Customer Service Management

Derrick L. Harris Jr.

***** ***** **** ***** ******, Texas 77388 (281) 804 - 8536 **********@***.***

Summary

Forward thinking and service oriented professional with over 5 years administrative experience across multiple industries.

I have striven to make meaningful and measurable contributions while performing beyond management’s expectations in

the positions I have held. I am known as a leader and motivated team player.

Objective

I am currently pursuing opportunities in Accounts Payable that will allow me to leverage my Customer Service experience

while expanding my knowledge of Accounting and Business principles. As I meet the requirements to earn my degree, I

would like to make practical application of the academic studies in an organization that develops its future leaders.

Education

2008 – 2009 Navarro College English/Sociology

2009 – Present Houston Community College North Harris Campus Business Management

CAREER HISTORY

Wood Mackenzie 2013

Mail Room Support Clerk

• Responsible for record management and support for document indexing and retrieval

• Ensures information sent to customers meets document confidentiality requirements in accordance with company

standards

• Perform analyses to ensure document governance

• Inputs appropriate scanner settings using proprietary computer software to ensure documentation accuracy

• Scans documents to reproduce as hard copies to be shipped, or as soft copies to be stored on CDs or secure

server for future retrieval

Harris County Auditors Office 2012-2013

Accountant IV

• Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess

accuracy, completeness, and conformance to reporting and procedural standards. Maintain good relations with

vendors to ensure timely payment

• Set up new client vendors for payment processing

• Report to management regarding the finances of establishment.

• Develop, implement, modify, and document recordkeeping and accounting systems, making use of current

computer technology.

• Deductive Reasoning - Ability to apply general rules to specific problems to produce answers that make sense.

AIG 2011 – 2012

Mail Room Support Clerk

• Responsible for record management and support for document indexing and retrieval

• Ensures information sent to customers meets document confidentiality requirements in accordance with company

standards

• Perform analyses to ensure document governance

• Inputs appropriate scanner settings using proprietary computer software to ensure documentation accuracy

• Scans documents to reproduce as hard copies to be shipped, or as soft copies to be stored on CDs or secure

server for future retrieval

References upon request

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