Customer Service High School
Resume:
Sierra Hancock
Tampa, FL **604
Home: 813-***-****/ Cell: 813-***-****
******.***********@*****.***
Dear Sir/Ma’am:
I am interested in obtaining a position within your company which will
allow for professional and individual growth . I am a recent high school
graduate and would like an opportunity to prove myself as a dedicated team
member while establishing a stable career for myself and my daughter.
I come from a very dedicated and hardworking family, who work in
various roles within the medical field. I understand the importance of
punctuality, professionalism, growth, confidentiality and dedication. If given
the opportunity I know my employer will benefit from my work performance.
Although I have only recently graduated from high school in 2012, I
am fully aware of what responsibility is. I am a four (4) year member of the
Marine Junior Reserve Officer Training Corps (JROTC), a Certified
Lifeguard and have completed training as a “Kids and Canine Dog” trainer
(trained dogs for placement with children having been diagnosed with
autism, physical disabilities, or in a therapeutic facility such as a special
needs school, rehabilitation facility, or crisis counseling center).
Please accept my resume for your consideration. I look forward to
hearing from you soon and would welcome any opportunities available
within your organization.
Thank You for your time and consideration
Sincerely,
Sierra D. Hancock
Sierra D. Hancock
Achievements / Certifications
4 year member of the Marine Junior Reserve Officer Training Corps.
•
(JROTC)
Certified Lifeguard
•
CPR Certified
•
Kids and Canine Dog trainer (trained dogs for placement with children
•
having been diagnosed with autism, physical disabilities, or in a therapeutic
facility such as a special needs school, rehabilitation facility, or crisis
counseling center)
Education / Special Skills
Chamberlain High School, Tampa, FL Graduate /
Diploma 2012
Excellent Customer Engagement, Organizational and
Communication Skills
Ability to multitask effectively
Excellent computer skills (Word, Excel, Power Point, 10 key,
Microsoft Office
Ability to maintain multiple telephone lines
Ability to function alone or in a team environment
Work Experience
O neTouch Direct (current)
Customer Service
Inbound/outbound telephone representative/ Political
team
Team trainer
Denny’s Restaurant
Customer Service /Shift Lead
Team Trainer
Customer Engagement
Cashier
Inventory
Dunkin Donuts Restaurant
Customer Service /Shift Lead
Customer Engagement
Cashier
Inventory
IHOP Restaurant
Customer Service
Customer Engagement
Cashier (Processed cash and credit card sales
transactions)
Waitress / Hostess
Cleaning
Maintained Telephone Lines
***High School Graduate/ Diploma***
Chamberlain High 2012
Part Time/ After School/ Summer
Employment
Bern’s Steak House, Tampa, FL
Customer Service
Customer Engagement
Hostess
Answered Telephone Lines
L ifeguard City of Tampa Pools & Recreation
Lifeguard
Customer Service
Infinity Towing Service Tampa/ FL
Customer Service / Office Manager
Customer Engagement
Cashier / Collections
Radio Dispatch /Delegate work assignments
Inventory
File Processing and Filing/ Organization
Monitored multiple telephone lines
Professional / Personal References
Dawn Wilson – WellCare Special Investigations/ Fraud Unit/ Business Analyst
Lisa Tanner – WellCare Coding Supervisor 813-***-****)
Marisol Cotto – WellCare Configuration Analyst 813-***-****)
Contact this candidate