Sales Customer Service

STEPHEN TUCKER

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707-***-**** *******@*****.***

PURCHASING AND PRODUCT MARKETING MANAGEMENT PROFILE

Multi-faceted, cost-efficient Purchasing Management Professional, with

expertise in procurement, sourcing, contract management, account

management, vendor relations and inventory control. Skillfully administer

contract negotiations to align product selection with operational

requirements. Proven expertise in product marketing, streamlining and

supporting project efficiency and productivity, while maintaining

sufficient inventory levels to accommodate changing priorities. Productive

contributor to team-based and self-managed tasks; successfully deliver

results within tight deadlines and strict budgets. Strong skillset in

merchandising, promotion sales, business development and marketing /

merchandising.

Procurement & Sourcing . Project Management . Project Lifecycle . Contract

Management & Negotiation

Materials Management . Resource Management . Strategic Planning . Bid

Evaluation . Merchandising

Marketing . Report Generation . Sales Management . Client / Vendor

Relations . Consumer Products

PROFESSIONAL EXPERIENCE

SHIKAI PRODUCTS, Santa Rosa, CA ? 01/2012 - 08/2014

A natural hair care and skin care product manufacturer with #2 market share

in natural stores across the US.

Manager - Medical Division

Ensured attainment of company performance objectives through effective

sourcing, marketing, and sales, with ongoing responsibility for developing

new accounts. Formulated and implemented marketing strategy to promote

organization's presence and expansion in mainstream food and drug markets.

Planned and implemented medical outreach to nursing groups, in addition to

establishing broker network and targeting key industry events and trade

shows to drive sales leads. Set up pharmacist trainings with drug and

grocery chains. Negotiated purchasing contracts with large retailers.

Accomplishments:

. Implemented medical outreach program / nurse sampling (Wound Care and

Diabetes Educators) to expand market for ShiKai Borage Therapy products,

which became standard of care in these nursing groups.

. Doubled sales in target accounts by utilizing doctor detailing and

sampling program to direct customers to specific retailers.

. Established targeted broker program to complement target accounts.

Activated grocery and drug retailers as well as top tier medical

distributors such as McKesson, Amerisource and Smith Drug using

effective distribution drives.

. Increased sales by over 35% though effective "Real Results" marketing

leveraging before and after photos from our clinical trials.

ZAP, INC., Santa Rosa, CA ? 09/2006 - 06/2011

A designer and marketer of alternative energy 100% electric on road

vehicles, personal electric vehicles and "Portable Energy" electronic

devices.

Director - Consumer Products, Portable Energy

Designed, sourced, imported and marketed personal electronics and personal

transportation. Created product packaging and collateral sales material in

coordination with graphic design department for Portable Energy, Zapino and

Zappy Scooter line. Maintained all key account relationships. Oversaw all

financial issues regarding import and initial factoring opportunity for

Canadian Tire opening orders. Handled collections, oversaw invoicing,

maintained customer relationships, controlled inventory, and performed

ordering for both domestic and overseas suppliers. Managed trade show

participation, including Macworld, Retailvision and others. Introduced

first line up of all-electric street legal scooters (Zapino); worked with

engineering department to upgrade battery management system. Maintained

compatibility of Portable Energy line with all current and emerging smart

phone and laptop models. Oversaw all sales, while interfacing with Asian

factories and supervising QC process.

Accomplishments:

. Created and brought Portable Energy Line to market for ZAP. Secured

$600K purchase from Canadian Tire over three month period.

. Increased revenue 28% by successful contract negotiations with vendors

producing cost-effective products.

. Played key role in securing $1M in outside investment for "Portable

Energy" project after market entry.

. Revamped ZAP electric scooter line and positioned into "mobility" and

recreational market. Solved quality issues by sourcing key parts like

the "Hub Motor" and brought them under one roof to manufacture.

. Successfully negotiated with Apple to secure highly sought after Made

for iPhone, iPod and iPad licensing agreement. Built line to spec and

stayed within contract parameters with Apple.

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. Achieved highest benchmarks for packaging sustainability at Walmart

with Portable Energy Line.

. Managed all customer relationships with high profile clients such as

Best Buy, Costco, Canadian Tire Corp., Wal-Mart and Kroger Stores.

BARNES DISTRIBUTION, Santa Rosa, CA ? 01/2003 - 08/2006

An MRO parts supply distributor.

Area Manager

Drove sales of MRO supplies in Marin, Sonoma and Napa Counties. Set up

vendor managed inventory systems in

manufacturing and transportation market leaders, with responsibility for

increasing territory sales. Consulted with major customers in North Bay to

analyze, organize and modernize their MRO inventory management systems.

Handled and managed key accounts, including Ghillotti Brothers

Construction, Shamrock Materials, Clover Stornetta (Production and

Transportation), Queen of the Valley Hospital, Memorial Hospital, Standard

Structures, and Waste Management.

Accomplishments:

. Succeeded in increasing sales from $4K to $70K monthly.

IMPACT MERCHANDISING, Livermore, CA ? 09/2003 - 12/2002

A distributor with ownership of store sets at Safeway, Longs Drugs and

McKesson.

Merchandise Manager

Held total purchasing accountability for food and drug distributor, with

responsibility for supervising three buyers. Provided training on

innovative and fundamental purchasing techniques and strategic supply

management. Managed general merchandise product assortment in seven major

business categories in food and drug chain stores, including Safeway and

CVS / Long's Drug stores. Performed inventory forecasting based on

promotional activities, customer's on-hand inventory, and monthly scan out.

Negotiated all pricing and programs with vendors, promotions for chain

stores and vendor support of promotions.

Accomplishments:

. Reduced costs and increased margins significantly for both distributor

and the retailer.

. Created category management system to assign process to lead

vendor in each category to provide competitive scan data to build

assortment and schematics. Increased sales and profits in traditional

categories and led sales in emerging categories.

FRY'S ELECTRONICS, San Jose, CA ? 01/1994 - 01/2001

A retail chain of consumer electronics superstores.

Merchandise and Operations Supervisor

Directed store merchandising, purchasing, promotion, and sales of home

audio, portable audio, and mobile electronics for 39-superstore retailer.

Held total responsibility for Fry's Audio Divisions, buying, associate

development, merchandising, advertising and sales. Managed activities of

three department product expeditors. Developed and implemented purchasing

contract practices with all vendors, resulting in improved communication

and lower finance resolution issues. Held bottom line responsibility for

ROI on all assigned departments. Provided training in advanced sales and

customer service techniques. Assessed sales metrics and reported status to

senior management.

Accomplishments:

. Increased product inventory turns from 4.5 to 11.0 per year, and "in-

stock" percentage to over 99.5%.

. Reduced defective merchandising as percentage of total inventory to

less than 0.3%.

. Eliminated all vendor freight charges with no increase in cost of

goods.

. Secured major price concessions, first in line inventory

consideration and promotional allowances from major vendors such as

Sony, Bose and Panasonic.

. Partnered with Bose Corporation, resulting in Fry's Electronics

becoming #1 retailer for Bose on a per store front basis in the world.

EDUCATION

BS in Communications Arts - Loyola Marymount University, Los Angeles, CA

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