Sales Manager

Mohammed Al - Khafaji

*** ******* ****, *********, ** 30188

Cell phone 678-***-****

***********@*****.***

Objective: To obtain a position that will enable me to use my strong

organizational skills, educational background, and ability to work well

with people. I will maintain company policies and procedures. I am

committed to high work ethics, as well as, pursuing goals and objectives.

Summary of Qualifications:

. Six years experience in management and IT projects, sales,

marketing, developing, maintenance, and customer services.

. 8 years' experience as a sales manager in retail company

. Analyze the information needs of the company and develop

technological solutions to satisfy those needs.

. Direct the integration of IT operations, computer hardware,

operating systems, communications, software applications and data

processing.

. Direct activities to select and install technology as approved by

management.

. Customer focused, with excellent communications, interfacing well

with management and interpersonal skills, including helpdesk skills

and devoted to excellent customer satisfaction.

. Quick learner and Team player interested in achieving overall

department goals, as well as independently.

. Able to lead others in high demand situations, Conducted training

for the team to achieve team goals, organized team and building

events and methods to motivating the staff to meet project

deadlines.

Education:

. Masters of science in information technology (MSIT) graduated in 2014

. B.Sc., Software Engineering, Al- Rafidain University College - Baghdad,

Iraq. 2002 -2006

. Cisco Certified IT Essentials (CCITE) I and II

. Cisco certified Network Associate - YAT Education Center, Cairo,

Egypt.

. Business Computer Basics - Egyptian Ministry of communications and

information Technology, Cairo, Egypt.

. Diploma in Neuro Linguistic Programming - Rashid Center, Baghdad, Iraq.

Languages:

. Fluent Arabic (Formal, Iraqi, Syrian, Tunisian and Egyptian dialects);

English; Conversational French.

Beginner Spanish.

Skills:

. Hardware, Operating Systems and Software: Installation, Troubleshooting

and Maintenance.

. Business Management.

. Customer Support.

. Networking: System trouble shooting, Configuration management,

installation and Systems backup.

. Employee Training.

Experience:

Interra International

Dec. 2011-Presnt

Relationship Manager

Increasing the revenue for the organization by selling all relevant

products to customers and by acquiring and developing new customers.

Building relationships with customers in order to sell the company

products and services. Building and managing company customers and the

countries and local customs of the regions. Maintains current knowledge of

the location of all procured products, as well as the position and price

of target products at all times and is ultimately responsible for managing

all aspects of the business relationship between the company and its

customers.

Key Roles and Responsibilities

. Transaction & Risk Management:

. Ensuring that the information is accurate and timely for the customer

. Manages transactions in the order system and follows up on the

transactions until it's complete from the creation of the trade until the

delivery and payment process.

. Manages operations Logistics and Documentation team to ensure efficient

and timely delivery of products.

. Responsible for the sales transactions, including price, costs and

delivery

. Communicates with customers regarding service or delivery issues

. Travels internationally to Middle East countries to build customer

relationships.

. Travels internationally to Latin America to visit suppliers and plants to

receive knowledge of products, new marketing plans, and any other relevant

information to the company

. Identifies potential customers and channels of business and pursues

appropriate opportunities.

. Collaborates with management to develop and maintain plans for region

and/or customer penetration and expansion

. Develops relationships to the highest level of the customer

. Actively manages customers to further the business relationship and

identify opportunities for sales

. Manages customer credit risk within established limits

. Sets budgets for the Middle East Region that includes forecasting sales

and credit lines

. Prepares and implements annual business plan for customer/territory

Southern poly Tech University (SPSU)

Professor assistant

August 2011- Dec.

2011

International Rescue Committee

Immigration manager assistant/ Internship

Atlanta-GA April 2009 - June 2009

Translated official documents from Arabic to English;

Communicated with refugee clients and act as an interpreter for Iraqi

refugees;

Updated refugee files (Data Entry) and assisted case managers with case

responsibilities.

The Office of the United Nations High Commissioner for Refugees (UNHCR)

Education Unit: Education Focal Point

Damascus- Syria. .

Feb. 2008 - Dec. 2008

. Responsible for installing computer hardware, operating systems,

communications, software application and data processing.

. Installed, configured and maintained the networking of the office.

Designed and maintained a database producing statistical data on the

education status of the students.

Managed the UNHCR's Education Information Unit (EIU) in Damascus.

Determined and directed the office budget, prepared monthly expenditure

reports and projected expenses.

Trained and supervised an EIU staff of 10 as well as other Education

Focal Points, database management and project coordination.

Coordinated the registration of the education needs and impediments of

over 3,000 refugees.

Designed a program of remedial education classes for 2,000.students

(primary and secondary school).

Authored monthly reports on the progress, targets and project proposals

of the EIU.

Proposed an independent project on the need to support higher education

opportunities in Syria, for Iraqi refugees which was approved and

secured 200 full UN scholarships for Iraqi students.

Met with UNHCR implementing partners to evaluate and monitor projects,

assess targets and results, and give recommendations.

United Systems :

Network engineer and helpdesk support

Feb. 2007 - Jan. 2008

Cairo - Egypt

Supervised the installation of an Ethernet cabling infrastructure and

wireless system for the Four Seasons Hotel in Egypt.

Responsible for the installation, configuring and maintenance of

operating systems, Networking, hardware and software for Compaq, IBM

and HP computers.

Selling all relevant products to customers and by acquiring and

developing new customers.

United Eastern Group

Manager assistant

2002 - 2007

Obtained tenders for construction and building infrastructure projects

from Iraqi Ministries and international and local companies;

Responsible for activities regarding sales, marketing, customer

acquisition, customer relation management, & maximizing revenue.

Managed the initial site exploration and planning of construction

projects headed by the company;

Liaised with engineers and construction experts in budgeting company

construction projects;

Undertook the role as acting manager in the event of the manager's

absence.

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