Customer Service Administrative Assistant
Resume:
Devi Sapkota
** ** ***** **. ***** Richmond Hill, NY 11419
917-***-**** *********@*****.***
WORK EXPERIENCE
American Medical Carrier Training Center New York, NY
Administrative Assistant July 2014 Present
Answer telephone calls and direct incoming calls to appropriate individuals or departments.
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File paperwork and documents in appropriate locations for future accessibility.
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Register new students for classes and enter necessary information into student database.
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Follow up phone calls to individuals who have demonstrated interest in becoming students; Provide
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information about services to interested community members.
Receive payment from students in the form of cash or credit transactions; deposit received cash into the
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company’s bank account.
Demonstrate typing skills and abilities on routine typing exams.
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Threads Bro Bar New York, NY
Beautician December 2012 December 2013
Provided a variety of beautification services to customers; Specialized in eyebrow threading, facials
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based on customer requests and skin types, body waxing services, eyebrow tinting and eyelash extensions.
Private Home Woodside, NY
Housekeeper September 2010 December 2011
Performed daily housekeeping duties for the household; vacuumed, mopped and swept floors; cleaned
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and dusted household objects and surfaces; sanitized bathroom and kitchen.
Laundered, folded and ironed clothing; changed bedding for the household.
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Prepared Indian cuisine for the household.
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Nepal Airlines Kathmandu, Nepal
Administrative Assistant January 2009 August 2010
Answered phone calls from customers and company representatives, directed calls to appropriate
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individuals and departments.
Composed type written reports concerning a variety of airline and company activities.
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Filed documents and folders, placing them in their appropriate locations for future access.
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Josheph Elementary School Kathmandu, Nepal
Teacher January 2007 December 2008
• Taught social studies and science in a school of 400 students, with approximately 20 30 students
composing each individual class; Taught five periods of class per day.
• Created lesson plans for each class; Assigned, collected and graded homework; Administered tests
throughout the semester; Prepared, administered and graded final exams for the class; Assigned final grades
for students.
EDUCATION
Tribhuvan University, Kathmandu, Nepal
BA in Education, 2010
American Medical Carrier Training Center, New York, NY
Nursing Assistant Certificate, 2012
SKILLS
• Fluent in English, Nepali and Hindi.
• Administrative computer skills; Microsoft Word and Excel; Advanced Typing.
• Pleasant and customer service oriented phone demeanor.
• Organized; Able to multitask; Able to work both independently and as part of a team.
• Holder of a NY State Driver’s License.
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