Customer Service Medical

LANA SAYIJ

**** ****** *** *****, ******* CA ****1 ******@*****.*** 415-***-****

OBJECTIVE

To secure a professional medical position in a reputable health care facility where I can continue to develop and enhance my

hands-on skills and knowledge in the medical field.

EDUCATION

California State University, East Bay, Hayward, CA Graduation Date:

June 2014

• Major: Health Science Concentration in Community Health

• Relevant Coursework: Anatomy, Physiology, Medical terminology, Health and Wellness

WORK EXPERIENCE

Kaiser Permanente, Walnut Creek, CA June 2011 - Present

Emergency Department Volunteer

• Provide care to patients in the emergency room by providing pillows and warm blankets

• Assist patients in easing their anxiety by talking to them to help calm their stress level

• Provide excellent customer service by assisting the medical staff in transporting patients in the hospital

• Responsible for requesting and obtaining patient food trays and delivering them to the patient rooms

Sunrise Assisted Living, Walnut Creek, CA July 2008-

May 2010

Resident Care Taker

• Provided direct patient care to patients to make sure that their needs were met during their hospital stay

• Administered IV fluids, medications, and antibiotics to patients and monitored residents for adverse reactions and side effects

• Looked over the nurses notes and edited for accuracy to make sure that they could be read and understood by the doctors and

other hospital staff

• Promoted effective communication among care staff by creating a family environment where everyone felt trusted

• Collected patient samples and examined lab data, blood work, and urinalysis results

United Colors of Benetton, Walnut Creek, CA June 2005- January 2008

Retail Associate

• Designed and set up new floor and window displays to advertise merchandise for the upcoming season

• Provided excellent customer service to clients by listening to their needs in order to assist them with their purchasing decisions

• Assisted in selecting new merchandise for upcoming seasons for the store displays

• Named the top performer in sales of the Walnut Creek store (also held the highest individual sale)

SKILLS

• Technical: Proficient in Microsoft Word, Excel, Office and PowerPoint.

• Languages: Fluent in Arabic

• Extremely knowledgeable of clinical procedures

• Excellent attention to patient care and very cheerful bedside manner

• Able to quickly comprehend new instructions, processes and tasks

• Good problem solving and decision making skills, even in high-stress situations

• Effective written and verbal communicator

Achievements/Awards

• Berean Award

• Honor Roll- maintained a 3.95 G.P.A.

• Advanced Placement for top 10 percentile.

• California State Legislature Recognition Award

References

Available on request.

Contact this candidate