Customer Service Insurance

Ataria chaney

**** *********** **. *******, ***** 770**-***-*** 0807 acgvv1@r.postjobfree.com

BUSINESS OFFICE SPECIALIST/CUSTOMER SERVICE

Highly motivated, solutions focused professional with extensive experience and an impressive record of

achievements within all facets of reception, administrative and customer service management across diverse

industries. Combine sound time and resource management skills to implement strategic administrative and

operational initiatives to enhance productivity, quality, client service and overall bottom line performance.

Core Competencies

• Client Relationship • Telephone & Front Desk • Accounts Payable

Management Support Records • Administrative Support

• Administrative Policies & Management • Report & Document

Procedures • Insurance Processing Preparation

Professional Experience

2014 Present

Physicians endoscopy center

business office specialist

Responsible for greeting patients, verifying insurance coverage and

eligibility reviewing new patient registration and entering new patient

information into the computer system at an outpatient site. Help with

accounts payable by uploading invoices with vendor codes and GL codes.

Assist billing with charts, collections and refunds to patient accounts. Enter

all CPT and ICD 9 codes. Assist scheduling department with surgeries and

patient responsibilities and contracted rates for procedures. Receives

payment and post to accounts. Enter Cash checks, issues receipts, balance

daily cash receipts and preparers daily bank deposits. Maintain records of

all transactions. Answer routine questions regarding patient accounts.

Results:

• Excellent customer service and communications skills.

• Strong computer skills with an aptitude to learn new software programs.

• Attention to detail and independent problem solving skills

• Ability and desire to multi task in a fast paced environment.

• Ability to use discretion and handle sensitive/confidential information.

T Physicians

U, Houston, TX

2013 to 2014

business office specialist/Insurance Coordinator,

Responsible for greeting patients, verifying insurance coverage and

eligibility reviewing new patient registration and entering new patient

information into the computer system at a specialist office. Receives

payment and post to accounts. Enter all CPT and ICD9 codes, and Cash

checks, issues receipts, balance daily cash receipts and preparers daily bank

deposits. Maintain records of all transactions. Answer routine questions

regarding patient accounts.

Results:

• Responsible for welcoming patients and checking in patients for appointments

• Handle incoming calls and respond to queries in a warm and professional manner

• Perform responsibilities of maintaining and updating patient's insurance and demographic

information in the system

• Communicate with bookkeeping staff to gather information on current patient's accounts

• Responsible for collecting payments from patient's by following the insurance guidelines

• Perform responsibilities of registering patients by following the protocols of the organization

The Methodist Hospital, Houston, TX 2009 2012

Customer Care specialist

Responsible for checking in/out patients. Verifying insurance for specialist office visit. Scheduling of MRI, CT

Scans, ENT test, and other test or procedures the doctor orders. Entered all charges for DOS (ICD9 and CPT

codes) Answered phones and directed them to the correct office. Take cash, credit or check payments for DOS.

Balanced books at the end of the day. Ordered office supplies, and scheduled for package pick ups. Results:

Responsible for welcoming patients and checking in patients for appointments

•

Handle incoming calls and respond to queries in a warm and professional manner

•

Perform responsibilities of maintaining and updating patient's insurance and demographic

•

information in the system

Communicate with bookkeeping staff to gather information on current patient's accounts

•

Responsible for collecting payments from patient's by following the insurance guidelines

•

Perform responsibilities of registering patients by following the protocols of the organization

•

Answered multiple phone lines at front desk and call center.

•

In charge of all incoming and outgoing mail. Kept track of mail by using Access Database

•

Technology

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint ®,

Microsoft Access, and Microsoft Outlook®), Athena, and PWL.

Education and Training

North Harris Community College – Houston, Texas

HIPPA Training

Health & Regulations Training

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