Customer Service Representative

LAMONT V. FREDERICK

**** ***** **** **** **********, GA 30004

**********@*******.***

770-***-****

OBJECTIVE

Experienced Medical Biller and Coder seeking to obtain a long term

position in a reputable organization.

EDUCATION

Everest Institute - Norcross, GA Medical Insurance

Billing and Coding Diploma

Calhoun County High School - St. Matthews, SC

General Studies Diploma

SKILLS

Collections ( ICD-9/CPT/HCPCS Coding ( CMS1500/UB 04 (

ClaimGear/Medisoft/ Artiva / Meditech / Host ( Medicare / Medicaid (

Claim Entry ( Online Claim Submission ( Payment Posting ( HIPAA

Certified.

PROFESSIONAL EXPERIENCE

2014 - 2014 Outcome Health Solutions

Alpharetta, GA

Medical Data Clean-up Specialist

Reviewed grammar and spelling on documents for accuracy.

Verified that billing codes were correctly entered into system.

Sorted and filed correspondence.

2008 - 2013 Parallon Business Solutions (HCA-Shared

Services) Norcross, GA

Support Services

. Monitor insurance claims by running appropriate reports and contacting

insurance companies to resolve claims that are not paid in a promptly.

Identify coding or billing problems from EOBs and work to correct the

errors in a timely fashion.

Update the patient record to identify actions taken and research problem

accounts and escalate as appropriate.

Work with patients and guarantors to secure payment on outstanding account

balances.

Sort and file correspondence.

Practice and adhere to the "Code of Conduct" philosophy and "Mission and

Value Statement".

2007 - 2008 Verizon Wireless

Nashville, TN

Customer Financial Service Representative

Answered a heavy inbound/outbound calls volume.

. Handled customer-related collections during all stages of delinquent

accounts. Resolved outstanding issues preventing payments and avoided

account suspensions.

Monitor customer bill payments and followed up on payment arrangements.

2004 - 2007 Asurion

Nashville, TN

Verification Customer Service Representative

Effectively responded to inbound verification calls pertaining to the

verification of services.

Provided accurate information and properly documented accounts within

policy as outlined by management.

Maintained knowledge of department processes and procedure to ensure

adherence.

Consistently met or exceeded departmental goals as outlined by management.

. Identified fraudulent information while completing inbound

verifications calls and report suspicious or potentially fraudulent

information immediately.

Contact this candidate