Manager Customer Service
Resume:
JULIE CAVASIN
Farmington Hills, Michigan • 248-***-**** • **********@*****.***
Dear Recruiting Professional:
As a Manager of Human Resources, I have demonstrated the ability to be an integral business
partner while providing strategic leadership, directing HR operations and implementing HR best
practices to enhance overall business operations in alignment with company goals and regulatory
guidelines. I am now seeking the opportunity to use my HR and project management skills with your
company as a Human Resource Manager.
Over the last 16+ years I have increased my knowledge and responsibility in the Human Resource
function. I have served as Corporate HR Generalist for Letica Corporation and Corporate HR
Representative for Broder Bros. While with Hayes-Lemmerz International, I advanced from HR
Generalist to Corporate Senior HR Specialist and expanded my role at CHE Trinity Health from
Health and Welfare Consultant to Project Manager. At Creative Breakthroughs, Inc. I started as a
Senior Human Resource Business Partner and was quickly promoted to Manager of Human
Resources; my current role.
A sample of my key professional achievements includes:
• Playing a key role in an operational excellence project that streamlined the on-boarding
process and earned the Hayes-Lemmerz CEO’s “Best Results” award.
• Managed human resource management system implementation including designing,
building, testing, implementing and training new employees.
• Utilizing operational excellence tools such as Six Sigma to improve operations, minimize
waste and reduce costs.
• Reducing costs for CHE Trinity Health by developing a system-wide report on claim trends,
decreasing the number of benefit plan options and playing a key role in the design of medical
plans that cut benefit costs.
• Introducing a “Speak Out” program that enhanced employee communication and reduced
turnover by 2% for Broder Bros.
• Streamlining processes to reduce costs and benefit abuse for Hayes-Lemmerz.
Knowledgeable in all aspects of human resources and possessing the ability to identify and resolve
issues, maintain clear lines of communication and build effective teams, I am confident that I can
contribute to your organization’s continued success. For a more detailed presentation of my skills
and background, please review the enclosed resume and feel free to contact me at your earliest
convenience. Thank you for your consideration.
Sincerely,
Julie Cavasin
Resume
JULIE CAVASIN
Farmington Hills, Michigan • 248-***-**** • **********@*****.***
MANAGER OF HUMAN RESOURCES
Human resources professional with 16+ years leading HR operations for multiple locations of businesses in
the manufacturing and healthcare sectors. Problem-solver skilled in labor relations, recruitment and daily
HR management. Proficient in:
• Administering HR policies related to benefits, claims and personnel issues, including disciplinary
actions.
• Managing multiple projects while meeting deadlines and satisfying regulations.
• Implementing processes that improve efficiency, minimize waste and reduce costs.
Team leader and trainer recognized for strong management, negotiation and conflict resolution abilities
while effectively communicating information to key stakeholders at all levels.
Areas of Expertise
Employee Relations & HR Management • Program Development • Project Management • Employee
Development • Team Building • Policies & Procedures • Change Leadership • Claims Management •
Benefits Administration • Regulatory Compliance • Cost-Saving Initiatives • Conflict Resolution •
Communication • Recruitment & Hiring Processes • Performance Management
CAREER HISTORY
CREATIVE BREAKTHROUGHS, INC., Troy, MI • 2014 – present
Manager of Human Resources
Aligns business objectives with employees and managers in national IT Risk Management firm. Serve as a
consultant to Executive leadership team on Human Resource related issues. Successfully manage HR
administration for entire employee life cycle. Act as employee champion and change agent while
anticipating HR related needs. Communicating proactively with all levels of the business in order to develop
integrated solutions.
• Created new employee integration program
• Managed the design, build, implementation and employee training of Human Resource Management
System
CHE TRINITY HEALTH, INC., Livonia, Michigan • 2007-2014
HR Project Manager (2012-Present)
Plan and manage HR services projects for the second largest not-for-profit health system in the United
States, with $12.8B revenue. Partner with key stakeholders to determine business requirements and project
plan tasks, culture changes, communication and training needs. Collaborate with management to define and
align resources with strategic objectives.
• Created system-wide project management toolkit to standardize initiative methodology.
• Managed the implementation of new paid time off, short term and long term disability plans for
multiple locations.
Health & Welfare Consultant (2007-2008, 2011-1012)
Administered benefit plans for multiple locations. Supported corporate, divisional and subsidiary benefit
representatives. Ensured staff was informed on new regulations. Prepared educational materials and
presentations. Updated documents to meet legal compliance.
• Identified potential cost reductions by developing a system-wide reporting package on claim trends.
Resume
• Participated in the design of medical plans that complied with health care reform, reduced benefit
costs and aligned plan design across the organization.
• Led the “Population Health” pilot program that successfully managed medical conditions, cut claim
costs and was implemented in other hospitals in the system.
• Achieved significant cost savings by reducing benefit plan options from 35 to 22.
JULIE CAVASIN • Page 2 • **********@*****.***
HAYES-LEMMERZ INTERNATIONAL, Northville, Michigan • 2003-2007
Senior Human Resource Specialist (2004-2007)
Oversaw benefit plan administration for all U. S. manufacturing sites of the global producer of automotive
and commercial highway steel and aluminum wheels. Analyzed competitive plan details. Developed new
HR employee training. Gathered analytics to support staff reductions and prepared employee
communication. Managed plan and benefit trends as a certified trainer.
• Played a key role in an operational excellence project to streamline the on-boarding process that
earned the CEO’s “Best Results” award.
• Implemented processes that reduced benefit invoice flow cycle time by 10%.
• Enhanced customer service for domestic locations, reducing follow-up by 2 days.
• Directed manual annual enrollment process for all domestic locations, including developing rates,
timelines, training, system updates and presentations.
Human Resource Generalist (2003-2004)
Provided support to 200 people. Directed worker’s compensation investigations and managed claims.
Resolved employee conflicts and participated in contract negotiations. Reviewed HR information systems to
ensure accuracy of employee information.
• Streamlined family and medical leave and short-term disability procedures to reduce costs and benefit
abuse.
• Reduced worker’s compensation costs by closing 25% of cases that were open for 5+ years.
BRODER BROS., Plymouth, Michigan • 2000-2003
Corporate Human Resource Generalist
Managed recruitment efforts and trained new hires for the major supplier of imprintable apparel and
accessories. Administered 401(k) and worker’s compensation programs. Coordinated safety training,
accident and fraud investigations. Developed policies and procedures.
• Played key role in developing company-wide supervisory training programs on employment law,
sexual harassment, employee performance management and policies and procedures.
• Implemented more efficient hiring processes.
• Introduced “Speak Out” to enhance communication, reducing turnover 2%.
LETICA CORPORATION, Rochester, Michigan • 1997-2000
Corporate Human Resource Generalist
Recruited staff to fill positions at all levels for the manufacturer of paper and plastic packaging. Prepared
new hire documents and conducted orientation. Developed 401(k) processes. Managed affirmative action
and unemployment claims. Coordinated employee activities.
• Served as Interim HR Manager during site’s last 6 months of operation and closing.
• Coordinated location selection, media communication, policy development and new hire training for
the launch of a new Kentucky facility.
Resume
KEY EDUCATION & CERTIFICATION
Bachelor of Arts in Human Resource Management – Western Michigan University
Operations: Six Sigma Concepts / Lean Manufacturing / 5S Training, Project Management
HR Administration: Top Grading Recruiting & Employee Retention, Ergonomics & Safety, Fundamentals
of Benefit Plan Design, Change Leadership, Advanced Employment Law Symposium, MIOSHA
Recordkeeping, Certified ISO 14000 Internal Auditor, Accident Investigation, Affirmative Action
Compliance, Nuts & Bolts of 401(k) Programs
PROFESSIONAL AFFILIATIONS
Society for Human Resource Management (SHRM)
Resume
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