Customer Service Sales
Resume:
SANDRA KING
**** ******* **, #**, **********, Ohio 45247
***********@*******.***
Experience:
Mercy Health Partners, Mercy West Hospital
Cincinnati, OH 45202
Job Title: Monitor Watcher/Unit Secretary - ICU
- Patients and their families.
- Answer customer's questions and meet their needs to make them
comfortable.
- Answer phones.
- Order entry of patient testing and orders.
- Unit Council Co-Chair.
- Maintained chart orders.
- Maintained patient activity records while in ICU.
- Maintained eye contact on heart monitors for up to 23 ICU Patients.
- Performed CPR when necessary. (I hold a current BSL).
- I also performed Executive Secretarial duties such as:
- travel arrangements
- calendar updates and maintenance
- various multi-media related presentations for meetings, etc.
11/2007 - 6/2008
Robert Half Temp. Agency
201 E. Fifth Street, Suite 2000
Cincinnati, OH 45202
Job Title: Executive Assistant/Customer Service Rep./Scheduler.
Duties included, but were not limited to:
- budgets
- schedules
- sales plan presentations
- expense reports
- report writing for financial statements and sales presentations
- general office and customer service applications as needed for individual
clients
- answered phones
- order entry of patient testing
- maintained patient scheduling on EPIC system
9/2002 - 10/2007
Providence Little Co. Of Mary Hospital
4101 Torrance Blvd.
Torrance, CA 90503
Job Title: Executive/Unit Secretary - Oncology/CCU
Duties included, but were not limited to:
- greeted patients and their families
- answered customer's questions and met their needs as able
- maintained patient charts
- answered phones
- assisted patients and their families,
- Perform CPR if necessary. (Hold current BSL).
1997 - 2002
Specialty Laboratories
27027 Tourney Road
Valencia, CA 91355
Job Title: Assistant Director - Oncology Laboratory - SR. C.S.R.
Duties included, but were not limited to:
- managed the day-to-day operations of Oncology specimen processing
- maintained department budget
- hired all laboratory and clerical staff
- worked with Brand Management and other laboratories to identify Best
Practices and.
Scorecards to review the business model of the Oncology Laboratory
- maintained performance and turn-around times for specimens and reported
results to clients.
as well as keeping an eye on the overhead expenses of the department.
- supervised six laboratory personnel
- answered incoming customer service calls regarding billing, testing and
various other issues.
- I also co-wrote the reporting software used in the laboratory, as well as
the training manuals for the standard of reporting operations
2001 - 1997
IMPATH Laboratories
5300 MCConnell Ave.
Los Angeles, CA 90066
Job Title: Reporter/Reporting Manager
Duties included, but were not limited to:
- provided reporting/typing skills to the Oncology laboratory for
processing patient lab results
- supervised up to four people
- answered all customer service questions
- trained new personnel
- wrote new reporting software
- developed training manuals for standard of reporting operations.
1993 - 2001
Lewis Hyman, Inc.
860 E. Sandhill Ave.
Los Angeles, CA 90746
Job Title: Executive Assistant to the Owner/President
Duties included, but were not limited to:
- calendars
- budgets
- sales reports
- dictation
- typing
- filing
- travel both domestic and international
- passport management
Education/Skills:
- EPIC
- Excel
- Word
- Power Point
- Access
- Express HR
- Lotus Notes
- Outlook
- all PC Software
- Report Writing for:
- budgets
- trending performance
- training and customer service performance levels
- Typing skill level, 100+ wpm
- Extremely competent in all aspects of office management.
1992 - 1994
El Camino Community College
Torrance, CA
Business Management
Certificate of Completion
1987 - 1989
Golden West Community College
Huntington Beach, CA
Paralegal/Legal Secretary
Certificate of Completion
1982 - 1985
Diamond Oaks Career Development Campus
Cincinnati, OH
Executive Secretarial Course
Certificate of Diploma
1981 - 1985
Oak Hills High School
Cincinnati, OH
General Education
High School Diploma
References:
Kimberly Miller - 310-***-*****
Nikki Hanson - 513-***-****
Nicki Kelhoffer - 513-***-****
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