Team.

U.S. NAVY

•Achieved designation of Leading Petty Officer, responsible for scheduling, supervision and written evaluation of subordinates. Typical activities required expert electronic/mechanical knowledge including testing, fault isolation, and repair/replacement of system components; also required pneumatic/hydraulic experience. Received consistent 4.0 evaluations.

EDUCATION

•Bachelor's Degree, Organizational Management, Warner Southern University, Graduated Cum Laude

•Graduate courses, Project Management, Florida Institute of Technology.

•Dale Carnegie Leadership Training for Managers

•Certified Facility Manager course, International Facility Management Association

VOLUNTEER ACTIVITIES

•FIRST Robotics - working with elementary, middle, and high school students

•East Coast Christian Center - food bank distribution

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