Customer Service Medical Assistant

Khristina Lenori

**** **** ******, ***********, ** 20782

****************@*****.***

240-***-**** (Cell)

Medical Assistant Externship

Dr. Richard Lilly and Associate’s, October 2013 – December 2013

• Re-stocked syringes, tubes, gloves, drape gowns, and sample cups

• Transported patients into exam rooms

• Performed venipunctures: draw blood, injections, flu vaccines

• Performed strep tests and urinary analysis

• Chart patient complaints and vitals into their EMR

• Disposed of biohazard waste such as sharps containers and taking out trash

• Practice pre-cautions such as wearing gloves, washing my hands after every patient

• Performed EKGs

• Instructed patients on certain procedures such as EKGs, how to give a urine samples, and on certain basic

procedures such as letting the patient know when I might be drawing blood or taking vitals.

• Take and record vital signs

• Cleaned waiting areas and exam rooms

• Dropped off samples to the labcorp and quest box for pick up

• Performed eye exams and hearing tests

• Obtained patient histories

• Set up the pap smear instrument bags for the doctors

Experience

• Cashier 11/29/2014- Present

Dunkin’ Donuts, Elm street Bethesda, MD: products, clean and keep store organized Provide customer service, operate a

computerized cash register, take drink and food orders, make drink and food orders, restock food and

• Cashier 01/20/2014 – 03/24/2014

Dunkin donuts, 4810 Bethesda avenue Bethesda, MD: products, clean and keep store organized Provide customer service,

operate a computerized cash register, take drink and food orders, make drink and food orders, restock food and

• General Assistant 08/11/13 – 01/22/2014

Gossett Football Team House, 379 Field house drive College Park, MD: Food preparations, Serve food, provide customer

service to the football players and etc, and cleaning.

• PINK Sales Associate 11/21/12 - 01/01/13

Victoria’s Secret 7101 Democracy Blvd Bethesda, MD 301-***-****): Provide customer service, replenish the PINK

department, and keep clothing organized

• Sales Associate/Cashier 09/26/12 - 01/01/13

Smart Toys 7101 Democracy Blvd Bethesda, MD 301-***-****): Operating a cash register, restock the store, replenish

the store, provide customer service, clean, and keep the products organized.

Education

• TESST College of Technology, Beltsville, MD

Medical Assistant Certificate Program

• Northwestern High School High School Diploma

Skills

• Cash handling experience

• Fast learner

• Knowledge on how to operate both a manual and computerized register

References

• (Dunkin’ Donuts) DeArthur Ames: Bethesda MD 301-***-**** (Shift Leader)

• (Dunkin’ Donuts) Sheldon Vance: Bethesda MD 202-***-**** (Co-worker)

• (Dunkin’ Donuts) Ms. Patricia: Bethesda MD 301-***-**** (Manager)

Certifications

• CPR and AED (02/28/2013 – 02/2015): the American Heart Association BLS for Healthcare providers program

• Registered Medical Assistant (11/22/2014 – 12/1/2017): American Medical Technologist

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