Customer Service Manager

RICKY R TROUBLEFIED

*** ********* ***** ****

Glen Allen, Virginia 23060

Tel: *804-***-**** (C) or 804-***-**** (alt)

Email:***********@*****.***

SUMMARY OF QUALIFICATIONS AND SKILLS

. Excellent analytical skills

. Excellent Customer Service skills

. Proficient assembly, testing and maintenance skills of various

electro/mechanical devices

. Strong computer programming and hardware skills including maintenance

and repair

. Proven ability to relate to people of diverse backgrounds and needs

EMPLOYMENT HISTORY

Thomas & Betts Power Solutions

Test Bay Technician (2012-2014)

. Perform Quality Test and Calibration of various custom built High

Voltage Power Distribution equipment such as PDMs, Static Transfer

Switches and Remote Power Panels for Industrial and Mission Critical

Environment

. Maintain high voltage test equipment as needed such as test stations

and load banks

. Perform Witness Tests (Equipment Performance Tests) for customers when

requested

. Work closely with engineers and assemblers to assure a quality product

TroubleBros. Electro-Mechanical Home Services, LLC

Owner and Technician (2010-present)

. Provide in-home PC services including initial set-up, upgrades and all

repair services as needed

. Assist in selection of Home Entertainment devices, home delivery and

setup.

. Install low voltage wiring/cable, phone and Ethernet as needed

. Assemble Entertainment Centers and Office furniture

. Wall mount all size Flat Panel TVs

. Install Surveillance Cameras

. Select Automotive services

Nielsen Media Research- Southeast Division, Richmond, Virginia

Electronic Technician (2000 to 2010)

. Install and maintain Computer network and peripherals as needed

depending on total viewing sites in household, hardwired and wireless.

. Responsible for installation and maintenance of variety of Electronic

Data Tracking Equipment for Home Entertainment devices such as TVs,

VCRs, DVDs Cable and Satelliter Rcvrs where compiled Data determines

the Statistical Viewing Habit of installed household.

. Duties include monitoring a 300 household field area and maintaining

at 92% or better performance average

. Maintaining a corporate expense account, company vehicle and variety

installation equipment and tools

United Power/Phase One Corporation, Richmond, Virginia

Electronic Technician/Test Bay Manager (1996-2000)

. Tested and calibrated power management systems for the computer

environment included but not limited to: Uninterruptible Power

Supplies (UPS) Global Bypass Modules (GBM) Static-Switches and Power

Distribution Modules (PDM)

. Tested and repaired all units as needed

. Component level maintenance and repair of circuit board

. Various test equipment used, tests involved single and three phase

voltages

. Maintained and serviced office computer system, copiers and printers

. Trained new service technicians and production assemblers

Copy Van Incorporation, Richmond, Virginia

Electronic/Service Technician (1991-1996)

. Serviced and maintained electronic office equipment such as copiers,

fax machines and memory writers

. Managed service area from north Richmond to Goochland and surrounding

counties

Continental Cablevision, Richmond, Virginia

Electronic/Service Technician (1989-1991)

. Installed, serviced and maintained cable systems

. Extensive troubleshooting and various tests equipment required to

isolate problems

. Maintained company van and equipment

Jeans West, Richmond, Va.

Manager (1984-1988)

. Started as assistant manager and promoted to manager 5 months later

. Responsible for all hiring, merchandise ordering, inventory and

display

EDUCATION

Electronic Computer Programming Institute (ECPI), Richmond, Virginia

Electronics & Computer Technology & Repair 1988-1989:Certification

Objective: Seeking a challenging, rewarding position that will give me the

opportunity

to utilize my skills, education and work experience.

Contact this candidate