Administrative Assistant
Resume:
DIANE M. LUIF
Tinley Park, IL *0477
E-Mail: ******@***.***
To Whom It May Concern:
Due to company cut backs, I was laid off from my Assistant Office Manager
position in 2009. I was working as a Clerk and looking for a position
where I can contribute my knowledge and grow with the company while
expanding my education as a priority for development. Currently I am
working as an independent temp at a medical management company. Therefore,
I am submitting my resume for your review and consideration.
I am a highly motivated self-starter with the ability to juggle several
projects at the same time, while insuring the successful outcome of each. I
am experienced in Microsoft Office and various database programs but always
eager to learn more. I also was an Office Manager with the main function
being HR in nature, from processing new hires to rolling out the new
insurance plans every year. I processed medical claims for United
Healthcare & assisted customers understanding their explanation of
benefits. In addition I processed payroll for over 200 employees, as well
as invoicing. I not only assisted the Vice President and his eleven
offices, but several Salesmen too. I also assisted in Accounts
Receivable.
I know that my experience interacting with individuals at all levels as
well as my ability to communicate effectively both orally and in writing,
would be an asset in this position.
I look forward to meeting with you to discuss in detail how my background
and qualifications can work for you. I appreciate your consideration and
look forward to hearing from you.
Sincerely,
Diane M. Luif
DIANE LUIF
6013 Andres Ave. Tinley Park, IL 708-***-**** -
******@***.***
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Objective:
Administrative seeking a position that will enable me to utilize my
excellent organizational and prioritizing skills along with my
demonstrative ability to develop procedures that increase proficiency
and improve work processes.
Professional Experience-Overview
. 2006 "Support Staff Person of the Year"
. Over 20 years in an office setting includes administrative duties,
monthly reports, maintaining personnel files, payroll,
monthly invoicing, accounts payable and receivable.
. Three years of processing insurance claims and customer service.
. Twelve years in banking includes ordering and verifying cash shipments,
reconcile several general ledger accounts, balancing vault and branch
receipts, ACH responsibilities and training new and existing employees.
. Implement company policy and procedures. Create office procedures manual.
. Lead team building, staff training and development and employee
motivation.
. Maintain personnel files, payroll, monthly invoicing and processing
expense reports.
. Handle all labor, equipment and material time sheets.
. Scheduling, follow up with customers, solve scheduling conflicts.
. Plan travel and meeting requirements.
. Prepare graphic presentations for yearly budget reports.
. Develop spreadsheet for monthly Profit and Loss statements.
. Process medical claims, researched and processed claim adjustments,
assist customers with policy, payment and
network questions.
. Process RFPs. Create proposals for customers.
Work Chronology
2009-2014 CNA-Law office of Ed Kozel, Chicago, IL
Clerk
Answer phones, sort, scan, and distribute mail
Processed all Fed Ex shipments
Open and close DBA (Defense Base Act-filing worker
compensation
claims for civilians working in Iraq & Afghanistan)
files.
Follow up on Compensation offers
Transcription.
Process Expense Reports
Assisted other secretaries in their typing
transcription
2008-2009 Acuren, Griffith, In (Laid-Off)
Assist. Office Manager
Insure company policy and procedures are implemented
in each office.
Administrative duties, as well as compile monthly
data for these offices.
Maintaining personnel files, payroll, monthly
invoicing and processing expense reports
* Created the office procedure manual.
* Handled all labor, equipment and material time
sheets for the Exxon Products Contractor
Tracking system.
* Served as key administrative liaison between
field technicians and the corporate office.
* Assist. In Accounts Receivable.
2007-2008 General Dentistry- South Holland, IL(needed medical
ins.)
Front Desk
* Answered phone & scheduled appointments
* Collect & posted payments
2007 - 2007 Unicare Insurance, Chicago, IL - (Temp. position)
Administrative Assistant
* Administrative duties
* Process RFPs (request for proposals)
Create proposals for customers.
2004 to Silliker - Homewood, IL (better opportunity)
2007 Audit Coordinator
Assist Auditors in scheduling auditing visits at
customer facilities.
* Lead person on customer accounts with over 300
sites each
* Prepare spreadsheets for customers on confirmed or
tentative audit dates.
* Send each site a Confirmation Packet & fax
* Keep Auditors up-to-date on approaching
deadlines
reconcile customer accounts to make sure
that deadlines are being
met.
* Follow up with customers on sites with scheduling
conflicts
* 2006 "Support Staff Person of the Year" award
Send out Customer Information to perspective to new
customers.
Assist Customer Service Manager in meeting scheduling
priorities.
2000 to Cooperheat-MQS, Inc. - Hammond, IN (Laid-Off)
2004 Office Manager to Vice President
Assist Vice President with the operation of his 11
West and Midwest
Regional Offices.
Insure company policy and procedures are implemented
in each office.
Administrative duties, as well as compile monthly
data for these offices.
Planned the travel and meeting requirements for
regional sales meetings,
Maintaining personnel files, payroll, monthly
invoicing and processing expense reports
* Created the office procedure manual.
* Prepared all graphic presentations needed for
the yearly budget reports presented to our
corporate office and board members.
* Developed a spreadsheet for tracking each
office in conjunction with the corporate
monthly Profit and Loss statements.
* Handled all labor, equipment and material time
sheets for the BP Amoco Products Contractor
Tracking system.
* Simplified the processing of payroll for a lab
of 100 employees.
* Served as key administrative liaison between
field technicians and the corporate office.
1996 to 1999 United Healthcare Insurance - Matteson, IL (Office
Closed)
Claim Specialist
Processed medical claims, researched and processed claim
adjustments, assisted customers with policy,
payment and network questions. Handled the
retired union representative's claims, payments
and questions. Also assisted in team development
and solved ways to implement new procedures.
1984 to 1996 Suburban Federal Savings & Loan - Harvey, IL (Better
Opportunity)
Customer Support Specialist / 1995 to 1996
Processed auto deposits and withdrawals to customer accounts,
balanced ATM and other general ledger accounts, as
well as balance eight ATM machines company wide.
Processed Visa/Master Card applications and
payments and assisted customers.
Teller Supervisor / 1989 to 1995
Opened and closed branch, order cash shipment, processed return
checks, processed and balanced U.S. Savings Bonds
for all six branches. Implemented company policy
and new procedures as well and trained new and
existing employees.
Teller / 1984 to 1989
Handled customer transactions, balanced cash drawer, trained new
tellers and assisted tellers in balancing
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