Service Customer
Resume:
Resume
NEW DELHI-110019
Mobile No. 981-***-****
Aman Kumar
PROFESSIONAL EXPERIENCE
M/S A.B.TEKNOCRATZ
G-62, GF Vardhman Fortune Mall, G.T.Karnal road Delhi 110033
(July 2013 to Aug. 2014)
> POSITION : Manager
Roles and Responsibilities:
* Service provider of Tata Croma with Extended Warranty for all brands
and all products in Delhi /NCR.
M/S Samsung Exclusive Service Center
9, Printing Press Area, Wazirpur, New Delhi 11035
(Sep. 2006 to June 2013)
POSITION : Service incharge
Roles and Responsibilities:
Independently responsible for all Products {H.A. & A.C & A.V. & I.T.,
Mobiles & High End Prod.}
* Handle carry in customers.
* Handle escalated customer and provide solution.
* Provide defective mobile solution {Software prob. / Hardware prob.
/PBA Prob. / liquid and charging connector Prob.}, DOA issue / Dealer,
Customer.
* Handling all products replacements case.
* Independently responsible for Ac and Av workshop of North Delhi.
* Independently handling North dealer's case and escalation.
* Co-ordinate all cases with head office and branch (regarding all
process)
* Service provider of Tata Croma with Extended Warranty for all brands
and all products in Delhi /NCR.
M/s Samsung Service Plaza
D-194, Okhla Phase-1, New Delhi
(Feb.2004 to Aug.2006)
POSITION : Service Supervisor
Roles and Responsibilities:
Supervising Air conditioners, Refrigerator, Washing machine service
operations in All over Delhi & Noida.
Monitoring customer complaints & getting them attended through service
Engineer.
M/s Videocon International Ltd.
Okhla & Videocon Tower New Delhi
{April 2001 to Jan 2004}
POSITION : Service Officer
Roles and Responsibilities:
Supervising Air Conditioners Service Operations in Delhi.
Monitoring customer complaints & getting them attended through service
Franchise.
Service Co-ordination with sales team & prompt action on VIP
complaints.
Responsible for Legal Consumer Cases Proceedings & co-ordination with
advocate for reply filing.
To ensure Prompt & speedy Service, Spares Management, Appointment of
service Franchise and Super stockiest, Product Training To S.F. & SSD
Technicians.
POSITION : Service Supervisor
{Nov. 1997 to March 2001}
Group leader for refrigerator & A.C. Service department.
Visiting dealers regularly & updating them on feedback of complaints.
Technical feedback on product performance & critical problems to
Service In charge.
Monitoring customer complaints & getting them attended through service
technicians.
POSITION : Service Technician / Sr. Technician
{May 1993 to Oct. 1997}
Handing customer Complaints & ensuring customer's satisfaction.
Daily reporting on feedback of attended complaints.
Imparting training to dealer's technicians during regular visits.
Participating in free Service Camp for strengthening the customer's
faith in the company's product.
M/s Unistar Cooling Equipment (P) Ltd.
A-245 Okhla Phase - 1
(April 1992 to april 1993)
POSITION : Service engineer
Carrying out A.C. fault rectification at workshop.
Serviced Air-conditioners normally & chemically.
Carried out gas charging & brazing in system rectification process of
Air-conditioners.
Fault finding & repairing of air-conditioners at customer's residence
QUALIFICATION
Diploma in "Refrigeration & Air-Conditioning" from I.T.I., H.
Nizzamuddin, New Delhi {1988-1991]
Practical training as apprentice in the trade of 'Refrigeration & Air-
conditioning 'with M/s VOLTAS LTD. New Delhi from {Aug. 1989 to July
1991}
Matric {10th} from Delhi Board in the year 1984
Senior Secondary {12th} from Delhi Board in the year 1986
PERSONAL INFORMATION
Father's Name Late Sh. S.P.Agarwal
Date of Birth 14/01/1968
Marital Status Married
AMAN KUMAR
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