Customer Service Manager

Frank Harrell

**** **** *** ***** *** - Saint Augustine, FL 32092

*******@*****.*** - 904-***-****

MPSS / MILITARY, PUBLIC SAFETY AND SECURITY DIVISION / SEERT INSTITUTE FOR

OCCUPATIONAL SAFETY AND HEALTH (IOSH) Safety, Environmental & Emergency Technician (SEERT)

Program. OSHA MARITIME INDUSTRY SAFETY, OIL SPILL, HAZWOPER, EPA, FEMA, NIMS & ICS &

FLORIDA DEPARTMENT OF ENVIRONMENTAL PROTECTIONS, as well as RED CROSS (First Aid/CPR/

AED & Blood born Pathogens) U.S. EPA RRP / RENOVATION,REPAIR and PAINTING LEAD / Environmental

Technology, OSHA

30 Hr. GEN. IND. DEP STORMWATER, EROSION & SEDIMENTATION CONTROL

INSPECTOR, RUNOOF INSPECTOR / FDEP CERTIFICATION, EPA HAZMAT TECH

(Hazardous Material Technician) ENVIRONMENTAL SAMPLING & REPORT

WRITING. FEMA #100 #IS-00005.A # 33.13 # 35.13 #700 #800 Results-oriented, hands-on professional with

twenty years of expertise in all facets of the industry. Successfully completed multi-million dollar projects

through coordinating trades, positive rapport with architects, engineers, inspectors, vendors and clients.

Experience in project estimating, impending design problems, document preparation, building code, safety

regulations, material purchasing, site management.

WORK EXPERIENCE

VP of Business Development

The Pitillo Group (TPG) http://www.thepatillogroup.com/ - Atlanta, GA

Responsibilities

Leads strategic planning and business development processes

Builds organizational capability in strategy formulation, strategic planning and business development

Develops strategies with supporting rationale and analysis for expanding the business

Leads the platform and business units through front end Situation Assessment including competitive

assessment and positioning, Business and Market Definition and Segmentation, Identification of Strategic

Issues and Opportunities, and Developing and Evaluating Alternatives

Identifies attractive growth opportunities within core and adjacent markets and supports with detailed analytics

around market attractiveness, ease of execution, and strategic fit

Obtains and analyzes industry reports and market data to support the evaluation of strategic opportunities

and targets

Works with Corporate Strategy to assess and recommend new market entry and new business model options

and alternatives assessing attractiveness, valuation, affordability, and entry paths.

Accomplishments

Establishing working relationships with local business.

Client Relations Agreements with GC's

Expanding our Construction Management component outreach.

Skills Used

The ability to interpret and translate broad concepts and ideas into detailed strategies, tactics and actions

The ability to inspire and motivate a team and raise the overall performance of a group of people working

toward a common goal

Effective in conveying ideas and messages, both formally and informally, in speaking and in writing in clear,

concise, accurate, articulate and persuasive means, and is adept at tailoring communication to the audience.

Sets effective priorities and ensures timely progress on key milestones, adapting approach to deal with

changing needs and situations. Addresses obstacles and monitors progress to deliver on commitments.

The ability to switch quickly between strategic (big picture) thinking and execution (tactical focus) while

maintaining focus on the end goal

Exceptional prospecting, presentation, communication, closing, and customer service skills.

High energy, enthusiastic, and motivated demeanor.

Detail-minded with high level of perseverance, always keeping the end goal in mind

Customer-focused

Development Manager

Mission America Foundation - Jacksonville, FL - 2011 to December 2013

EasterFestJax2013 Metro Park Easter Event

Camiguin Islands Philippines Mission Team BTEA.

President

B&F Industries, Inc - Jacksonville, FL - April 1986 to December 2013

Key Projects and Accomplishments

• General Contractor specializing in home remodeling

Owner/Manager

B & F Industries, Inc - Saint Augustine, FL - 2010 to 2011

Owner & Operator of remolding & new construction business. Installation contractor: Sears Home Improvement

Tri State Area

Building Code Inspector - Facilities Department

Florida State College - 2007 to 2010

Key Projects and Accomplishments

• Provide inspections for college campuses and centers during all phases of construction/remodeling

Field Manager

Centex Homes - Jacksonville, FL - January 2005 to October 2005

Key Projects and Accomplishments

• Miravista at Harbortown Project off Atlantic & San Pablo

o Luxury 3 Story Condominiums, $500K - $850K

o Completed 60 units (5 Buildings)

Field Superintendent

Standard Pacific Homes / Copperbarger Homes - Jacksonville, FL - April 2002 to January 2005

Key Projects and Accomplishments

• Waterford Single Family Homes off Greenland Road

o Completed 150+ homes in 2 years

o Trained 3 Assistant Superintendents

• Johns Creek Single Family Homes off State Road 210

o Completed 100+ homes

o Trained 4 Assistant Superintendents

Project Superintendent

Auchter - Jacksonville, FL - January 2001 to January 2002

Key Projects and Accomplishments

• Seranata Beach Project, Ponte Vedra, FL

o Phase II Luxury Condominiums, $750K - $1.3M

o Completed 48 units (4 Buildings-38,970 sq. ft./bldg.)

o Underground Parking Garages

Project Manager

Blount Construction - Jacksonville, FL - January 1999 to January 2001

Key Projects and Accomplishments

• Built $1.5M Custom Home in San Marco

o Demolition of original property

• Commercial Office Complex, across from St. Luke's

o Construction of 2 dental offices

• JIA - Construction of Airport Hanger

Chief Engineer

Hilton Hotel - Jacksonville, FL - July 1996 to December 1998

Key Projects and Accomplishments

• Managed completion of renovations prior to grand opening of Hotel

• Maintained total operation of facility

Purchasing Coordinator

General Motors - Wilmington, DE - September 1989 to September 1991

o Inventory control and procurement of parts

Security

General Motors - Wilmington, DE - August 1984 to September 1991

Responsibilities

Responsible for 500 parts of 1000 total inventory to keep the production lines running.

Responsible for scheduling & procuring shipments for "Just In Time" delivery process.

Responsible to maintaining inventory for min of 1-3 days in house

Scheduling emergency air shipments if supplier failed to coordinate shipments.

Responsible to negotiate contracts with temporary suppliers in case main supplier failed to deliver parts

required to maintain contractual agreed upon delivery.

Responsible not to run out of material while maintaining the best turn ratio in the organization.

Security Officer

General Motors - August 1984 to September 1989

EDUCATION

Bachelor of Science in Criminal Justice

Wilmington College - Wilmington, DE

CERTIFICATIONS

MPSS / MILITARY, PUBLIC SAFETY AND SECURITY DIVISION / SEERT INSTITUTE

FOR OCCUPATIONAL SAFETY AND HEALTH (IOSH) 326 Hrs. Safety, Environmental &

Emergency Technician (SEERT) Program.

MPSS / MILITARY, PUBLIC SAFETY AND SECURITY DIVISION / SEERT INSTITUTE FOR

OCCUPATIONAL SAFETY ANDHEALTH (IOSH)

326 Hrs. Safety, Environmental & Emergency Technician (SEERT) Program.

* This program consist of OSHA MARITIME INDUSTRY SAFETY, OIL SPILL, HAZWOPER, EPA, FEMA,

NIMS & ICS & FLORIDA DEPARTMENT OF ENVIRONMENTAL PROTECTIONS, RED CROSS (FirstAid/

CPR/AED & Blood born Pathogens)

COURSES ETC. U.S. EPA RRP / RENOVATION,REPAIR and PAINTING LEAD / Environmental Technology,

OSHA 30 Hr. GEN. IND. DEP STORMWATER, EROSION & SEDIMENTATION CONTROL INSPECTOR,

RUNOOF INSPECTOR / FDEP CERTIFICATION, EPA HAZMAT TECH

(Hazardous Material Technician) ENVIRONMENTAL SAMPLING & REPORT

WRITING. FEMA #100

FEMA FEDERAL EMERGENCY MANAGEMENT AGENCY

FEMA Workplace Violence Awareness Training 2013

FEMA Safety Orientation 2013

FEMA Diversity Awareness 2013

FEMA Introduction To Hazardous Material 2013

FEMA NATIONAL INCIDENT MANAGEMENT SYSTEM NIMS 2013

ADDITIONAL INFORMATION

Areas of Expertise:

• Team Building and Leadership

• Permitting and Building Code

• Construction Planning & Scheduling

• Quality Control Management

• Safety & Compliance Management

• Organization & Time Management

• Vendor & Materials Management

• Estimating & Job Costing

Contact this candidate