Customer Service Assistant
Resume:
Anne Clemenson ***** Outer Hwy ** S POB#** Apple Valley, Ca. 92307 641-***-****
OBJECTIVE :
To secure a position as a Medical Laboratory Tech. Assistant with an established organization utilizing my laboratory skills,
creative phlebotomy skills with in a hospital and clinical settings, with over 20 years Patient focused phlebotomist with a
background in Geriatric care with experience in Nicu, Picu, Pediatrics Intensive Care unit, Critical Care Unit, Cardiac,
O ncology, Obstetrics, and the Emergency room patients .
I am willing & adaptable with obtaining the phlebotomy certificate while employed within 6 months of employment if willing to
allow me the time to take test. . I am dependable, compentent, conscientious,
calm, driven to provide outstanding care for patients and family.
Responsible Phle botomist with excellent communication skills demonstrated by 20 years of experience in health care.
Enthusiastic Lab Assistant with excellent people skills and dedicated work ethic. Demonstrated medical procedure competency.
Diligent, accurate and reliable Laboratory Tech. Assistant with a reputation for completing high quality, complex diagnostic lab
Procedures in a timely fashion and in accordance with OSHA standards. I try to exceed and show my patients they are truly
cared for. I believe in not j udging as we do not walk in others shoes. I believe it is better to give then receive as we are rewarded
by the patients we care for.
WORK EXPERIENCE :
MERCY MEDICAL CENTER 04/2013 06/2014
Phlebotomist Des Moines, Ia. 50314
Greg Blunt 515-***-****
Drawing patients within hospital, Pediatrics thru Geriatrics,with st ats, routine draws, tracking specimens, stocking supplies,
helping where needed.
Collect timed specimens on schedule, being aware of the importance of timing in instances such as therapeutic drug levels, et c.;
follow established
guidelines for laboratory specimens Initial, date and record time blood was collected on all laboratory requisition forms and
specimen tubes;
properly complete laboratory accession record Follow all laboratory safety rules and report possible hazards to the Laboratory
Supervisor
Properly process incoming supplies, maintaining phlebotomy and processing area neat and clean manner, well stocked with
supplies; stocking the
Nursing Units with laboratory supplies. Keep blood drawing trays neat, clean, and available.
United States Postal Service 08/2011-04/2013
PSE 430 SE McKinley Ave.Des Moines, Ia. 50315
Michelle Olson Lead Clerk Supervisor 515-***-****
Duties include, unloading trucks, routing tubs and flats to each carriers route correctly, presort mail deliver to carriers.
Scanning parcels along with routing them to correct carriers. Helping with customers with pick -ups, change of mail service,
Putting customers mail on hold. Working in the box section making sure correct mail is delivered to correct box numbers.
Checking in carriers, with postage due, certified mail, international reds, parcels. Writing first and second notices to customers
of restricted, certified mail. C ounting, verifying cash deposits at end of day. Loaded and unloaded pieces into boxes for
shipment.
Moved freight, stock and other materials to and from storage and production areas and loading docks.
Sorted cargo before loading and unloading. Reported all equipment failures and malfunctions to supervisor.
Stacked and transported all overstock to storage areas. Picked up incoming stock and delivered materials to designated
locations.
Unloaded cargo from truck with hand trucks and pallet jacks. Greeted customers entering the store to ascertain what each
customer wanted or needed. Politely assisted customers in person and via telephone. Participated in physical inventory counts
e very time period
Life Serve Blood Center of Iowa 10/2010-06/ 2011
Components Development 431 E. Locust DesMoines, Ia
Shane Artzer 515-***-****
Preparing blood components, measuring and weighing them to be sent to and used in hospital facilities. Loaded and secured
items in refrigerators.
Collected components for assembly. Ensured that all health and safety guidelines were followed.
Made sure that products were produced on time and are of good quality. Monitored product standards and quality -control
programs.
Responsible for the selection and maintenance of equipment.
MERITCARE HOSPITAL, CLINICS ( SANFORD ) 07/1999 09/ 2010
Lab Tech. Assistant 720 4th st. N. Fargo, ND.58102 Greg
Pulczinski 701-***-****
Duties included, data entry, early morning draws, same day surgery, recovery patients, stat draws, palliative patients, walk in
clinic patients.
Drawing patients within hospital, from Pediatrics floors thru Geriatrics,with stats, routine draws, tracking specimens,stocking
supplies.
Collect timed specimens on schedule, being aware of the importance of timing in instances such as therapeutic drug levels, et c.;
follow established guidelines for laboratory specimens Initialing, date and record time blood was collected on all laboratory
requisition forms and specimen tubes; properly complete laboratory accession records. Follow all laboratory safety rules, report
p ossible hazards to the laboratory Supervisor .
Properly process incoming supplies. maintaining phlebotomy area in a clean, neat manner, well stocked with lab supplies, also
suppling Nursing units with laboratory supplies when needed.
Keeping my drawing tray neat, clean and available at all times. Tested and recorded blood glucose levels. Scanned
documentation and entered into the database. Along with Obtained scanned records and uploaded them into the
database. Performed clerical duties, such as word processing, data entry, answering phones and filing. Entered numerical
data into databases in a timely and accurate manner.
Responded appropriately to the physical, emotional and developmental needs of patients .
UNITED BLOOD SERVICES : 08/1996-07/1999
Donor Tech. 1 3231 So. 11th Fargo, ND. 58103
Jenny Rasmussen 701-***-****
Some duties include interviewing and drawing potential blood donors, driving to various areas within ND, SD., an d MN. and
surrounding areas.
Packaging of blood units, . Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.
Carefully reviewed test results for accuracy. Documented patient information obtained from interviews.
I nterviewed patients to obtain medical i nformation, such as weight, height, blood pressure. measurements and vital signs.
Ensured safety and well-being of donors. Trained new staff on quality control procedures.
Accurately recorded and reported test results according to established procedures.
HOSPITAL SERVICES LABORATORY CORP. 03/1994-07/1996
Phlebotomist /Quality Control Assistant 11450 Mark on Dr., Garden Grove, Ca.
Arnel 714-***-****.
Duties including convalescent draws, working on call on week ends, early morning routine draws along with stat draws
throughout the day training new employees, working with DON at sites and checking patients charts for QA Auditing, reviewing
patients charts follow-ups with the Director of Nursing ( DON) for corrective actions.
Collected blood, and other laboratory specimens and prepared them for lab testing. Followed I nfection control procedures.
Ensured safety and well-being of patients. Consistently exhibited courtesy, compassion and respect to patients, families,
caregivers, visitors, physicians, administrators and co-workers. Collaborated closely with other healthcare
providers. Established positive rapport with patients.
I nitiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
Closely collaborated with management team to make necessary improvements and satisfy resident needs.
Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
FACULTY MEDICAL LABORATORY 08/1989 10/1990
Data Processor / Phlebotomist 11370 Anderson St. Loma Linda, Ca.
Carolyn Duncan 909-***-****.
Duties include working in front and back office Drawing new born babies, geriatrics, pediatrics, along with terminally ill
patients, running stat specimens to other facilities in the area along with picking up specimens.
Prepared specimens for analysis and established proper chronological priorities in testing. Quickly responded to and resolved all
customer service issues in a timely manner. Quickly responded to and resolved all customer service issues in a timely
manner. Created worksheets and logged samples
correctly into the computerized tracking system. Managed specimen samples - handling, receiving, storage and inventory.
DAMON REFERENCE LABORATORY 0 7/1988 0 9/1990
Phlebotomist Rancho Cucamonga, Ca.
Betty Cole 909-***-**** .
Proficient with Phlebotomy draws at convalescent homes and with in lab sites. Working on call over the weekends, training new
employees, Driv ing around southern Ca. area for routine, urgent, and stat draws. Quickly responded to and resolved all customer
service issues in a timely manner.
Created worksheets and logged samples correctly into the computerized tracking systems. Managed specimen sample handling,
receiving, storage and inventory. Drove company vehicles for local pick -ups and deliveries of stat specimens.
Drove company vehicles for local routine daily draws stats, and week ends on call and deliveries of specimens.
Verified that vehicle inspection stickers and registrations were current. Followed the company’s loading and unloading
procedures for hazardous m aterials. C ommunicated customer complaints, requests and feedback to company management.
Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
Completed all necessary paperwork using neat and legible handwriting
.
LICENSES :
I am willing to obtain the phlebotomy certificate while employed, if you will allow me 3 -6 months to take it as I have over 20
years experience.
CPR Certification : In Process with the Department of Health Certification of Phlebotomy & CPR
QUALIFICATIONS :
Extensive ER experience Enthusiastic
caregiver
Practiced in sterilization techniques Abides by infection control standards
Competency in procedure development Patient/family focused
Blood Withdrawal certification in Process Strong medical ethics
CPR/BLS certified Talent in obtaining/charting vital
s igns
Qualified in specimen collection/processing Extensive medical terminology knowledge
Practiced inpatient and outpatient caregiver Strong medical ethics
EDUCATION :
Woodrow Wilson 06/1977
High School Diploma Fargo, ND. 58102
SanBernardino Adult Education 08/1986-09/1987 & 08/1992-09/1993
1200 N. E St. San Bernardino, Ca.
C na, Medical Terminology, Medical Insurance and Billing, Anatomy, Animal Care incuding Injections and Grooming
Bankin g & Finances
CERTIFICATE OF TRAINING OBTAINED
Redlands Occupational Program 08/1987-06/1988
1214 Indiana Ct, Redlands, CA (909) 793- 3115
Phlebotomy Certificate and Medical Laboratory assistant certificate of Training at various Hospitals and Clinics in
Chemistry, Microbiology, Hematology
RECEIVED CERTIFICATE OF TRAINING
SKILLS AND HIGHLIGHTS :
Extensive ER Experience Qualified in specimen collection / processing
Practiced in sterilization techniques Extensive Medical Terminology knowledge
Abides by infection control standards Blood Withdrawal Certification in process
Strong Medical Ethics CPR/ BLS certification in process
Enthusiastic Caregiver Patient / Family focused caregiver
Competent in Procedure Development Competent in obtaining / charting vital signs
COMMUNITY SERVICES :
I h ave volunteered many years since I was a teen at our Family church, veternarian hospitals cleaning kennels and caring for
animals. I n North Dakota, Minnesota, also for a period of time in CA. in 1990-1993.
I volunteered my time at consignment stores that aided missions overseas, while living in Iowa.
Recognized by management as friendly, team player, compassionate, trustworthy, caring, energetic, positive attitude,
dependable, works well with others. Willing to help in other areas when needed. I try to exceed and show my patients they are
truly cared about. I believe in not judging as we never walk in other peoples shoes and believe it better to give an open ear to a
person,
a patient or friend, they will give back so much more as we learn from our patien ts to share with them our ability for
compassion.
ABILITIES :
Graduated with high honors in Phlebotomy, Medical Lab Tech Assistant. Including letters of service and recommendations.
I h ave 25 years experience in a medical laboratory field as a Phlebotomist, and Medical Laboratory Assistant.
Recognized by management as friendly, team player, compassionate, trustworthy, caring, energetic, positive att itude,
dependable, works well with others. Willing to help in other areas when needed. I believe I am blessed when helping and consoling
patients, peers, family members of patients, I try to exceed and show my patients they are truly cared about.
I believe in not judging as we never walk in other peoples shoes and believe it better to give an open ear to a person, a pat ient
or friend, they will give back so much more as we learn from our patients to give them our compassion.
INTERESTS :
I e njoy spending time with my family, friends and my Grand Children. I enjoy camping, swimming,grilling,gardening, walking
and playing with my dogs on my time off.
I do volunteer work at church, and donate my time at various churches and animal shelters .
References given upon request :
Arcy Mathew 701-280- 4921 Ashley Olson-R 701-***-****
Michelle Olson 515-***-**** Denise Marian 515-***-****
Sara Cart 515-***-**** Theresa Wagoner 515 -710-5161
Deb Schoon-Lowry 515-***-**** Grant Jansen 563 -590-7337
Antonio Puccio BSIT MIS SWIFT Personal Computers (Instructor) 760-***-**** or (760)
486-2651
Contact this candidate