customer service, call center

Terry K. Pierce

**** ********* ***** ***. *

Las Vegas, Nevada 8911

Cell 712-***-****

***************@*****.***

OBJECTIVE:

I am a hardworking, dedicated team member who has completed my Associates of Arts and Sciences Degree in Business. I have completed my business administration classes am currently finishing my elective classes for a Bachelor degree in Business Administration. I expect to be done by May 2014.

Experience:

Stream Global Services Sergeant Bluff, Iowa June 11 2012-October 31 2014

Operating Manager: Kodi Benson 712-***-****

Answered phone calls from visa credit card customers and assisted with any problems or fraudulent actions on cardholders account. Worked from February to July as a supervisor helping phone workers and taking escalated supervisor calls.

Cashier/store manager Smoking Sam's Everett Washington 1998-2000

As cashier, took on duties of stocking shelves and providing product sales and service to customers. As store manager, traveled to several stores, reviewed cash deposits and took to the bank, supervised staff members, oversaw day to day operations.

Premier Home Care Salt Lake City, Utah 1990-1993

Administered personal care for patients. Assisted patient’s medical therapy and medication compliance as ordered by nurses. Completed housework and shopping duties per nurse’s orders. Maintained Medicare/Private insurance paperwork to chart patient’s progress.

Love Home Care Salt Lake City, Utah 1988-1990

Administered care for patient’s released to their homes from the hospital. Undertook duties of filling out paperwork for Medicare/private insurance for patients.

Sandy Community Care Center Sandy, Utah 1986-1988

Conducted care of mentally challenged patients in a care center setting. Followed care plans, assisted patients with their personal and medical needs.

Education:

Western Iowa Tech Community College Sioux City, Iowa

Earned an Associate of Arts Degree in Business in December 2011

Bellevue University Bellevue, Nebraska

Scheduled to earn a Bachelor of Business Degree May 2015

Volunteered Services at the following:

Day watch, 1200 Alder Street, Portland, Oregon

Employed in the kitchen of a homeless drop-in center.

Hurricane Katrina Relief, First Presbyterian Church, Portland, Oregon

Traveled to the New Orleans, Louisiana area to aid in the rebuilding of houses and facilitated in the building of a new playground for the local children.

Stepping Stones, Inc., Salt Lake City, Utah

Non-profit self-help advocacy group for mentally ill people of Salt Lake City. Liaison between mental health patients and their providers. Carried out duties as a board member and was promoted to treasurer where I oversaw financial spending and records. Six months later, I ran in election for President of the Board and won 2 terms. I oversaw all operations of the corporation including grant writing, raising money, collecting donations and supervised twenty people. I led the board meetings and assigned duties as needed to the board members.

Letters available upon request

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