Good understanding and basic knowledge in Real Estate

Brenda Rossy

**** ******** *** **********, ** ***68

Mobile: 317-***-**** 317-***-****

Email: ***********@*****.***

OVERVIEW

Self-motivated and organized professional, committed to deliver outstanding outcomes leading, planning, developing, and coordinating office operations. Bringing a comprehensive knowledge and experience analyzing organization requirements, identifying potential opportunities, and develop innovative cost-effective solutions enhancing competitiveness, and improving outcomes. Proven ability to follow through with multiple projects from inception to conception, while meet deadlines. Other competitive key skills include:

• Superb Organizational Skill

• Office Administration

• Problem Solving

• Conflict Management

• Confidential Management

• Process Improvement

• Assertive Communication

• Significant Customer Service

• Accounts Payable/Receivables

• Budget Management

• Events Management

• Public Relationship

• Media Management

• Supplies Management

• Contract Negotiation

• Travel Arrangements

• Computer Proficiency

• Workplace Safety

EMPLOYMENT HISTORY

Administrative Associate

Aug 2012 – Present

Central Pastoral Office for Hispanic Ministries

Christian Church (Disciples of Christ)

Indianapolis, Indiana

Congregational Services Manager

Executive Assistant

Nov 2008 – Jun 2012

Church Extension & Financial Resources

Christian Church (Disciples of Christ)

Indianapolis, Indiana

Church and Office Administrator

Jan 2006 – Oct 2008

Palm Bay Christian Church

Palm Bay, Florida

Mortgage Processor

Title Search and Closer

Feb 2005 – Jan 2006

Liberty Mortgage / National Title Company

Palm Bay, Florida

Medical Assistant

Apr 2001 – Mar 2005

Osler Medical

Palm Bay, Florida

Sr. Case Management Coordinator

Case Management Coordinator

Sep 1997 – May 2001

Medical Card System

Hato Rey, Puerto Rico

EDUCATION & SEMINARS

Seminars Successful Solution for Unacceptable Employee Behavior Seminar

Team Building, Mentoring and Coaching Skills for Managers Seminar

The Ultimate Supervisor Seminar

Criticism and Discipline Skills for Managers Seminar

Essential Skills for Managers and Supervisors Seminar

Collage

Inter-American University of Puerto Rico

Business Administration – 48 Credits

High School

Tomas C. Ongay Dual Enrollment

High School Diploma & Clinical Services Coordinator (Medical Assistant)

PREVIOUS EXPERIENCES AND QUALIFICATIONS SUMMARY

Efficient professional with over 10 years of interaction with different office professional backgrounds and self-taught knowledge I have gained considerable experience in these areas:

General Management: Maintained an atmosphere of professionalism, helpfulness, and hospitality to all who interact with the office. Provided leadership and supervision. Developed and monitored Customer Service Satisfaction Survey. Oversight and supervised the maintenance of all office equipment. Developed and oversight Staff workflow. Managed purchases and relationships with vendors. Selected and evaluated vendors periodically based on price, quality, and delivery. Maintained adequate office supplies.

Personnel Management: Managed the Personnel Policies and Procedures. Administered the staff evaluation system, Performance Improvement Plans and Individual Development Plans. Managed employee’s new hires, transfers, promotions and terminations. Researched employee issues to include payroll and benefit questions, and worked with appropriate company departments to resolve them by reviewing the company handbook and policies. Assured compliance with federal and state labor laws.

Financial Management: Approved all expenditures. Served as custodian of all financial records, maintain the financial record system and directed its operation. Worked with all types of A/P and A/R. Worked with the Financial Development Committee in planning and promoting the annual strategies. Worked with the independent firm of Certified Public Accountants to conduct audits of the financial statements.

Payroll Management: Planned, organized, and controlled all aspects of the payroll function, such as administrative duties that involved the development and maintenance of payroll systems, internal controls and records. Ensured compliance and adheres to company’s polices relating to processing of wages and paid time off. Provided service to all employees regarding concerns with payroll and benefits, research and trouble shoot any/all inquiries.

Events, Marketing and Social Media: Created informational and educational materials, such as brochures, flyers, newsletters, magazines and Power Points presentations for diverse age groups. Organized local and national events such as meetings, conferences, seminars and assemblies. Managed to stay under budget and achieved the outcome of an excess surplus of 20K. Managed websites and social media platforms, including blogs and online promotion and engagement.

Data Analysis: Interpreted data, analyzed results using statistical techniques and provided ongoing reports. Developed and implemented data collection systems and other strategies that optimize statistical efficiency and data quality. Filtered and “clean” data, reviewed computer reports, printouts, and performance indicators.

Communication: Communicated effectively, speaking, writing and reading in English and Spanish. Interacted with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds. Provided proactive service and timely response to inquiries. Developed and maintained a good relationship with other employees, vendors and customers.

Computer: Worked with Windows and Mac OSX operating systems. Simplified workday utilizing Microsoft Office Word, Excel, PowerPoint, Outlook, Adobe Acrobat, Illustrator, and other programs.

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