Sales High School

CURRICULUM VITAE

Sajuna Rai

Mobile No: +91-889*******

**************@*****.***

Gokula Dewllington Apartments

Bangalore 560054

OBJECTIVE

Looking towards a challenging future in a growth oriented and reputed

organization. To work in a highly motivated environment that provides

opportunities for growth and challenges.

WORK EXPERIENCE

Hotel Amanda Imperial

Post Held: R.O S.T (I.R.D)

Place: Ballarpur (Chhattisgarh)

Duration : (May 2010- August. 2010)

Responsibility : Only For Training. Oder Taker, Bill, Log Book, Indent,

Food Pick Up and Set Up.

Hotel Babylon International Pvt.

Post Held: Assistant Banquet sales

Place: Raipur

Duration : (1st June- 11 - 1st June 12)

Responsibility : To Sales Hall, Booking, Making F.P, Email, Quotation,

Details of Guest, Arrange Parties.

The Alcor Hotel

Post Held: Front Office Trainee

Place: Jamshedpur

Duration : 14th June- 12 - 25th Nov.

Work Profile:

. Answering a multi-line phone system to greet and direct guests as

well as staff.

. Checking and Cheek out procedure.

. Answer enquiries regarding hotel services and registration through

emails, telephone and in person.

. Provide information about services available in the property and

respond to guest's complaints, service issues and other general

questions and concerns to ensure a pleasant stay for the guest.

. Room reservation.

Park Plaza Hotel

Post Held : Guest Service Associate

Place : Bangalore

Duration : 7th Dec12 -14th March 2013.

. Greet all guests at all times in a friendly and helpful manner.

. Take personal interest and pride to ensure that the lobby area is

kept clean and in orderly manner at all times.

. Endeavor to maintain high standards of the hotel with regard to the

importance of all guests with reference to the hotel and

departmental goals.

. Ensure that check in / checkout procedure is followed for all

guests.

. Maintain continuous contact with hotel guests to ensure that

complaints are handled in courteous manner.

. Be well groomed, have pleasant attitude at all times ready to offer

assistance at all times.

. Ensure that all arrivals rooms are blocked.

. Ensure that repeat guests are pre- registered.

. Attend to all internal and external telephone calls.

. Ensure correct message are taken and deliver to all guests

. To remain alert in any situation where a guest may require

assistance.

. Coordinate closely with various departments for effective

communication.

Movenpick Hotel and Spa Bangalore

M venpick Hotel & Spa Bangalore brings all the comfort and cuisine,

relaxation and recreation demanded by today's business and leisure traveler

in India's fastest-growing metropolis.

Post Held: Front Office Associate

Duration : 15th March 13 to till Now.

. Greet all guests at all times in a friendly and helpful manner.

. Take personal interest and pride to ensure that the lobby area is

kept clean and in orderly manner at all times.

. Endeavor to maintain high standards of the hotel with regard to the

importance of all guests with reference to the hotel and

departmental goals.

. Ensure that check in / checkout procedure is followed for all guests

as per standards SOP

. Escorting and room orientation.

. Be thoroughly aware of VIP & Reapested guest's arrivals and

departures on day to day basis.

. To check proper stationary.

. Room Blocking.

. Check mail shift wise and replay accordingly.

. Maintain continuous contact with hotel guests to ensure that

complaints are handled in courteous manner.

. Be well groomed, have pleasant attitude at all times ready to offer

assistance at all times.

. Ensure that all arrivals rooms are blocked, VIP Rooms inspected and

checked.

. Ensure that repeat guests are pre- registered.

. Attend to all internal and external telephone calls.

. Ensure correct message are taken and deliver to all guests

. To remain alert in any situation where a guest may require

assistance.

. Coordinate closely with various departments for effective

communication.

. Cherish program (Guest recognition program)collecting

. Online C Form updating

. Maintaining Trip advisor & VEOS Tracking.

. Moring P.P.T for repeated guests and important slides update shift

wise.

. Foreign Money Exchange & Cash handover.

. Upsell and Cross Sells.

.

SKILL SUMMARY

> Packages : Basic Computer Course.

> IDS Software : IDS Express V2.

> Opera : 5.0 Versions.

> Protel : PMS

EDUCATION

> Higher Education from Maharani Girls 'Secondary School (West Bengal)

> Madhyamik Passed from Jananpit High School.

PERSONAL DETAILS

Father's Name : Sri. Buddha Singh Rai

Permanent Address : Darjeeling West Bengal

Date of Birth : 01st June 1990

Sex : Female.

Marital Status : Unmarried.

Nationality : Indian

Languages known : English, Hindi, Nepali.

Hobbies : Listening music, Traveling &

Dancing .

Date -

Place:

signature

(Sajuna

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