Senior First Level Phone Support Resource (6am - 3pm) job.

Sarah Christiane Andree Anegbele

**** ***** ****** ** #*, INDIANAPOLIS, IN 46214

c **********.******@*****.***

(317) 999 - 7602

PROFILE

Work in an organization where my skills are used for the growth of the organization and to make a

significant difference in my chosen field of work by working with sustained intensity, interest and

growth.

EDUCATION

2013 – Present: THE ART INSTITUTE OF INDIANAPOLIS

Bachelor in Graphic and Web Design

2009 – 2011: ISBM Bangalore, India

MBA – option: Software and Project Management

2009 – 2011: INTERNETWORKZ B a n g a l o r e, I n d i a

Master Diploma in Computer Networking – Cisco Routing & Switching and Microsoft

2005 – 2008: Institut National Polytechnique Houphouet-Boigny Abidjan, Cote d’Ivoire

Bachelor in Computer Science – Programming, Multimedia, Web Development

S KILLS

Adobe Creative Cloud: Ps, Ai, Id, Dw, Co, Fw -

•

HTML5

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CSS3

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JavaScript

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Joomla

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Microsoft Office Skills in Word, Access, and PowerPoint

•

MS Windows / Mac OS X

•

Industry Certification: Cisco (CCNA - CCNP) & Microsoft (MCITS)

•

Fluent in French

•

E XPERIENCE

[Jan 2013 - Present] Tax Assistant, FN Financial Services (Indianapolis, Indiana)

• Collected tax forms from individual or business

• Checked information on the tax forms

• Assisted with tax returns for individuals

• Entered tax return information into computer for processing

• Maintained records for each taxpayer

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[Jan 2012 - Present] Freelance Work

• Flyers

• Business Cards

• Logo Designs

• Website for a small business - FN Financial Services

• Personal Blog website

[Dec 2009 - Oct 2010] Associate Consultant, GENPACT (Bangalore, India)

• Coded and classified items in a methodical and meticulous manner as proposed in the SLA

by the client

• Maintained the clients databases

• Demonstrated ability to meet or exceed performance standards and quotas

[Oct 2007 - May 2008] Internship, SOGEPIE (Abidjan, Cote d’Ivoire)

• Installed, supported and maintained new server hardware and software infrastructure

• Installed and configured computer hardware operating system and applications

• Monitored and maintained computer system and network

• Troubleshooting system and network problem

• Diagnosed and solved hardware or software faults

• Replaced parts as required

• Tested and evaluated new technology

• Implemented and maintained a DataBase Management System (DBMS): Process of

recruiting

R eferences, R ecommendations a nd Portfolio u pon r equest

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