Customer Service Sales Associate

Marc T. Shaw

**** ******** ****. *

Perth, Ontario

Tel: 613-***-****

**********@*****.***

Objective

To use my education and experience in a challenging position with the

potential for advancement.

Highlights of Qualifications

- Ability to comprehend, learn quickly, and then disseminate information

with ease

- Proven leadership skills

- Effective communication skills (written and verbal)

- Reliable, hardworking, excellent team player, ability to contribute to

a positive work environment

- Motivated; taking initiative to accomplish tasks independently.

- Strong computer skills with proficiency in programs necessary to

operate within the Web 2.0 world (blog maintenance, basic Photoshop,

video editing and music production skills, etc.). MS Office,

PowerPoint, Internet, Email.

- Excellent interpersonal skills; interacting well with others.

- Background conducting research and synthesizing information into other

forms such as reports.

Skills and Experience

Customer service

- Ensured customer satisfaction, providing prompt and courteous service

- Efficiently handled customer concerns and complaints in person and

over the phone.

- Advised customers on products and merchandise when requested.

General labor

- Painting, interior/exterior

- Care of farm livestock

- Lawn & garden maintenance

- Firewood splitting/stacking

Employment History

2013-2014 Line Cook - Fiddleheads Restaurant, Perth, Ontario

2012-2013 Video Game Sales Associate, Best Buy Ottawa, Ontario

2012 Youth Camp Assistant Leader, Camp Lauren, Deep River Ontario

2011-2012 Computer Sales Associate, Best Buy, Ottawa, Ontario

2008-2012 Line cook - Fiddleheads Restaurant, Perth, Ontario

2007-2011 Youth Camp Counsellor, Camp Lauren, Deep River, Ontario

2006 Grounds Crew, Capital Classic Show-Jumping Tournament

2005-2007 Dishwasher - Fiddleheads Restaurant Perth, Ontario

2005 Photo-shoot Model, Canada Department of Agriculture

2005 Child Care, Gerry & Janet Dowell (twin boys)

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Education

2013 Bachelor of Arts (Major in History) at Carleton University,

Ottawa, Ontario

2012 Bachelor of Arts (Major in Communications, Double Minor in History

and Political Science), Carleton University, Ottawa, Ontario

2008 Ontario Secondary School Diploma, Perth & District Collegiate

Institute, Perth, Ontario

Achievements and Volunteer Work

2008 History Excellence Award, Perth & District Collegiate Institute

2007 Grade-12 Students Council Representative, Perth & District

Collegiate Institute

Cameraman on TV pilot of 'Heeb & Rob' cooking show

Color commentator, COGECO cable Television, OFSAA basketball

tournament

2006 Production assistant with COGECO cable television.

Member, Perth & District Collegiate Institute Film Club

Editor, 2005-2006 Perth & District Collegiate Institute video

yearbook

2005 Member, Perth & District Collegiate Institute Improv Club

Member, Perth & District Collegiate Institute Film Club

2004 French Excellence Award, Drummond Central Public School

Participant, Upper Canada District School Board Western Region

Think Bowl, Smiths Falls, Ontario

2003 Head Boy, Drummond Central Public School

Participant, SEEDS (Seven-Eight Enrichment Day Studies) program,

'Pathology: From DNA to Forensic Science', at Queen's

University, Kingston

St. John Ambulance WEBSK (What Every Babysitter Should Know)

Certificate

Participant, Upper Canada District School Board Robert Reid

Outdoor Leadership Program, Camp Iawah, Westport, Ontario

2002 Participant in Upper Canada District School Board Western Region

Think Bowl (Smiths Falls, Ontario)

Participant, Upper Canada District School Board Wings

Conference, 'Science Quest Program', (Smiths Falls, Ontario).

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2 References

Available upon request.

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