Customer Service Human Resources

Michelle McEleney

** ***** ****** ****** **********, MA 02145 603-***-**** ********.********@*****.***

OBJECTIVE

To secure a position that offers an opportunity for personal growth and development in which I can optimize my

strengths and utilize my education with the willingness to work in a team environment.

ABILITIES

• Honest, reliable, flexible, and results driven; sound judgment ability

• Detailed oriented with the ability to multi-task

• Work effectively teams or independently with little or no supervision

• Analyze and resolve problems expediently

• Knowledgeable in PeopleSoft interfaces.

• Efficiently and effectively run new hire orientations

• Accurately follow through on oral and written procedures

• Effectively write thorough qualitative and quantitative descriptions

• Comfortable working in a fast pace, ever-changing environment under deadlines and with overtime

• Proficient in Microsoft Office Suite-Word, Excel, PowerPoint, Access, Kronos, Applicant Tracking, Lotus

Notes, People Soft, Sherlock (Taleo), Call Tracking, Case Management, SharePoint ADP and NeoGov

Recruiting.

EDUCATION

Franklin Pierce University 2014-present

MBA in Human Resource Management- anticipated graduation date of 11/30/2015

Franklin Pierce University, Rindge, NH 2005 - 2009

BA Criminal Justice

Pablo de Olividad University, Sevilla, Spain Spring Semester 2008

WORK EXPERIENCE

Massachusetts Bay Transit Authority (MBTA), Boston, MA January 2014-Present

Human Resources Analyst

• Reconcile leave of absence billing.

• Generate monthly billing for employees who are on leave.

• Create accounts payable vouchers for over 14 monthly bills.

• Conduct exit interviews for all executives that separate from the authority.

• Complete surveys from other transit authorities and report on our EEO/Affirmation Action polices.

• Analyze and complete monthly financial reports using Excel.

• Conduct analysis using Workforce information in PeopleSoft

• Identify all programming and system issues relating to PeopleSoft.

• Review all job transactions in PeopleSoft-HRIS processing.

• Perform monthly reconciliations of health plans.

• Approve compensation transactions in NeoGov as well as Peoplesoft.

• Document all new procedures into an standard operating procedure (SOP).

• Monthly reports to the government on performance.

• Responsible for keeping the succession workforce planning up to date.

• Responsible for the employee discount program.

• Responsible for employee performance appraisal increases.

Fresenius Medical Care, Waltham, MA November 2009 – January 2014

Benefits Administrator-Health Plan Reconciliation (May 2012- present)

• Perform monthly reconciliations of health plans.

• Analyze and complete monthly financial reports using Excel.

• Conduct analysis using Workforce information in PeopleSoft

• Covert and review monthly health plan file for posting to General Ledger expense accounts; ensure data

accuracy.

• Test all file feeds that go to outside vendors.

• Run health plan terms and ensure that they are sent to the vendors.

• Identify all programming and system issues relating to PeopleSoft.

• Analyze market data to determine the benefits structure for 2014.

• Review all appealed decisions for auditing and compliance reports.

• Review all job transactions in PeopleSoft.

• Responsible for updating the benefit matrix.

• Responsible for the administration of the COBRA and Flexible Spending plans.

• Responsible for all Tier II escalated issues from the Employee Service Center.

Senior Benefits Assistant (November 2009 – May 2012)

Named 2010 Rookie of the Year for outstanding performance. Solely selected from pool of 43 candidates for this

honor.

• Worked independently and ensured the highest level of customer service to each employee.

• Provided prompt resolution to all questions and issues.

• HRIS functions included approving job transactions, processing benefits and salary changes into

PeopleSoft.

• Advised managers on new hire process within PeopleSoft as well as to ensure new hires were onboarded

properly.

• Researched and resolved complex insurance/billing issues.

• Conducted benefit orientation for new hires.

• Assisted managers and candidates in the use of the Sherlock recruiting system.

• Tracked all calls and issues into Case Management system.

• Processed and mailed paperwork for benefits enrollments.

• Generated new hire report and printed letters for new hires.

• Attended meetings with pharmacy vendor, Medco, and reported back to the group.

• Approved all HRIS transactions to be audited.

Franklin Pierce University, Rindge, NH May 2006 – May 2009

Student HR Recruitment

• Organized and sent out confidential documents; answered telephones, filed all confidential data.

• Tracked all résumés into applicant tracking system.

• Reviewed résumés and cover letters and passed on potential candidates to the hiring manager.

• Helped organize a presidential search.

• Served as first point of contact for HR office.

• Worked on 3 open enrollments; guided staff and faculty on how to enroll in benefits.

ACTIVITIES

Franklin Pierce University Club Member “Sistuhs” – an organization comprised of individuals who provide

support for all women in the FPU community through positive sharing and building of social, cultural and

educational bonds. Organized, sponsored, and co-sponsored on-campus and off-campus activities.

VOLUNTEER

• Community food drive

• Greater Boston Food Bank

• Local Soup Kitchen

• Student Auction

• Christmas giving tree for children

REFERENCES

Provided upon request

Contact this candidate