Customer Service Manager
Resume:
MELLESSA PRIDE
KNOWLEDGE and SKILLS
*Show/Rent Apartments
*Collect/Deposit Rents
*Weekly/Monthly Computer Reports
*Move-In/Move-Out Paperwork
*Coordinate Apartment Preparations/Repairs
*Resolve Resident Challenges
*Inspect Vacant Units
*Purchase Supplies
*Supervision of Site Staff
*Secured an average of 90% rental agreements each month.
*Carefully screened applicants for tenancy
*Developed annual operating budgets and forecasts, as well as sales and marketing plans.
*Maintained a sufficient number of units so that they were market-ready at all times.
*Followed up on delinquent tenants and coordinated collection procedures.
*Evaluated and recommended changes in rental pricing strategies.
*Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
*Scheduled contractors for maintenance issues.
*Delivered emergency 24-hour on-call service for any tenant issues.
*Audited files and reported any issues requiring follow-up to program manager.
*Maintained constant balance of property petty cash account.
*Developed and executed plan to achieve and maintain [90]% or better rate of occupancy.
•Tenant and eviction laws
•Affordable housing programs knowledge
•Customer service-focused
•Maintenance knowledge
•Budgeting
•Financial budgeting and reporting
•Adaptable
•Complex problem solving
Mellessa L. Pride
3503 NW 128th Street
Vancouver, WA 98685
Email - *********@*****.***
Hello,
I read with great interest about your opportunity. My hope is that you will see how my skills, experience and overall qualifications are transferable attributes that are adaptable to your requirements with training or on-the-job experience.
I believe that with my work skills, talent and experience I would be a valuable and a dynamic addition to your work force and would welcome the chance to discuss opportunities with your company.
Thank you for your consideration.
Sincerely,
Mellessa L. Pride
Enclosure
MELLESSA L. PRIDE
3503 NW 128th Street Vancouver, WA 98685 971-***-**** *********@*****.***
OBJECTIVE
Seeking a challenging position in a company that allows me to utilize my skills, knowledge, and experience to accomplish a common mission.
QUALIFICATIONS
Interface well with our Diverse Public
Excellent Communication Skills
Set, Meet Deadlines/Goals
Flexible – Adaptable
Highly Organized
SKILLS
Product Presentation Market Surveying Light Maintenance Payment of Bills
Customer Service Collection and Processing of Monthly Receipts
COMPUTER PROGRAMS & APPLICATIONS
Yardi/Yardi Voyager Windows XP Excel Microsoft Office Onsite Real Page
EMPLOYMENT HISTORY
02/08 - 09/09 Property Manager Topa Management Los Angeles, CA
03/01 – 02/08 Property Manager Felson Companies Hayward, CA
10/00 – 03/01 Property Manager Vasona Management Los Gatos, CA
02/99 – 09/00 Asst. Property Mgr. RealVest Corporation Vancouver, WA
09/92 – 10/97 On-site Property Mgr. Infinity Management. Pittsburg, CA
EDUCATION
A.A.S. Degree Heald Business College Concord, CA
Course Studies Los Medanos Community College Pittsburg, CA
Certified Property
Managers’ Certificate Rental Housing Owners Assoc. San Leandro, CA
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