Customer Service Assistant

AmIna AfzAal

**** ******** **. . 905-***-**** . ***********@*******.***

Summary of Qualifications

. High detail oriented

. Adaptability and flexibility

. Strong knowledge of medical data base such as PubMed

. Strong analytical and literature reviewing skills

. Statistical analysis

. Consistently maintain a positive attitude with an openness to learn from

new experiences

. Excellent perseverance and dedication to the task at hand

. Fluent in English (reading and writing), Urdu, Punjabi and Hindi

. Proficient in Microsoft Office applications including Word, Excel,

PowerPoint etc.

. Excellent transferable communication, customer service, and self-

motivational skills

. Excellent research analysis skills

. Good laboratory Practice

Education

Post-graduate diploma, Humber College, Toronto

Sep 2015- Aug 2016

Clinical Research

Bachelor of Science, Trent University

Sep 2008- Aug 2013

Joint Major in Biology and Psychology

Focus: Genetics; Cell biology; Micro Biology; Human Anatomy; Human

physiology; Ecology; Animal Behaviour; Chemistry; Statistics; Health

Psychology; Child Psychology; Aging and Development; Developmental

Psychology; Cultural Sociology; Occupational Therapy; Social Psychology;

Collective Behavior, Marriage and Family, Educational psychology; Abnormal

Psychology.

Employment Experience

Laboratory Assistant, Lifelabs medical laboratory services July

2014- Current

. Responsible for data entry for all the requisitions ?

. Assisting a team of Laboratory professionals with Lab duties ?

. Receiving environmental samples and log-in/data entry of Chain of

Custody into LIMS system?

. Assist with the preparation of environmental samples prior to

analysis ?

. Inspecting samples to ensure sample integrity?

. Generating analytical reports and entering data produced by analysts

into the computer system for the production of final, client ready

reports?

. Clerical duties such as answering phones, filing, faxing, assisting

clients, scanning, mailing, invoicing etc.?

. Laboratory duties such as sample preparation and light analysis

Tutor, Academy of mathematics and science

October 2013- February 2014

. Teach middle school to high school students

. Biology, Chemistry, Physics, Math, and English

. Assign homework to students

. Prepare evaluations and tests

Private Tutor February 2009- August

2012

. Provide tuition to students from middle, elementary and secondary

schools and some Post-secondary.

. Teach core subjects including, English, math, science, arts

Assistant Manager, Tim Horton's September 2006-

September 2011

. Lead and empowered the team to deliver exceptional guest experience

. Promoted a respectful team environment

. Managed team members with open communication and understanding

. Expert at recruiting, training, and coaching a diverse team to achieve

and maintain Tim Horton's' high operational standards

. Gained the knowledge, skills and long term vision to support the

restaurant owner in running a successful business

. Planed and executed strategies to increase sales and achieve targeted

cost

. Experienced working in the fast paced atmosphere

Receptionist and Nurse Assistant, Bristol MedicalOne Clinic

September 2006-April 2007

. Comprehending the various procedures in filing patients' end-of-day

reports

. Assisting nurses in duties of immunizations; patient care; administer

medications; monitoring medical equipment

. Scheduling appointments for the doctors

. Maintain efficiency

Volunteer Experience

Peel Children's Aids Society

April 2012-Current

. Worked under the supervision of the social worker in planning and

arranging events

. Planning and supervising activities in events hosted

. Organized and sent gifts to all the foster kids within the region

during the Christmas time.

. Helped caseworker in the administrative duties within the office.

Mission Volunteer and Online Canvasser, Heart and Stroke Foundation

April 2013-May 2014

. Help cultivate partnerships that engage the community

. Manage data and information

. Interaction with the public regarding raising funds

. Heading fundraising, health promotion, and communication

. Supervising and guiding volunteer students to conduct events in a safe

and proper manner

Communicative Disorder Assistant, Halton Aphasia Centre

May 2013-April 2014

. Worked under the supervision of Loretta Cassiani in the implementation

of communication activities, and communication setting for individuals

diagnosed with aphasia

. Assisting individuals using group therapy serving multiple purposes

(emotional support; connecting people with others; socialization;

conversation opportunities)

Lakeridge Health Oshawa June

2009- Oct 2009

. Worked under the supervision of oncology department to provide support

and company to the patients' and their families.

. Guide families of the patients to the proper departments

. Assisted the department nurses with the patient care and other minor

administrative duties

. Spending time with patients by reading books or getting engaged in

conversations to help them cope with their health.

References available upon request

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