Customer Service Technician

Rachael Worrell

*** **** ****** ************, ** 17202

*************@*****.***

M - 717-***-**** H -717-***-****

Work Experience

Department Technician

Aerotek/DB Shenker

August 2014- October 2014

Using MAC computer system to restore cell phones to factory settings and

upload new content for further diagnostics.

Extract ing serial numbers and IMEI numbers from cell phones and then

printing labels to ready phones for resale after being refurbished.

Auditing the finished product.

Using excel spreadsheets to record data.

Disassembling and investigating different cell phones components to detect

tampering or fraudulent parts and then recording findings in excel

spreadsheets

Pharmacy Technician

CVS/pharmacy

January 2013 to April 2014

Submitting and processing insurance claims

Deciphering prescriptions

Pulling correct medications from the shelf and filling prescriptions

Customer service

Answering phones

Dealing with customer complaints and concerns

Cashier

Filing

Cashier

Little Caesar's Pizza

November 2008 to March 2009

Customer service

Using simple machines (dough press, dough mixing machine)

Using ovens 300degrees plus

Janitorial duties (dishes, sweeping, mopping, sanitizing)

Answering phones

Following recipes

Food prep

Cashier

Mcdonalds

April 2008 to October 2008

Food prep

Using grills and fryers (300 degrees plus)

Customer service

Janitorial duties

Skills - Good people skills, Works well under pressure, Goal oriented

Education

Pima Community College- Tucson, AZ

Pharmacy Technology

August 2011 to January 2013

East Point High- Tucson, AZ

General Studies

Graduated in May 2009

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