Customer Service Assistant
Resume:
Wanda Diaz
Irving, TX ***39
Mobile 305-***-****
Email: *************@***.***
[pic]
QUALIFICATIONS SUMMARY
Skilled and dedicated Bilingual Executive Assistant with more than 10 years
of experience providing thorough and skillful administrative support to
senior executives by coordinating, planning, and supporting daily
operational administrative functions.
> Demonstrated capacity to provide comprehensive support for executive-
level staff; excel at scheduling meetings, coordinating travel, and
managing all essential tasks.
> Proven track record of accurately completing research, reporting,
information management, and marketing-support activities within
demanding time frames.
> Highly focused and results-oriented in supporting complex, deadline-
driven operations; able to identify goals and priorities and resolve
issues in initial stages.
> Proficient in Microsoft Office Suite (Word, Outlook, Excel,
PowerPoint), Type 60 wpm, Bilingual (Spanish), QuickBooks, Excellent
customer service skills.
> Notary Public
EDUCATION
University of Puerto Rico Business Management
EXPERIENCE
Dallas-Fort Worth Hospital Council
250 Decker Drive Assistant to the
President
Irving, TX 75062
(2013 - Present)
Manages and oversees the activities of the office of the President of
the Dallas-Fort Worth Hospital Council. Assists and represents the
office of the President in communicating with internal staff, Council
members, Board members and the public. Attend Board of Trustees
monthly meetings and produce Minutes. Researches, prioritizes, and
follows up on multiple issues and concerns addressed to the President,
including those of a sensitive and/or confidential nature. Manages a
variety of special projects for the President and the Board of
Trustees.
Maxxis International (Staff Force)
Latin America Division
Grapevine, TX
2012 - 2013 Translator/ Marketing
Assist/Receptionist
Tel. 817-***-**** (temporary assignment)
Provide administrative support to the Director of the Latin America
Division and the Marketing team by translating documents, and creating
and/or editing articles for the newsletter. In charge of preparing
and distributing the Latin America Division newsletter, internet
research looking for news or information that can be posted in our
websites, manage events as assigned, such as: beauty contests,
competitions, pilots and their competition calendars, which take place
in different countries of South America. Answer phone calls, make
travel arrangements occasionally, and process expense reports
reflecting supporting documents. Entertain visitors from Latin
America by inviting them out to lunch, dinner or shopping, along with
the Director. Make hotel reservations for our international visitors,
car rentals, etc.
Carnival Cruise Line
Miami, Florida
2012 - Present
Tel. 305-***-****, Ext. 26328 Part
time Contractor
(working from home)
Assist the Marketing Productions Manager by completing projects that
need to be completed on a deadline. This is a "work from home", part
time job, that includes editing spreadsheets, inputting new data,
photos, etc. to be used in the company website.
Inteq Partners, LLC, Irving, TX
2009 - 2010 Office Manager/Assistant
Provided superior administrative support to the Managing Director and
the VP Sales
In charge of working on research regarding investors and available
funding prospects for this investment banking business. Contacted
possible investors through phone calls, emails and/or correspondence.
Scheduled conference calls between Inteq partners and the prospects.
Also in charge of filing, purchasing office supplies, light
bookkeeping, bank statement reconciliation using QuickBooks.
Translated and/or edited documents, presentations, and agreements.
Bitmore Technologies, Irving, TX Administrative
2008 - 2009 Assistant
Successfully provided administrative support to the President and the
CEO of this IT services business. Successfully managed the accounts
Payable and Receivable processes, and assisted with different
accounting and finance issues. Successfully scheduled meetings and
made travel arrangements. Handled and scheduled payments and all
transactions from the company's bank account into QuickBooks. Sent
out monthly reports regarding taxes, health insurance, on time.
Assisted with payroll. Recorded deposits and invoices and contacted
customers regarding delayed payments. Ordered office supplies.
Latino Communications Corp. Executive Assistant
Irving, TX
2004 - 2008
Provided high-level administrative support to the President, the CFO,
and the VP Sales/Marketing of telecommunications business. Acted as
liaison between the corporation's management and our accountants, and
other tax consultants in order to keep all documents in order and up
to date.
Successfully managed the accounts Payables and Receivables processes.
Take notes in meetings, and wrote correspondence; proofed and edited
other correspondence to ensure accuracy and consistency. Answered
incoming calls and dealt with customer inquiries. Schedule meetings
and make travel arrangements.
Handled issues regarding: property taxes, health insurance, property
insurance, and situations with our vendors. Assisted in
posting data in Quick Books: deposits, payments, invoices, etc.
Assisted in the preparation and process of our contracts. In charge
of handling the company's petty cash, made daily deposits, distributed
mail, prepared and mailed invoices to our clients, prepared expense
reports for several executives. Ordered office supplies; contacted
our customers regarding delayed payments, and prepared daily traffic
reports and weekly cash flow reports.
REFERENCES:
Mr. Jose Guzman, President Mr. Jorge Lastra, President
Bitmore Technologies, Irving, TX Latino Communications Corp.
Tel. 972-***-**** Tel. 972-***-****
Ms. Erika Bertsch, Sr. Manager Miss Yelixa Cruz, Supervisor
Carnival Cruise Line Carnival Cruise Line
Tel. 305-***-****, Ext. 26328 Tel. 305-***-****, Ext. 26464
Mr. Jesus Morlett, Managing Director
Inteq Partners, LLC
Irving, TX
Cell 214-***-****
Contact this candidate