Customer Service Administrative Assistant

Michael G. Mora

San Leandro, CA ? 925-***-**** ? ****.****@***.***

Profile

Looking for an Front Office Coordinator position where my data management,

customer service and project coordination skills will be utilized towards

company growth. I am well versed at collaborating with all levels of

management, enthusiastic and perform well under pressure. Summary of my

qualifications include:

. Customer Service and proficient in office management processes

. Exceptional Organizational and communication skills (written and verbal)

. MAC/PC, Social Media savvy and basic troubleshooting skills

. MS Office Suite (Word, Excel, PowerPoint, Outlook) and Adobe (Photoshop,

Illustrator)

Experience

Office Assistant ? Proteus Digital Health, Hayward, CA

2014

. Administrative support for Office Manager and other employees as needed

. Assisting in move coordination for Office remodel

. Communicate on phone, email or fax with clients, vendors and employees

. Arrange and co-ordinate of meetings and events for staff

. Liaise with internal staff at all levels

. Order office supplies to ensure proper inventory

Administrative Assistant ? Fremont Bank, Livermore, CA

2012-2013

. Point of contact for borrower questions, concerns and resolved all issues

for loan processing

. Drafted department correspondences to vendors, borrowers and updated loan

statuses

. Prepared daily mailings of completed appraisals to homeowners, managed

database of approved appraisers and ensured all information was accurate

and met requirements

. Collaborated with loan department and conducted all new hire trainings

. Customer service (handled 50-60 daily homeowner inquiries)

Property Manager ? Merit Property Management, San Ramon, CA

2006-2010

. Managed 6 properties concurrently from San Jose to Richmond areas and

oversaw 2 assistants

. Recognized by head of HOA board for achieving excellence metrics with

properties

. Monitored all legal fiscal obligations and ensured board of directors and

HOA were in compliance with state regulations

. Conducted monthly onsite property visits while meeting compliance with

Associations Governing by laws

. Set up new properties, scheduled mandatory inspections, negotiated and

resolve HOA and board member concerns as they arise

. Trained and supervised new support staff in order to enable employees to

quickly perform tasks

Administrative Assistant ? RCM/Allianz, San Francisco, CA

2001-2006

. Supported head of Office Services and Administrative Supervisor

. Greeted and directed a minimum of 50 visitors per week

. Scheduled itineraries for service department and scheduled conference

rooms for client relation meetings and client visits

. Created inventory spreadsheets, served as point of contact for vendors,

tracked and monitored office supplies to ensure department supply levels

were at their optimum

. Created marketing logo, charity run t-shirts for 2 consecutive years,

electronic flyers and weekly dress code emails

Education

Silicon Valley College ? Fremont, CA

. Graphic Design Certification

Riley DoodleMicheal Mora Page 2

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