Human Resources Customer Service

ANN MACKENZIE

** ****** *****

Email: ******@***.***

Burlington, MA 01803

Mobile Phone: 508-***-****

PROFFESIONAL PROFILE

Over twenty-five years of Human Resources experience with a reputation for

being an innovative, results-oriented and committed Human Resources leader

with expertise in benefits, compensation, human resources information

systems, leave administration, wellness and work/life. Proven track record

includes, developing and mentoring high performance teams, ensuring timely

and effective delivery of services, offering cost effective, competitive

domestic and global benefit programs; wellness strategy development;

improved organizational efficiencies, maintenance of regulatory compliance

and collaboration with key leaders across organizations to identify needs,

create positive change and improved solutions.

EMPLOYMENT HISTORY

Senior Director of Total Rewards

February

2014 - Present

TUFTS UNIVERSITY, Medford/Somerville, MA

Position Overview

Senior Director position responsible for strategically directing,

developing and implementing comprehensive Total Reward programs that align

with university objectives while maintaining competitive positioning in the

market; leadership of 20 employees with an operating budget of $4.7

million; administration of benefits programs in excess of $60 million which

includes onsite wellness center operations and health coaching services.

Services provided include benefits, compensation, human resources service

center (payroll), human resources information systems (PeopleSoft), leave

administration, wellness, and work/life.

Accomplishments:

. Successfully avoided a 2015 health insurance cost increase by

redesigning and re-bidding the university's self-insured health plan

offerings in a manner that provided a choice of new health plan

options, including the introduction of a quality tiered network plan.

This work was completed without the erosion to benefits or cost

shifting. In addition, a 5-year guaranteed fixed costs savings of

$2.2 million was captured.

. Established a more robust health and wellness management program, in

collaboration with Marathon Health, the university's EAP and health

plan provider, which includes health risk assessments, biometrics

screenings, comprehensive health reviews, monthly wellness newsletter

and targeted wellness programming in an effort to reduce health plan

costs and improve the overall health of staff and faculty. Secured a

$100 thousand wellness budget from health vendor to fund wellness

programming for life of contract.

. Member of HR Leadership group responsible the development of a new

Tufts Shared Services (TSS) organization, including the creation of

job descriptions, salary market analysis, selection of incumbents and

candidates for new roles, build and testing of a new knowledge

management system (Salesforce), ongoing communications, change

management initiatives and transition of current HR Service Center

staff into new roles within TSS.

. Conducted an evaluation of current university compensation programs

and practices which resulted in an increase number of broad bands,

reduction of job families, process improvements for the development of

job description, building career ladders, conducting market analysis

and improved relationships with HR business partners.

. Developed enhanced leave of absence administration processes including

closer coordination between long term disability and worker's

compensation programs with the Office of Equal Opportunity and Risk

Management Office.

. Developed of a more comprehensive and streamlined HR budget and

expense control system for Human Resources leadership which resulted

in identify approximately $290 thousand of operational savings.

Ann Mac Kenzie 2 Page

Director of Benefits and HR Service Center

January 2006 - January

2014

TUFTS UNIVERSITY, Medford/Somerville, MA

Position Overview

Director position responsible for managing the HR Benefits Office and HR

Service Center offices; management of 17 employees with an operating budget

of $4 million; administration of benefits programs in excess of $45

million. Services include negotiating and implementing competitive and cost

effective domestic, global and retiree benefit programs including health,

dental, vision, life, disability, retirement programs and ancillary

programs such as Best Doctors, Hyatt Legal Plans, Met Life Auto/Home, and

Care.com. Ensured continuous benefit plan competitiveness by monitoring

market position and conducting peer benchmarking. Conducted ongoing

evaluation of Health Care Reform impact and compliance requirements.

Accomplishments:

. Advanced the health and wellness strategy of the organization with a

focus on health plan cost reduction; created a communication strategy

to effectively promote new health and wellness initiatives; developed

a Health and Wellness Advisory Committee and new Senior Wellness

Manager role; successfully opened the first university Wellness Center

on the main campus for urgent care, management of chronic conditions

and personalized health coaching assistance and implemented on-site

health coaching services for the other locations.

. Created a new Well Time policy for all staff and faculty which allows

employees to voluntarily convert sick time hours to well time hours in

order to participate in a variety of wellness initiatives, including

ongoing health coaching. Participation in health and wellness

services/programs has increased by 13% since the introduction of the

Well Time policy.

. Conducted an evaluation of staff and service center practices

including payroll policies/procedures and accounting functions.

Designed an improvement plan and new strategy with a focus on improved

customer service levels, process controls and expanded relations with

the Finance division.

. Developed a Retirement Investment Advisory Committee (RIAC) to comply

with fiduciary responsibilities and close management of the retirement

plans. Developed a new retirement plan refresher training program for

all employees.

. Streamlined Fidelity and TIAA-CREF investment fund offerings from 300

to 23 funds all of which provide participants ease of selection, the

knowledge to make appropriate decisions and lower administrative fees.

. Completed Requests for Proposals (RFPs) including scope development

and choice of task group members (i.e. Benefit Broker, Retirement Plan

Investment Consultant, Executive Long Term Disability, Backup

Child/Elder Care, Best Doctors, Mortgage/Relocation, etc.

. Member of Human Resources functional systems project management team

responsible for determining priorities, resources,

functional/technical support in order to execute a variety of new

programs and/or system improvements. Created system audit/compliance

protocols with internal/external auditors for the management of

PeopleSoft Payroll, HRIS and Accounting systems.

. Preserved critical working relationships with committees/councils,

third-party benefit vendors, including benefit broker; internal and

external legal partners and peer organizations in order to maintain

current market trends knowledge for internal use.

. Created a variety of benefit program educational seminars. Topics

included Pre-Retirement Program, Benefit Program Overviews, Basic

Retirement 101 and Basic/Advanced Investment Planning.

Ann Mac Kenzie 3 Page

Director of Benefits and HR Information Systems

June 1998 - January 2006

TWEETER HOME ENTERTAINMENT GROUP, INC., Canton, MA

Position Overview

Director position responsible for managing the HR Benefits Office and HR

Information Systems; managed 5 employees. Services include offering

competitive, cost effective programs including health, dental, vision,

life, disability and 401(k) programs; including the evaluation, design and

vendor negotiations and the development and implementation of human

resource information system (PeopleSoft).

Accomplishments:

. Key member of leadership team that conducted 9 acquisitions which

included due diligence analysis; integration of best practices

regarding employees, culture, benefits, compensation, performance

metrics; successfully completed over 200 employee reductions in force

without incident; provided guidance and direction to 25 HR fields

staff in order to seamlessly integrate policies and procedures.

. Developed and implemented a new PeopleSoft HR Information System.

Evaluated, selected and created automated solutions to support more

efficient Human Resource functions (i.e. eBenefits, eProfile, eProfile

Manager's Desktop, eRecruit and Recruit Workforce).

. Project Manager for the successful development, implementation and

rollout of 'Success Factors', a Goal/Employee Performance Management

and Succession Planning System.

. Created, implemented and administered the first Executive Deferred

Compensation Program.

. Designated as company's HIPAA Privacy Officer. Created a HIPAA

Compliance program, which included the creation of company's privacy

practices/standards, documentation and training materials.

. Led the activity to develop and compile procedures, processes and

audit protocols for the Benefits/HRIS Office to comply with Sarbanes-

Oxley.

. Managed the administration of Leaves of Absence and Worker's

Compensation claims nationwide. As a member of the National Safety

Team, established uniform safety processes and reduce liability for

the organization.

. Developed and implemented new nation-wide Relocation and Employee

Assistance Programs (EAP) programs.

. Developed customized HR training solutions for management and

professional development, including leadership skills for newly

promoted managers, performance appraisal coaching, new hire

orientation, diversity, harassment, labor relations, conflict

resolution and team development.

CHADWICKS OF BOSTON, West Bridgewater, MA

August 1992 - May 1998

Positions Held: Human Resources Manager of Benefits/HRIS, Human Resources

Supervisor/Generalist, Senior Benefits/Human Resources Representative

EDUCATION

Leslie University, Cambridge, MA

Bachelor of Science Degree in Management - Concentration Human Resource

Management

Massasoit Community College, Brockton, MA

Associates Degree in Business Science

SHRM - Business Partner II Certification

Completed June 2014

World at Work Society of Certified Professionals

Currently enrolled in the Global Remuneration Professional (GRP)

Certification Program.

TECHNICAL SKILLS

Microsoft Office, Microsoft Project, OrgPlus, Success Factors, ADP Payroll,

PeopleSoft HRIS/Payroll, Salesforce

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