Customer Service Data Entry
Resume:
San Antonio, TX *****
Doris A. Darden
Objective
Seeking a clerical position
Experience
Millinnium Group Austin, TX 9/24/2013 to 10/1/2014
Data Entry Clerk – USAA
Duties were to verify Military Service Verification for P&C and Bank products. USAA
members would send in copies of their DD Form 214, Discharge certificates or a copy of their
Military Orders for verification. I would then verified each document to ensure they were valid.
If document was incomplete at that time I would call member ask to resend a valid copy so
that their status was updated in Portal and Sales Force.
I also worked in VSM which is Verifying Service Members to ensure no Frausters could enter
their accounts. I would call members to verify it was them and help them enhance their
security.
Customer Service – USAA
Duties were to enter USAA employee’s vacation time in the IEX system. The agents would
phone in at their appointed time in Round 1and Round 2 for vacation fy 2014 and correct all
errors if any that the agents made in system.
K Force San Antonio, TX 09/24/2012 to 12/14/2012
Customer Service – USAA
Duties were to enter USAA employee’s vacation time in the IEX system. The agents would
phone in at their appointed time in Round 1 and Round 2 for vacation fy 2013.
Apple One San Antonio, TX 06/09/2011
to 12/16/2011
Data Entry Clerk
Operates data entry equipment to record and /or verify data from source documents Answer
phones, file, duplicate, and process single forms. Data entry to input information families
applying for benefits.
Manpower at UPS San Antonio, TX 01/4/2010 to
03/30/2011
Data Entry Operator
Operates data entry equipment to record and /or verify data from source documents Answer
phones, file, duplicate, and process single forms. Data entry to input information on sales
leads prior to the lead being assigned to a sales representative using both numeric and alpha-
numeric formats. I also insured accuracy to auditing customer files.
KCI San Antonio 08/07 - 03/09
Customer Service Representative ? placed orders for patients, and hospitals for medical
supplies and to ensure orders were delivered in timely manner.
Ranstad San Antonio, TX 04/07 - 06/07
Multi-line phone operator, inbound/outbound calls, filing, scheduled maintenance order
request, set up appointments, administrative support using Ms Office Suites.
West Telemarketing San Antonio, TX 03/05 ? 04/07
Scheduler/Receptionist/Customer Service Agent
Duties were to set agents schedules according to company?s needs. Answer and direct calls
to correct agent and also take detailed messages. Filing documents by alpha numeric and
numeric. Sorting and checking documents. I maintained basic mail room duties.
Harris Corporation San Antonio, TX 01/05 - 03/05
Front desk receptionist duties. Set up appointments without prior consultation and arranged
meetings and performed a variety of diverse, multi-faceted administrative, data processing,
analytical, secretarial and office administrative duties to facilitate the client. Mail room sort &
check and delivery.
Audie Murphy VA Hospital San Antonio, TX 1999 - 2005
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