Customer Service Sales

Beatriz Andrade

**** ******* **** *, *********, FL 34741

Phone: 407-***-**** E Mail: **********@*****.***

Career P rofile

Motivated Assistant Manager with more than 10 years of experience in the leadership role. Proven ability to lead a

staff of over 25 employees and to the overall success of the company’s core values and goals.

Relevant Skills

• Organized, detail oriented, resourceful, dependable and self-starter.

• Committed to excellence in service and building relationships, rapport and t rust.

• Aware of sales, goals and metrics impact on store success.

• Ability to work well under pressure and handle multiple tasks.

• Experienced in resolving customer complaints in a friendly and timely fashion.

• Strong decision-making / problem solving skills.

• Familiar with open / close, inventory, purchasing and shipping procedures.

• Competent in all aspects of office procedures.

• Fluently speak, read and write the Spanish language.

Coldwater Creek Outlet/Clearance

2008 - 2014

n Assistant Store Manager

n Supervised f loor leads and sales associates.

n Recruited, t rained and maintained a team with skills needed to deliver excellence in customer service.

n Planned for short and long term staffing needs.

• Completed all required paperwork and all price change/ticketing and mark out of stock procedures.

• Implemented visual directives, floor sets.

n Responsible for all phases of store operations.

n Participated in and oversaw physical inventory preparation and counts.

n Prevented loss by educating associates, monitoring daily store activity.

n Oversaw projects assigned by store m anager .

n

Osceola County Health Depa rtment

2001 - 2011

n Operations and Management Consultant

• Oversaw and instructed front desk procedures, ensuring staff was properly performing their duties.

• Provided information to fellow workers and subordinates from upper management.

• Observed, received and obtained information from patients and physicians.

• Ensured all supplies and equipment were maintained and in working order.

• General office duties, including but not limited to; assisting and providing meetings, scheduling, reports, staff

evaluations, following individual development plans, purchasing, and creating department budget.

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Education

Business Administration

Caracas, Venezuela

References fu rnished upon request

Contact this candidate