Customer Service Human Resources

Victoria R. Shepherd

**** * *** * ***-

***-****

Hudson, IN 46747

*****.********@*****.***

OBJECTIVE

To obtain the Human Resources Manager position.

EDUCATION

Bachelor of Science, Double Major: Business Management/Marketing

December 2011

Northwest Missouri State University Maryville, MO

GPA 3.39/4.0

. Worked 20-25 hours weekly while attending school full-time

HONORS AND ACTIVITIES

~ National Society of Collegiate Scholars

. Freshman Merit Award

. Dean's List (Fall Semester 2008)

. Delta Mu Delta Business Honor Society

. Up 'til Dawn (Volunteer group)

. Sigma Society (required to complete 20 hour of community service per

semester) -Bridal Show co-chair and Homecoming Committee

. Northwest Dance Company

. American Marketing Association

WORK EXPERIENCE

Buckle Inc

January

2012-Present

Advanced Management Trainee

Portage, MI

. Create a fulfilling learning environment for my employee team

. Create an enjoyable shopping experience for our customers

. Lead a team of ten to twenty teammates while educating, reviewing,

delegating, scheduling, planning, and merchandising the store

. Demonstrate excellent customer service skills through interaction with

customers on a day to day basis

. Building and maintain strong relationships with customers and

employees

. Resolve conflict effectively with teammates and customers

. Run a department by educating teammates, setting goals, and impacting

sales presentations on a daily basis

. Completed Management Trainee Program and attended Leadership academy,

receiving the highest rating

First United Methodist Church

May 2010 - December 2011

Nursery Teacher

Maryville, MO

. Highly observant of surroundings while tending to nine children

ranging from infants to five years of age

. Understanding and responsive to children's feelings and needs while

remaining fair among all the children

. Plan activities based on children's interest

. Teaching through structured play

Learning Tree Children's Center

October 2008- December 2011

Co-teacher

Maryville, MO

. Created a stimulating learning environment, for eight to fifteen

children ranging from infant to five years of age

. Motivated and stimulated children's learning abilities

. Developed a well-managed, child oriented learning curriculum

. Build relationships with parents and children through positive

interactions

. Developed children's curiosity and knowledge

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