Customer Service Sales

Nancy Ramos

*** ********* *****. **********, *.J. 08536

Cell: 609-***-****, e-mail: *************@*******.***

SUMMARY

** ***** ** ******** *******, Property Management, Hospitality, Retail, Banking.

Areas of Strength and experience

Strong leadership skills.

Strong interpersonal & communication skills.

Strong organizational and planning skills.

Strong analytical problem solving and troubleshooting skills.

Ability to prioritize and multitask in a fast-paced high pressure environment.

High degree of accuracy and attention to detail.

Training

Professional experience

Kelly Services Temporary Agency

May 2014 - Present

Document Control Specialist - Paragon Solution/Johnson & Johnson/Iron Mountain

Data Entry Specialist - McGraw Hill Education

Updated invoices with proper department and unit codes.

HMS Host/Starbucks - Lead Position/Certified Barista

January 2014 to May 2014

Responsible for fulfilling orders, completing sales transactions and performing

other support functions.

Staffing Now Division of SNI Companies/Temporary position at Krames Patient

Education October 2013 to October 2013

Telephone sales of patient education booklets and brochures.

PeproTech, Inc. May 2006 to May

2013

Randstad Temporary Agency / Temporary position at PeproTech

November 2005 to May 2006

Customer Service for a science research laboratory to provide sales of various

man made proteins to Hospitals and University for their research purposes.

Open protein freezers at start of day. Secure and close freezers at end of day.

Check faxes for incoming orders.

Check PC for online orders and print for processing.

Check emails for customer inquiries, such as pricing, availability, lot numbers

and date codes.

Answer incoming domestic and foreign phone orders from Labs, Hospitals and

Universities.

Take all orders, enter details into Business Vision to create the order form and

mail to customer via Federal Express the ordered product.

Back up the other customer services representatives.

Redirect orders to our California branch for processing.

Insure that orders were correctly processed.

Kaplan Properties - Leasing Agent/Managers Assistant

February 2002 to September 2005

Aimco Properties - Leasing Agent/Bookkeeper

July 1999 to November 2000

Monitor occupancy and availability of units, show model, market ready units and

common areas.

Greet prospective residents and explain lease terms and answer questions.

Collect deposit fees associated with move-in and process checks and applications

into the E-Site system.

Provide professional, courteous resident relations. Write up and file requests

from residents upon receipt.

Reconciled accounts receivable and payable. Retain current records. Process

monthly discrepancies and lease renewal reports.

Maintain organization in the office and perform various administrative tasks as

needed.

Inspected and assessed condition and maintenance of residential properties.

Training of staff.

Wegmans Food Market - Customer Service Dept.

July 1999 to August 2000

November 2000 to February, 2002

Responsible for answering phone calls from store personnel and customers

regarding Shoppers Club services and programs.

Assist customers in resolving specific issues, as well as data entry of

membership applications and customer updates.

Princeton Marriott Hotel - Hostess/server, Mikado Restaurant.

September 1998 to May 1999 November 1995 to May 1998

Courteously greet patrons and direct them to their tables or accompany them to

waiting areas until their tables are ready. Take and schedule reservations,

Assign guests to tables suitable to the size of each group, escort them to their

seats, and provide menus.

Assist customers in planning special events such as parties and banquets and

supervise and coordinate the activities of the dining room staff. Adjust customer

complaints and inspect serving stations to insure that they are clean, neat, and

contain the necessary dining room supplies. Occasionally served as cashier.

Citibank, N.A. Corporate Banking Division/Customer Service Representative

September 1978 to June 1989

March 1990 to June 1995

Support account managers and resolve operation and client issues by interfacing

with other areas of the bank to deliver quality

customer service.

Manage all administrative functions pertaining to the booking of loans to

maximize departmental earnings. Interface with Cash Management to

resolve customer issues.

Process customer audit request. Calculate & collect any shortfall fees on

insufficient balances. Provide training and backup for Customer Service

Representatives.

Technical knowledge - Word, Excel, Outlook, Oracle and Salesforce

Awards, Certificates and Special Training

Betty Owens Secretarial systems, Inc.

October 1980

The College of Staten Island - Accounting 1 Fall 1979

Wegmans - Interpersonal skills, managing by the numbers, problem solving.

Year 2002

Awards- Citibank, N.A. - Service Excellence Award

April 1987

Nomination - Best Leasing Agent

Year 2004 & 2005

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