Customer Service Sales

CURRICULUM VITAE

Objective

I would like a career that give me rich exposure through diverse assignment and working with people of

high caliber. I would constantly look out for challenges, which would help me to achieve my personal and

professional goal.

PERSONAL DETAILS

HUYNH DAC LUAN

Birthday: April 21, 1991

Address: 12 Phan Dinh Phung- Dalat-Lam Dong

Email: *********@*****.***

EDUCATION

University:

- Bachelor Science of Da Lat University

Lam Dong – Viet Nam

Certificated by Da Lat University

High School: Bui Thi Xuan High School - Da Lat, Vietnam

Secondary : Chi Lang Secondary

Primary : Hung Vuong School

PERSONAL DATA

Birthday : April 21, 1991

Age : 23

Civil Status : Single

Nationality : Vietnamese

Religion : none

Height : 170cm

Weight : 60kg

Language Spoken : English and Vietnamese

WORK EXPERIENCE:

2010-2012: Customer Service Department at Minh Tri mobile central- Dalat city- Viet Nam: Responsible

for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account

questions, billing, cancellations, and other queries

- Resolve customer complaints via phone, email, mail.

- Record details of inquiries, comments and complaints

- Use telephones to reach out to customers and verify account information.

- Greet customers warmly and ascertain problem or reason for calling

- Take payment information and other pertinent information such as addresses and phone

numbers.

- Answer questions about warranties or terms of sale.

- Suggest solutions when a product malfunctions

- Sell products and services.

2012-until now: Sale Representatives at Hoa Binh Computer Central– Dalat city- Viet Nam: Serves

customers by selling products; meeting customer needs.

- Visit clients to demonstrate use of products, show samples and take orders

- Arrange a schedule of visits to major potential buyers by contacting people and making

appointments.

- Develop and update knowledge of their own products and the products of their competitors

- Speak with other sales and marketing personnel in their company to determine the best

methods of promoting products

- Prepare contracts and record orders

- Report to employers on sales and provide feedback about the marketing of new or established

products

- Plan and work towards meeting sales targets and budgets

HOBBIES:

- Traveling

- Sports: tennis, soccer.

- Music

SKILLS

Energy, helpful and enthusiasm. Friendly and sociable in all circumstances

Excellent verbal and written communication skills

The ability to follow instructions, good spoken communication skills.

Proficient in Word, Excel, PowerPoint, Outlook

Able to work independently and as part of a team

Spoken and written English fluently

I am looking forward to an interview from you. Thank you for your time and your consideration.

Yours sincerely,

Luan

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