Customer Service / Sales / Administrative Support

Conni Shusteric

**** **** ***., *** #***

Lakewood, OH 44107

Phone: 440-***-****

Email: *************@*****.***

Profile I am a reliable, hard working, energetic person with a great

personality. I am self-motivated, personable and dependable. I

multitask, organize and prioritize so that the work flow is

easy to manage. I possess excellent verbal and written skills

to effectively communicate and negotiate with others to

effectively resolve a wide variety of problems and concerns. I

have strong computer skills, detail oriented and am a quick

study.

Experience Customer Service / Rental Sales Agent

Avis Budget Group

2012 - present

Prepare and process rental transactions, promote additional

products and services while obtaining and verifying the

customer's information and entering it into our database.

Assist customers with their vehicle rental to ensure a

positive customer experience.

Provide an exceptional customer experience to our Chairmen,

President Club members and all preferred customers who expect

special priority service.

I am empowered to resolve a variety of customer issues from

problems with either their bill to upgrading their product to

enhance their experience.

Train new hires on the computer system, operating the remote

equipment and on all responsibilities of the customer service

position.

Letter Carrier Technician

United States Postal Service

2000 - 2011

Sort, organize and deliver mail and parcels to both business

and residential customers.

Worked on five different routes that were either business or

completely residential that rotated daily.

Responsible for insured, certified and registered letters and

parcels that required special handling and delivery.

Forwarded or held mail for customers that had either moved or

were temporarily away, and returned mail that was

undeliverable.

Inside Sales Rep / Administrative Assistant

GDS Inc. - a manufacturers rep firm

1992 - 2000

Quoted, recorded, processed and expedited customer orders by

following up with manufacturers.

Utilized product knowledge and helpfulness to provide superior

customer service.

Ordered, compiled and shipped literature and samples to

existing and potential customers.

Prepared sales presentations for the salesmen to propose to

buyers.

Skills Excellent customer service relations

Computer and spreadsheet knowledge using Microsoft Office

products and proprietary software.

Experience in arranging trade shows and booking travel.

Multiline telephone communication skills.

Education Eastlake North High School

Eastlake, Ohio

Diploma

Advanced placement classes in Math and English

Student council, Cheerleading and Track

Bowling Green State University

Bowling Green, Ohio

Undergraduate Business courses

Interests Self employed in a direct sales company

Put together power power points to promote the product

Book trade and work trade shows for my business

Participate in women's networking business groups and

workshops

Contact this candidate