Customer Service Insurance
Resume:
Kathleen B Mitchell
******************@*****.***
***********@***.***
CAREER OBJECTIVE
Desire a position where I can work in Insurance, Human Resources or Human
Services, utilizing my extensive customer service experience and Benefits
helpdesk experience.
EDUCATION AND TRAINING
Lord Fairfax Community College, Middletown, Virginia
Associate of Arts in Education, 2002
University of Phoenix
Bachelor of Science, Human Services/Management 2012
EXPERIENCE HIGHLIGHTS
. Work at the CSC Benefits Helpdesk beginning as a subcontractor
beginning in September, 2011.
. Over 2 years of experience handling high volume call center: superior
customer service
. Recipient of customer service awards
EMPLOYMENT HISTORY
CSC Human Resource Analyst
01/2012-Present
Current responsibilities include taking calls on the helpdesk from
employees, concerning benefits and assisting employees with benefits
concerns including open enrollment. The customer service steps include
discussion of benefits, and transfer of calls to relevant helpdesks, leave
representatives and other CSC employees. The tasks also include creation of
tickets to resolve employee concerns and careful documentation in the
tickets of issues being resolved along with previous activities. I assist
employees with benefits questions concerning health plans and open tickets
to escalate issues of employee relations. My tasks have evolved to include
training of new hires as my experience level has increased. I demonstrate
the use of the computer and phone system in assisting CSC employees and
guide the trainees. I have access to the Human Resource databases,
ticketing system and Employee Self Service administration.
Apple One Staffing- Customer Service Representative
09/2011-01/2012
Responsibilities included taking calls from CSC employees concerning
enrollment for benefits, retirement plans and employee relations issues.
Primary actions involved creating and documenting tickets with each call
and escalating them to the appropriate team. Careful documentation
constituted a primary function of the position. The position involved use
of human resources systems, employee self service administration and other
administrative systems.
Vera Bradley Outlet
10/2010 - 09/2011
Customer Service/Sales Associate
The job responsibilities include but are not limit to assisting customers
with product questions and purchases; provide information to customers and
co-workers about product usage, availability and application. Answer store
telephone to answer customer questions about product availability and quote
prices; builds and maintains customer relationships. Investigates and
resolves customer problems or complaints; emphasizes salable features,
quotes prices and credit terms, and prepare sales orders for orders
obtained. Operates cash register, when it is necessary, accurately and
efficiently to ensure customer satisfaction. Also, coordinates efforts of
assigned area to assist in achieving store, regional and company sales and
profitability goals; supports company promotional activities with
appropriate training, staffing, merchandising or selling activities.
Maintain inventory and displays within assigned area to merchandising
standards by stocking, facing, straightening, and any other task necessary
to maintain appearance, customer satisfaction and salability of items.
Off 5th Saks Fifth Ave
2/2009 - 10/2010
Customer Service Associate
I worked with customers by greeting them at the cash wrap and discussing
options with them for savings on their transactions. I offered new credit
accounts to the customer and opened the accounts using the computerized
register. I used the register to complete transactions. I opened registers
and closed registers. I posted deposits for the store.
State Farm
2008
Team member
I worked with David Smith at his Purcellville, Virginia agency. My duties
involved running insurance quotes and making policy changes. The agent was
promoted and relocated to Pennsylvania.
Allstate Insurance
9/2008 - 1/2009
750. Insurance Clerk
I worked as an insurance clerk by using the computer system to run
insurance quotes. I used the internet to email quotes to customers. I
called customers to follow up on quotes
The Marshall Agency
3/2006 - 5/2006
Insurance Sales associate
I used the computer system to run insurance quotes. I posted payments for
policies. I added vehicles to policies. I answered customer questions by
phone and in person.
AAA MidAtlantic Insurance Agency
1/2005 - 12/2005
Insurance Counselor
I answered inbound calls from AAA members. I used the software programs on
the computer to run insurance quotes. I issued insurance policies. I faxed
policy documents. I placed outbound calls to AAA members, offering
insurance policies.
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