Customer Service Project Manager

CECILY QUI ONES

787-***-****( **************.**@*****.*** (

Key Qualifications

. Dedicated and resilient community economic development advisor with

over three years of experience living and working in diverse roles in

Latin America.

. Training and extensive field work in youth entrepreneurship, small

business advising and micro-lending.

. Proven organizational and leadership skills in diverse multicultural

settings with a flexible outlook.

. Native English and Spanish speaker with complete fluency (oral and

written).

Professional Experience

United States Peace Corps-Peru

Community Economic Development (CED) Volunteer Coordinator-Lima

Jun 2014-Sept 2014

. Monitored, evaluated and provided 27 volunteers and project manager

with feedback on their activities to ensure productivity in their

regions.

. Managed, assessed, verified accuracy, and in some cases provided

individual feedback on Volunteer tri-annual reports.

. Organized Peace Corps Peru's national business plan competition

held at the US Embassy and in conjunction with the American Chamber

of Commerce Peru, where 22 youth competed for $5,000 in funding to

cover their startup costs.

. Developed and improved monitoring and evaluation tools for the CED

program to ensure accurate data reporting.

. Designed and implemented training events for incoming Peace Corps

volunteers.

. Formed a community bank with 26 youth, resulting in over $650

saved.

Peace Corps Volunteer Leader-Piura

Aug 2013- May 2014

. Supervised 29 volunteers from 4 of the 5 programs in Peace Corps

Peru.

. Provided technical assistance to Peace Corps Volunteers in the

field through in person site visits, providing technical materials

and leading regional meetings.

. Participated as a member of the Peer Support Network and the

Volunteer Advisory Council acting as liaison to establish

credibility and trust between volunteers and PC staff.

. Organized regional monthly meetings to assess volunteer engagement

and productivity and to provide them with learning opportunities.

. Partnered with the Ministry of Production Peru to develop project

proposals, trainings and seminars to small business owners.

Community Economic Development Volunteer-Piura

Aug 2011-July 2013

. Organized the inaugural District Vocational Orientation Fair, where

over 230 high school students learned about vocational

opportunities and scholarships.

. Created 4 community banks where over 70 underprivileged

townspersons benefited from 90 loans with cash flow of more than

$8,000 of capital & savings.

. Coordinated grant writing and project management with a local

counterpart to implement a youth leadership camp for 50 girls,

supervising a budget of $3,000.

. Facilitated a course on business plan writing whereby 13 young

adults completed business plans, one of which was selected for

submission to a national business plan competition.

. Facilitated training of 13 fellow Peace Corps Volunteers for a

better understanding of a new manual in business plan writing.

Supermarket Selectos Los Prados and Grande Los prados -Puerto Rico

Office Clerk and Customer service representative- Caguas

Aug 2007- June 2011

. Performed daily administrative tasks such as answering phone calls,

filing papers, and reporting final sales of the day.

. Guaranteed customer satisfaction with high levels of customer

service, implementing conflict resolution when necessary.

Education & Certifications

university of puerto rico, rio piedras campus

Bachelor in Business Administration-Major in Human Resource Management

Aug 2006- Dec 2010

Peace Corps-Peru pRe and in-service training

June 2011-Aug 2011

. Intensive three month training consisting of 138 hours of Spanish

language, 110 hours of technical training in community economic

development, and 70 hours of cultural training.

. Lived with Peruvian host families and partnered with host country

counterparts during three years of service.

Leadership roles and community involvement

United States Peace Corps

. Won the peer nominated regional Volunteer Excellency Award for the

region of Piura, Peru.

. Acted as volunteer mentor, assisting in the acclimation period for new

volunteers and providing support and advice to help them ease their

way into service, both before they arrived to Peru and throughout

their service.

. Participated as a volunteer warden for Peace Corps' Peru Warden

System.

Vision and Health International Campaign, Piura, Peru

. May 2014-Arranged participation for five volunteers to serve as

translators to assist visiting doctors.

. July 2012-Coordinated appointments with volunteer doctors for

underprivileged Peruvian people with optical difficulties, and served

as a translator.

Society for Human Resource Management

. August 2009-Member and Director of Communications in student

organization: Society for Human Resources Management (SHRM).

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