Customer Service Sales

Norril Higgins

**** **** ****** *****, *** City West, AZ 85351

C: 443-***-****

***************@*****.***

P rofessional Summary

Manager material who consistently meets and exceeds sales targets. Reliable team player

and strong communicator. Accomplished manager with more than 8 years of managerial

experience in a retail setting. Areas of expertise include sales, recruiting and people

management. I am willing to do whatever needs to be done to get the job done. I am an

outgoing team player that helps bring a positive attitude to the job and puts a smile on

everyone's face

Skills

• •

Customer-oriented Credit card transactions

• •

Upselling techniques Retail sales

• •

Skilled problem solver Computer literate

• •

Motivated team player Merchandising

• •

Active listening skills Stocking

• •

Natural leader Consistently meets sales goals

• Personable

Work History

Shift Manager, 07/2011 to Still working there

CVS Pharmacy- Ellicott City, MD & Phoenix, AZ

• Opened and closed the store.

• Counted the safe and all of the drawers, made and took deposits to the bank

• Counted the stores total inventory every night, and entered it into the system at

the end of the night,

• Cashiered, answered phone calls, customer service.

• Checked in and out the delivery trucks.

• Made sure all of the employees went to break at the right time.

• Stocked shelves and faced.

Team Member, 06/2010 to 05/2011

Noodles & Company – Columbia, MD

• Stocked and replenished merchandise according to store merchandising layouts.

• Cleaned and organized the store, including the checkout desk and displays.

• Answered the phones, cashiered, and did customer service.

• Prepared the food for the day and next shift.

• Cooked and delivered the food to the customers.

• Trained new sales associates.

• Shared best practices for sales and customer service with other team members to

help improve the store's efficiency.

Shift Manager, 07/2007 to 10/2009

McDonalds – Columbia, MD

• Counted all of the drawers and safe at the end of the night or in the morning.

• Answered customer telephone calls promptly and in an appropriate manner.

• Cashiered, customer service.

• In-charge of all of the other cashiers, getting them change, making sure they went

to break at the right time, etc.

• Prepared the food for the shift and the next day.

• Cooked the food and delivered it to the customer.

• Cleaned the store.

• Counted inventory at the end of the day and entered it into the system.

Education

Long Reach High School- GED

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