front desk support/receptionist-biling

Raquel Matamoros

***** ****** ****

Houston, Texas 77084

Cell: 832-***-****

*****************@*****.***

OBJECTIVE

To utilize property management experience combined with extensive

real estate knowledge and have the ability to grow with a dynamic

organization.

WORK EXPERIENCE

Tarantino Properties October 2013 to Current

Leasing Specialist

. Top Leasing agent- Closing ratio is 90% on a monthly basis

. Excellent ability to analyze and interpret the needs of customers and

offer appropriate solutions

. Ability to develop great marketing tools and evaluate the competitive

areas

. Excellent ability to develop and maintain strong follow up procedures

. Maintained and documented accurate records of new and existing

customers

. Remarkable skill in the use of computers, preferably in a PC, and

Windows-based operating systems

. Strong ability to maintain a high renewal percentage each month

Ascension Real Estate Formally Kaplan Real Estate October 2011 to

October 2013

Leasing Specialist

. Increased the occupancy from 82% to 98% occupied

. Designed and created an effective marketing plan that was utilized to

obtain qualified prospects

. Expertise in training and motivation of new personnel to assure

adherence to quality service and customer satisfaction

. Maintained and documented accurate records of new and existing

customers

. Remarkable skill in the use of computers, preferably in a PC, and

Windows-based operating systems

. Strong ability to maintain a high renewal percentage each month

Kaplan Management Formally GFI Management August 2010 to October

2011

Asst. Manager/ Leasing Specialist

. Entered new leases, renewals, move-ins, and move-outs

. Negotiate leased and rental agreements

. Collected and posted rent

. Deposited bank deposits

. Maintained and documented accurate records of new and existing

customers

. Maintained a 90% closing ratio

GFI Management

February 2010 to August 2010

Leasing Specialist

. Excellent ability to analyze and interpret the needs of customers and

offer appropriate solutions

. Ability to develop great marketing tools and evaluate the competitive

area

. Excellent ability to develop and maintain strong follow up procedures

. Maintain a 90% closing ratio

. Strong ability to maintain a high renewal percentage each month

Sentinal Real Estate January 2004

to June 2009

Leasing Specialist

. Excellent ability to analyze and interpret the needs of customers and

offer appropriate solutions

. Ability to develop great marketing tools and evaluate the competitive

area

. Excellent ability to develop and maintain strong follow up procedures

. Maintain a 90% closing ratio

. Strong ability to maintain a high renewal percentage each month

. 2009 I was awarded top leasing representative of the year

Texas Commerce Bank November 1979 to March 1983

C.D. Teller

Commonwealth Mortgage Co. of America, L.P. January 1986 to March

1985

Document Control Specialist

EDUCATION

Indiana Vocational Technical College - Associates Degree - South Bend, IN

System One Travel Academy- Tourism Degree - Houston, Texas

Texas Alcoholic Beverage Commission - Certificate - Houston, Texas

Grace Hill - Certifications

SKILLS

E-Site, YARDI, AMSI, One Site, Key Track, Microsoft Office including

MS Word, MS Excel, Outlook, ADP Hand Punch, Skype, RCR, and more.

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