Customer Service Administrative Assistant

Karen Carley

**** ****** **** ? Attica, MI ***** ? 810-***-**** ?

************@******.***

Summary of Qualifications:

Over 20 years' Customer Service experience and over 10 years' cash handling

experience

Practiced in prioritizing and managing tasks

Effective at balancing the competing demands of multiple project

Computer skills, including, Word, Excel, PowerPoint, Windows, and Mac

Professional Experience:

Bereavement Coordinator

Hometown Home Health and Hospice Lapeer, MI 04/2014-08/2014

Document and maintain bereavement records through an online database system

Counsel bereavement clients through regular phone calls, while assessing

risk factors and responding accordingly

Facilitate grief support groups

Participate in weekly interdisciplinary team meetings

Create monthly bereavement newsletters, sending bulk mail to over 300

clients on a monthly basis

Provide education to staff and clients on the grieving process

Owner / Operator

A Passion for Photography Attica, MI 2010 - Present

Solely responsible for marketing aspects of the business, utilizing various

methods, such as, social media, interacting with the community

Photograph nature, individuals, weddings, families, and sporting events

Perform general office duties, such as, scheduling appointments, ordering

equipment, and supplies

Organizing and editing photos and purchasing large online orders from a

printing company

Successfully collect payments and develop and maintain a large network of

clients

Program Assistant/Family Support Worker/Playgroup Coordinator

Women's Resource Center Howell, MI 2006 - 2009

Home visitor for at-risk families, encouraging parent/child interaction by

providing developmental information and activities

Perform development assessments

Assist with preparing quarterly reports

Perform data entry, participating in many continuing education classes,

training, and workshops

Maintain strict confidentiality and interact with a wide diversity of

individuals on a daily basis

Provide a safe environment and activities while recording attendance

Education:

Associates Degree (90 college credits) in Early Childhood Development

Oakland Community College

Confidentiality Training - Nurturing Parenting Program Facilitator Training

- New Resource Coordinator/Facilitator Training - Healthy Families Support

Specialist Training

Volunteer Experience:

Volunteer Administrative Assistant

Hometown Home Health & Hospice Lapeer, MI 01/2014 - 04/2014

Volunteer Registration and Canteen Volunteer

The American Red Cross/Flint Chapter Lapeer, MI

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