Customer Service Manager
Resume:
John Lindgren
Pittsburgh, PA 15238
**********@*******.***
Experience and Qualifications:
TransCentra, Regulus Group LLC - Pittsburgh, PA October 2013 - October 2014
ACCOUNTS RECEIVABLE/LOCKBOX SITE MANAGER
Managed all aspects of day to day operations of a Wholesale Lockbox processing center.
Built the site from the ground up, ensuring compliance with physical specifications, onboarding of
initial staff, and ensured all guidelines and policies were met.
Responsible for productivity, quality, and overall financial performance of the site.
Supervised the processing of 75K checks per month, while preparing the site for volume over 150K.
Managed 24 processors, and 2 supervisors, with staffing to increase commensurate with volume
growth.
Demonstrated strong leadership by establishing quality controls above and beyond standard
operating procedure. Identified by upper management as best practices to be
developed at other processing sites.
Managed processing site in Medford, MA from October 2013-March 2014 prior to taking on the role of
site manager of the new Pittsburgh site.
Acted as the face of the organization in Medford to associates and clients during the delicate
transition to TransCentra.
South Shore Hospital - Weymouth, MA February 2011 - October 2013
ACCOUNTS PAYABLE ANALYST
Process invoices for over 500 vendors.
Responsible for the weekly payment for all supplies and services.
Work closely with purchasing, facilities planning, accounting, patient accounts, and directors
throughout the hospital.
Verify accuracy of patient and insurance refunds during the weekly payment process.
Have a keen understanding of the financial side of the hospital
Played a key role in process improvement for the department by using my operational skill set.
UNIT COORDINATOR
Utilized my organizational and communication skills to coordinate the daily workflow of nursing staff to ensure
excellent patient care on cardiac floor.
Organize admitted patient information into their chart, ensuring accuracy.
Schedule patient tests and procedures as directed by physicians and nursing staff.
Image Remit, Cash Management Solutions - Braintree, MA June 2007 -September 2008
ACCOUNTS RECEIVABLE/LOCKBOX SITE MANAGER
Corporate Manager of Account Receivables/ Wholesale and Retail Lockbox site in Braintree, MA
(Boston) reporting directly to the President of the company.
Routinely had interaction with CFO’s and CEO’s of customer base. Greatly enhanced customer
relationships through site visits, customer tours and sales calls. Major role player in product
management and development.
Developed and implemented strategic operational policies that maximized the quality and
productivity of site management and staff.
Led the workforce in consistently meeting and exceeding unforgiving daily deadlines in a high
pressure production environment.
Completely overhauled daily conventional production practices which resulted in a 70% reduction in
processing errors at the Boston site.
Implemented new and innovative tactics that were used company wide to increase productivity,
ensure stellar quality, and render superb customer service across all 4 of the Image Remit Processing
Centers. Led to sales growth for the company.
Fifth Third Bank - Cincinnati, OH May 1998 - May 2007
ARP BANCORP MANAGER
Responsible for the production and quality of the controlled disbursement product for multiple
processing sites (Cincinnati, Toledo, and Grand Rapids).
Coordinated and monitored the daily presentment of paid items for over 5,000 corporate accounts.
Supervised the processing of over 4MM disbursement checks per month.
Oversaw and executed the Bank’s only check fraud protection product.
Successfully identified and prevented over $3.2MM in potential fraud loss in each year.
Created and sustained a budget that consistently met or exceeded Bancorp requirements.
ACCOUNTS RECEIVABLE/LOCKBOX MANAGER
Responsible for the quality and production of a four shift Wholesale Lockbox operation for 7 years,
processing 1MM checks monthly.
Managed a group of 7 managers who managed over 200FTE in a 24/7 department.
Managed new account implementations team and 24/7 Lockbox Customer Service Team.
Initiated and coordinated a process improvement plan that aided in the development of each
manager and shift.
Reduced overall error rate in the department by 62.4% in first six months on the job.
Customer base increased 20% in one year due to process improvements, reduction of errors, and top
notch customer service.
Education: Asbury University, Wilmore, KY B.A. Speech Communication
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