Manager Air Force
Resume:
James D. Everett
Svc Delivery Manager
Summary of Qualifications
Over 28 years of IT experience in computer operations, operations management, Help Desk Management, IT
Security and Software Consulting experience. Experience working in multiple US locations (Texas, Kansas,
Missouri, New Mexico, Hawaii, Alaska & California), as well as overseas locations (Germany, England, Korea, &
Guam).
Key Experience
HP Enterprise Services Manager – Core Technologies & CA XIX (Medi-Cal). Managed several teams supporting
Medi-Cal (developers, network, business analysts, change support, security, and correspondence). Consultant
and system installer for Medi-Cal’s Customer Relationship Management System. Consulted on key system
modifications, including the National Provider Identification requirements and solution criteria.
Career Feature
Focused on Enterprise Systems Solution approach to managing people, data, process, and assets. Examining
business process and automating/integrating where feasible.
Relevant Project Experience
Core Technologies Team Manager 2004 – 2014
HP Enterprise Services Manager,
3000 Hanover St
Palo Alto, CA 94304
Northern California & Work From Home (Arkansas)
• Supporting Medicaid and various State & Federal Public Assistance Programs for several states (California, Georgia, Michigan,
and Florida). Managed HP Employees performing roles supporting Database/Business Intelligence (Oracle, DB2, MS SQL,
Business Objects, & ETL), Java & .NET developers, Database Administration (Oracle, DB2,MS SQL), Technical Writing,
Computer Operations, Communications, Information Security, and Project Management Office areas. Position responsibility
includes hiring/terminations, Salary, Budget, and P&L. One of three Unicenter Consultants installing Unicenter Service Desk to
support Medi-Cal Customer Relationship Management System (90,000 providers and several million beneficiaries).
•
Education and Training
•
• ExitCertified SL-275 Java Programming Language, 2004
• ExitCertified SL-314 Web Component Development with Servlet and JSP Technology, 2004
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•
Unicenter Consultant/Installer 2001 – 2004
Computer Associates, Plano, TX
One CA Plaza
Islandia, NY 11749
• Consultant/Implementer of Unicenter products, including Help Desk (Versions 4.0 CMD9905 thru USPSD 6.0), TNG / Network
Systems Monitor (2.2 thru 3.0), Asset Management Option (3.1 & 3.2), Service Delivery Option (3.0 & 3.1), and Remote
Control Option (5.0) at customer sites throughout the US (Mainframe, MS Windows and/or Unix environments).
• Extensive travel required. Locations included Kansas, Missouri, Texas, New Mexico, California, & Alaska.
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Computer Systems / Environments
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• AIX (4.1 – 4.3)
• HP-UX (9.0 – 10.1)
• Solaris (6 – 9)
• Red Hat 7.0 – 7.2)
• Windows 9X
• Windows NT/2003
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Education and Training
•
• Computer Associates Unicenter TNG Basic Administration, 1998
• Computer Associates International, Inc. Implementing Enterprise Monitoring, 2001
• Computer Associates International, Inc. Using Unicenter TNG Advanced Help Desk Option, 2001
• Computer Associates International, Inc. Administering Computer Associates International, Inc. Implementing Advanced Help
Desk Option, 2001
• Computer Associates International, Inc. Implementing Unicenter TNG Advanced Help Desk Option, 2001
•
•
Operations & Help Desk Manager 1998 –2000
Ascendant Solutions, Garland, TX
16250 Knoll Trail Dr
Suite 102
Dallas, TX 75248
• Manager of Data Center and Help Desk operations in support of a 200-seat call center and over 120,000 sq ft fulfillment
operations center and product delivery applications.
•
Computer Systems / Environments
•
• Windows 9X
• Windows NT
• FoxPro DB
• Clipper Applications
Operations Supervisor 1996 – 1998
Affiliated Computer Services,
2828 N Central Expy
Dallas, TX 75204
• Supervised 5 operations areas: IBM / Amdahl mainframe operations, Unix / VAX / AS-400 midrange operations, Network
operations, Tandem operations and 1 Million+ Tape Library.
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Computer Systems / Environments
•
• AIX (4.1)
• HP-UX (9.0)
• Solaris (6 – 7)
• Open VMS VAX
• AS 400
• Windows 9X
• Windows NT
Lead Unix Operator 1995 – 1996
FoxMeyer Drug Company,
1220 Senlac Dr
Carrolton, TX 75006
• Lead UNIX Operator for the $5 billion corporation.
•
Computer Systems / Environments
•
• HP-UX (9.0)
• AS 400
•
Enlisted 1980 – 1995
USAF
Various Locations, US & Overseas
1690 Air Force Pentagon
Washington, DC 20330-1670
• Supervisor of communication and computer operations facilities in California, Germany, Korea, and Guam. Secure Vault
Custodian (Information Security NCO) for Sensitive Compartmented Information (SCI) Communication Processing Facilities
in Guam & Germany, using early generation PDP/VMS operating systems and Solaris Environments. First 5 years in the Air
Force, performed close in physical security for nuclear weapons as a Security Policeman.
• Security Clearance: Top Secret / SCI
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Education and Training
• Associate in Applied Science Information Systems Management, Community College of the Air Force 1994
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• US Air Force Security Specialist Course, L3ABR81130-002, 1980
• US Air Force Air Base Ground Defense Course, L3AZR81150-007, 1980
• US Air Force NCO Orientation Course, 1983
• US Air Force Computer Operator, E3ABR51130-002, 1985
• US Air Force OJT Trainer Familiarization, J4AJF75000-005, 1985
• US Air Force OJT Supervisor’s Familiarization, J4AJF5000-006, 1986
• US Air Force Strategic Air Command NCO Leadership School, 1986
• US Air Force Equipment Custodian Training, 1988
• US Air Force OJT Trainer/Supervisor Course, J4AJF75000-011, 1990
• US Air Force Work Center/Section Supervisor OJT Course, J4AJF75000-012, 1990
• IBM JCL and Utilities, 1992
• Sun Microsystems OpenWindows 3.0 for Users, 1993
• Sun Microsystems Fundamentals of SUNOS, 1993
• Sun Microsystems Systems Administration 4.X, 1993
• Sun Microsystems Shell Programming, 1993
• Sun Microsystems Advanced Systems Admin, 1993
• Sun Microsystems SunNet Manager, 1993
• US Air Forces In Europe, Kisling NCO Academy, 1993
• HQ USEUCOM Security Manager’s Course Class 93-4, 1993
• McDonnell Douglas Automated message Handling System Program Office AMHS Analyst/Message Administrator Course,
1994
Contact Information
• Home Phone: 501-***-****
• Mobile Phone: 916-***-****
• Email: *********@*******.***
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