Customer Service Quality Control

ILMA GUTIERREZ

Objective

To obtain a position with a firm that will utilize my skills and previous related experience

Skills Possesses strong communication and time management skills

Customer-oriented

Quick learner

Organized multi-tasker

Friendly and helpful

Fluent in English and Spanish

Fast and efficient service worker

Works well independently or with others as a team

Data management

Work Experience

Flexo Plate Maker/Clerical Support Jul 2013 - Nov 2014

Starpak Houston, TX

Perform at diversified duties necessary for the safe and efficient production of flexographic printing plates and sleeves.

Plating duties include: inspecting and coating, engraving, processing, proofing/Quality Control, packing and shipping.

Updating orders and other similar duties assisting in the plating process are also required.

Time management in a fast paced work environment, self-motivation, ability to multitask and work in deadline orientated environment, good verbal communication ability, visual acuity to written material and plate detail, manual coordination and dexterity in handing plates, and films.

The use of ordinary hand tools, and a strong understanding of various measuring tools and the physical ability to lift various weight is essential, as is a dedication to quality.

Cashier Nov 2012 - Aug 2013

Mambo seafood Houston, TX

Consistently provided friendly guest service and heartfelt hospitality.

Promptly and empathetically handled guest concerns and complaints.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Operated the drive-through window and sales register quickly and efficiently.

Greeted customers and provided excellent customer service.

Pleasantly and courteously interacted with customers.

Maintained high standards of customer service during high-volume, fast-paced operations.

Built loyal clientele through friendly interactions and consistent appreciation.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

Prepared all food orders within a 2-3 minute time frame.

Handled currency and credit transactions quickly and accurately.

Followed food safety procedures according to company policies and health and sanitation regulations.

Education

Northbrook Senior High School

Graduate

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